Remote Customer Success Engineer Jobs in Bothell, WA

Manager, Solutions Engineering

Location: Remote (United States)

The Manager, Solutions Engineering plays an important role on the Technical Services team, reporting to the Director of Technical Solutions. In this role, you will lead and support a team of Solutions Engineers who are crafting innovative solutions that maximize the potential of a client’s marketing technology.

The Manager, Solutions Engineer will ensure day-to-day operational success, effective resourcing, and high-quality technical delivery. This role requires strong people management skills, the ability to balance workload across the team, and a commitment to mentoring and developing technical talent. The Manager will also partner with internal teams and clients to ensure solutions are aligned with business needs and delivered to the highest standard. This is a hands-on role with a 60% utilization requirement, meaning the Manager will contribute as a Solutions Engineer while also managing the team.

Responsibilities

• Manage and support a team of Solutions Engineers, including scheduling, resourcing, workload balancing, and 1:1 meetings.
• Provide coaching, mentoring, and professional development to build technical and consultancy skills.
• Contribute directly to solution design, architecture, and delivery (60% utilization).
• Oversee day-to-day operations to ensure projects are staffed, executed on time, and aligned to scope and budget.
• Technical Partnership Liaison:
  • Cultivate and manage technical partnerships to drive business growth through the development and enhancement of our service offerings.
  • Collaborate with partner organizations to explore joint business opportunities and develop mutually beneficial relationships.
• Business Development and Account Growth:
  • Act as a trusted advisor, helping clients understand the strategic and technical implications of different solutions.
  • Play a key role in expanding client relationships by identifying new business opportunities and collaborating with cross-functional teams to deliver client value.
• Partner with internal teams (Strategy, Creative, Customer Success, and Account Management) to align technical delivery with client goals.
• Maintain expertise in marketing technology platforms to guide the team and support client needs.
• Promote continuous learning, certification, and awareness of industry trends and partner technologies.

Requirements

• 3–5 years of experience as a manager of technical teams, or equivalent experience through mentorship or technical leadership.
• 7+ years of hands-on experience in a solution-based role, delivering professional services, including implementing and optimizing technical solutions
• Experience with multiple enterprise-level Marketing Automation Platforms, including working knowledge of one of the leaders in this space (Oracle Responsys, Salesforce Marketing Cloud, Iterable, Braze, Cordial, Klaviyo, Bloomreach, etc.)
• Demonstrated expertise in designing, optimizing and integrating complex business processes across systems to enhance operational efficiencies and drive innovation
• Proficient in one or more related practices, including Rest APIs, HTML/CSS, JavaScript, SQL, and experience with at least one personalization language (RPL, AMPscript, Handlebars, Liquid, Django, Smarty, etc.)
• Certification(s) in two or more areas of marketing technology and/or email marketing or related platform
• Excellent written and verbal communication skills with both internal and client contacts; ability to communicate effectively with both technical and non-technical individuals
• Deep knowledge of email marketing best practices and changes within the MarTech space, lifecycle marketing, and loyalty and retention
• Strong problem-solving skills with a creative approach to challenges
• Ability to adjust to new challenges in technology or project requirements quickly

Work Environment / Travel

We are a 100% remote company where you will work from your home with company-provided equipment to set you up for success. This role requires semi-frequent travel to professional office settings and other events locally and nationally.

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $125,000-$145,000, exclusive of fringe benefits or potential bonuses. If you are hired at Shaw/Scott, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous benefits package, including company-paid health insurance, 401K with employer match, 4 weeks PTO per year, parental leave, communication allowance, and more.