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Remote Customer Success Jobs in Calera, AL (NOW HIRING)

Arcoro

Sr. Salesforce Administrator - Remote

Birmingham, AL · On-site +1

$110K - $130K/yr

Partner directly with Sales, Marketing, and Customer Success leaders to translate evolving business ... Hybrid/Remote Work About the Company A rapidly growing SaaS company, Arcoro offers proven modular H ...

Arcoro

Director of Data and BI - Remote

Birmingham, AL · Remote

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... and Customer Success data flowing in reliably, and a documented data dictionary for the company ...

New

Arcoro

Director of Data and BI - Remote

Birmingham, AL · On-site +1

$175K - $200K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... and Customer Success data flowing in reliably, and a documented data dictionary for the company ...

Arcoro

Director of Data and BI - Remote

Birmingham, AL · Remote

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... and Customer Success data flowing in reliably, and a documented data dictionary for the company ...

New

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Calera, AL

Remote Customer Success information

See Calera, AL salary details

$30.1K

$77K

$129.8K

How much do remote customer success jobs pay per year?

As of Sep 6, 2026, the average yearly pay for remote customer success in Calera, AL is $77,042.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $91,800.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Calera, AL?

The most popular types of Customer Success jobs in Calera, AL are:

What job categories do people searching Remote Customer Success jobs in Calera, AL look for?

The top searched job categories for Remote Customer Success jobs in Calera, AL are:

What cities near Calera, AL are hiring for Remote Customer Success jobs?

Cities near Calera, AL with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Calera, AL as of August 2026, with employment types broken down into 73% Full Time, 24% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $77,042 per year, or $37 per hour.

Senior Customer Success Manager

Transform9

Birmingham, AL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.

Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.

Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.

About the role

Our product answers the phone for medical practices - which means our clients feel our performance every single day. You'll own a portfolio of 5-10 enterprise platform accounts representing 30-50 practices: driving adoption, proving ROI in their own numbers, and growing each account. You're the client's advocate inside Transform9 and the person they trust when something needs fixing.

What you'll do
  • Own renewals and expansion for a portfolio of 5-10 enterprise platform accounts (30-50 practices)
  • Lead onboarding alongside implementation and drive fast time-to-value
  • Run quarterly business reviews with practice leadership using their own metrics: answer rates, hold times, schedule utilization
  • Monitor account health and intervene early on risk signals
  • Identify expansion opportunities - new locations, new specialties, new workflows
  • Channel structured client feedback to product
Location

Remote (US) with approximately 25% travel to client practices. If you're in the Birmingham, AL area, this role is hybrid from our office (3 days in office / 2 remote).

Requirements

  • 3+ years in account management or customer success at a B2B SaaS company
  • Comfort with data - you can build the usage and ROI story from platform metrics
  • Strong executive-level communication; calm and structured under escalation
  • Fluency with CRM and customer success tooling
Nice to have
  • Experience serving healthcare providers
  • Experience with land-and-expand account growth

Benefits

  • Top-tier health coverage: medical, dental & vision
  • 401(k)
  • Paid time off + holidays, and paid parental leave

If you want to fix the front door of healthcare, we'd love to hear from you.

Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Note: the Transform9 team will only email you from a transform9.com email address.

Apply