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Remote Customer Success Engineer Jobs in Bothell, WA

Humanly

Customer Success Manager

Bellevue, WA · Remote

$100K - $110K/yr

Advocate for customer needs internally across Product, Support, Engineering, and Revenue teams ... Help customers establish success metrics and achieve measurable business outcomes. * Monitor ...

Canals

Customer Success Manager

Seattle, WA · Remote

Partner with Product and Engineering to surface customer insights and resolve issues efficiently ... Good ideas can come from anywhere, and people are trusted to make things happen. * We're remote ...

NoGigiddy

Customer Success Specialist

Seattle, WA · Remote

$16 - $22/hr

... remote jobs, surveys, gig platforms, and financial tools -- all in one place, free to access, no ... As a Customer Success Specialist at NoGigiddy, you\'ll support our community with fast, helpful ...

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

Bonus: previous experience with programming, or ability to write simple database queries and ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Magnify

Customer RevOps Manager

Seattle, WA · On-site +1

$120K - $150K/yr

You'll work closely with Customer Success, Engineering, and our ML team to confirm customers' internal systems (Salesforce, HubSpot, Gainsight, NetSuite, and others) are accurately configured, data ...

UpGuard

Customer Success Manager

Seattle, WA · Remote

Our Success team is determined to help solve the needs and challenges that our customers face on a ... Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not ...

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All JobsRemote Customer Success Engineer JobsRemote Customer Success Engineer Jobs in Bothell, WA

Remote Customer Success Engineer information

See Bothell, WA salary details

$12

$27

$52

How much do remote customer success engineer jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for remote customer success engineer in Bothell, WA is $27.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $28.22 per hour, depending on experience, location, and employer.

How does a Remote Customer Success Engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a Remote Customer Success Engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a Remote Customer Success Engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What job categories do people searching Remote Customer Success Engineer jobs in Bothell, WA look for? The top searched job categories for Remote Customer Success Engineer jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Remote Customer Success Engineer jobs? Cities near Bothell, WA with the most Remote Customer Success Engineer job openings:
Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in Bothell, WA as of June 2026, with employment types broken down into 41% Full Time, 54% Part Time, and 5% Contract. Highlights an 36% Physical, 6% Hybrid, and 58% Remote job distribution, with an average salary of $56,307 per year, or $27.1 per hour.
Customer Success Engineer, Database (2nd Shift)

Customer Success Engineer, Database (2nd Shift)

DigitalOcean

Seattle, WA • Remote

$75K - $94K/yr

Other

Posted 25 days ago

Job description

We are looking for a Customer Success Engineer, Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Customer Success Engineer at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Customer Success Engineer.

What You'll Do
  • Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments
  • Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
  • Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
  • Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
  •  on complex escalations, contributing to root cause analysis and resolution
  • Analyze customer architectures to identify improvement opportunities and recommend best practices
  • Participate in incident response and on-call rotations to support critical customer issues
  • Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
  • Advocate for customer feedback to influence product improvements and platform enhancements
  • Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
  • Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.
Key Metrics
  • Customer Satisfaction (CSAT)
  • Time to Resolution / SLA adherence
  • Escalation quality and resolution effectiveness
  • Documentation and knowledge base contributions
  • Customer adoption of best practices
What You'll Add to DigitalOceanRequired Experience & skills
  • 2-5 years of experience in technical support, DevOps, cloud engineering, or similar roles
  • Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
  • Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
  • Understanding of database fundamentals including backups, replication, indexing, and performance tuning
  • Strong troubleshooting skills across application, database, and infrastructure layers
  • Customer-first mindset with a passion for solving technical problems and delivering great support experiences
  • Effective communication skills with the ability to explain technical concepts clearly
  • Ability to work both independently and collaboratively in a fast-paced environment
Preferred Qualification:
  • Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
  • Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
  • Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
  • Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
  • Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
  • At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
  • Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.
Compensation Range: 
  • $75,200 - $94,000 / Shift hours - 1pm - 9pm PST

*This is a remote role

JR: 2026-7646

#LI-Remote

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