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Remote Customer Success Engineer Jobs in Bothell, WA

Canals

Customer Success Manager

Seattle, WA · Remote

About Canals Canals is a fully remote, profitable startup transforming the industrial supply chain ... We're a 100 person team (60 in engineering) distributed across North and South America. The Role We ...

Azul

Customer Success Manager

Seattle, WA · Remote

$115.50K - $126K/yr

Welcome meeting in conjunction with the Sales AE and Pre-Sales Engineers to understand desired ... remote-first, paid time off, company shutdown, holidays · Work with top experts worldwide whom ...

Supio

Customer Success Manager

Seattle, WA · On-site +1

$120K - $150K/yr

Who We're Looking For We are seeking a dedicated Customer Success Manager to serve as the primary ... High-autonomy work environment, every Tuesday is a Remote Work Day * DoorDash subsidies for ...

Prolific

Strategic Customer Success Manager

Seattle, WA · Hybrid

... Engineering, Product, Marketing, and other teams. What you'll bring to the role * 6+ years in a ... Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission ...

Prolific

Strategic Customer Success Manager

Seattle, WA · On-site +1

... Engineering, Product, Marketing, and other teams. What you'll bring to the role * 6+ years in a ... Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission ...

Zenoti

Vice President - Customer Success

Seattle, WA · Remote

Experience in working with remote teams effectively * Ability to work in a fast paced, ever ... A degree in engineering or equivalent * PMP is an added advantage Benefits At Zenoti, we believe ...

Zenoti

Vice President - Customer Success

Seattle, WA · Remote

$180K - $250K/yr

Our platform is engineered for reliability and scale and harnesses the power of enterprise-level ... Experience in working with remote teams effectively * Ability to work in a fast paced, ever ...

Bartender

Customer Success Manager

Redmond, WA · On-site +1

$70.10K - $107.20K/yr

Customer Success Manager Seagull Software, LLC, is a global leader in real-time, item-level ... Collaborate with Product, Engineering, Technical Support, and Professional Services to align on ...

Seagull Scientific

Customer Success Manager

Redmond, WA · On-site +1

$70.10K - $107.20K/yr

Within the Customer Success Team, we're a customer-obsessed, global team helping enterprise ... Collaborate with Product, Engineering, Technical Support, and Professional Services to align on ...

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

Bonus: previous experience with programming, or ability to write simple database queries and ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Renaissance Services

Customer Success Manager II

Seattle, WA · Remote

$56.10K - $77.20K/yr

We believe that Customer Success is all about understanding your customers' desired outcomes and ... This is a base salary only, additional bonus for hitting CSM targets applies. #LI-Remote Benefits ...

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Remote Customer Success Engineer information

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How much do remote customer success engineer jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote customer success engineer in Bothell, WA is $27.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $28.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Success Engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

How does a Remote Customer Success Engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a Remote Customer Success Engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Bothell, WA? For Remote Customer Success Engineer jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Engineer jobs in Bothell, WA look for? The top searched job categories for Remote Customer Success Engineer jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Remote Customer Success Engineer jobs? Cities near Bothell, WA with the most Remote Customer Success Engineer job openings:
Remote Customer Success Engineer jobs near you
Customer Success Engineer, Database (2nd Shift)

Customer Success Engineer, Database (2nd Shift)

DigitalOcean

Seattle, WA • Remote

$75.20K - $94K/yr

Other

Posted 26 days ago

Job description

We are looking for a Customer Success Engineer, Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Customer Success Engineer at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Customer Success Engineer.

What You'll Do
  • Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments
  • Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
  • Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
  • Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
  •  on complex escalations, contributing to root cause analysis and resolution
  • Analyze customer architectures to identify improvement opportunities and recommend best practices
  • Participate in incident response and on-call rotations to support critical customer issues
  • Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
  • Advocate for customer feedback to influence product improvements and platform enhancements
  • Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
  • Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.
Key Metrics
  • Customer Satisfaction (CSAT)
  • Time to Resolution / SLA adherence
  • Escalation quality and resolution effectiveness
  • Documentation and knowledge base contributions
  • Customer adoption of best practices
What You'll Add to DigitalOceanRequired Experience & skills
  • 2-5 years of experience in technical support, DevOps, cloud engineering, or similar roles
  • Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
  • Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
  • Understanding of database fundamentals including backups, replication, indexing, and performance tuning
  • Strong troubleshooting skills across application, database, and infrastructure layers
  • Customer-first mindset with a passion for solving technical problems and delivering great support experiences
  • Effective communication skills with the ability to explain technical concepts clearly
  • Ability to work both independently and collaboratively in a fast-paced environment
Preferred Qualification:
  • Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
  • Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
  • Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
  • Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
  • Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
  • At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
  • Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.
Compensation Range: 
  • $75,200 - $94,000 / Shift hours - 1pm - 9pm PST

*This is a remote role

JR: 2026-7646

#LI-Remote

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