Remote Customer Success Jobs in Alabama (NOW HIRING)

Why Arcoro?  

Want to work with a solid company that's transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you'll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities.   

At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer's daily lives.   

About The Job:  

What you will be doing:  

• Manage and grow an assigned book of business consisting of customers with approximately 40-250 employees, with accountability for achieving monthly, quarterly, and annual expansion revenue goals.
• Engage every assigned account at least quarterly to understand the customer's business, strategic priorities, challenges, organizational changes, and future plans in order to identify needs and align the right Arcoro solutions.
• Build relationships across the customer organization by identifying and engaging key decision-makers, influencers, and stakeholders to create strong account alignment and uncover expansion opportunities.
• Self-generate new opportunities and manage the full sales cycle from discovery through close, while maintaining an accurate pipeline, clear next steps, and reliable revenue forecasts.
• Collaborate with Customer Success, Marketing, Implementation, Solutions, and Channel Partners on account strategies, customer initiatives, campaigns, and follow-up from events and webinars to create awareness and generate opportunities.
• Maintain consistent account coverage and sales activity through disciplined calendar management, prioritization, follow-up, and accurate documentation in required systems.

Required Skills & Abilities:  

• Minimum of 3 years of B2B SaaS sales experience, with at least 2 years of recent experience in a quota-carrying role focused on growing an existing book of business.
• During those 2 years, at least 75% of the role must have been focused on generating cross-sell, upsell, and expansion revenue from existing customers rather than retention, renewals, or new logo acquisition.
• Proven track record of achieving revenue goals tied specifically to cross-sell, upsell, and expansion within an existing customer base.
• Proven understanding and execution of a structured sales process, including experience applying a defined sales methodology to conduct effective discovery, qualify opportunities, align solutions to business needs, engage stakeholders, and advance opportunities through close.
• Demonstrated ability to independently manage and grow a book of business by prioritizing accounts, maintaining consistent customer engagement, self-generating expansion opportunities, and building new pipeline.
• Strong pipeline management and forecasting experience, including the ability to assess opportunity health, maintain accurate sales stages, next steps, and close dates, and provide reliable revenue forecasts.
• Demonstrated ability to understand a customer's business and build relationships across multiple departments and levels of leadership, including key decision-makers, influencers, and executive stakeholders.
• Strong cross-functional collaboration, communication, attention to detail, organization, and time management skills, with experience partnering across teams such as Customer Success, Marketing, Implementation, Solutions, and Channel Partners.

Preferred Education & Experience:  

• Experience selling HRIS, HCM, payroll, benefits, time and attendance, workforce management, or related HR technology solutions.
• Experience selling a multi-product SaaS platform and expanding customer adoption across multiple solutions.
• Experience managing and growing a portfolio of small to mid-market customers.
• Familiarity with construction, skilled trades, manufacturing, or other workforce-intensive industries.

Perks and Benefits:  

• Competitive salary  
• 401(k) with Company match  
• Medical/Dental/ Vision, STD/LTD, Life Insurance  
• Company-paid holidays, sick pay & Flexible Time Off  
• Hybrid/Remote Work 

About the Company 

A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro's flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America. 

Salary Range

$60,000-$70,000 DOE + Commission 

Arcoro is a Fair and Equal Opportunity Employer  

Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.