Remote Customer Success Engineer Jobs in Bothell, WA

Partner Research & Success Manager

Truveta is the world's first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta' s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values.

Truveta was born in the Pacific Northwest, but we have employees who live across the country.  Our team enjoys the flexibility of a hybrid model and working from anywhere.  In person attendance is required at least once per year for an onsite meeting. 

For overall team productivity, we optimize meeting hours in the pacific time zone. We avoid scheduling recurring meetings that start after 3pm PT, however, ad hoc meetings occur between 8am-6pm Pacific time. #LI-remote

Who We Need 

Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you. 

This Opportunity

The Partner Research & Success Manager will report to our Sr. Director of Insights and Enablement. They will focus on facilitating strategic engagement and expansion of relationships with life science clients, academic institutions, and healthcare systems. These critical partnerships represent Truveta's foundational learning community. The Manager will participate in the onboarding, training, education, and encouragement of Truveta's customers. 

Responsibilities

• Support a portfolio of Truveta customer relationships across a range of research projects. This includes new customer onboarding, ongoing customer education and training, conducting simple and complex data queries, and responding to ad-hoc customer requests.
• Collaborate with the Partner Research and Success team in meeting internal and external demands by providing project management support. Develop targeted action plans, track progress towards key deliverables, identify any risks, etc. 
• Clearly summarize the findings of customer analyses in Truveta branded reports, slide decks, and papers. 
• Build operational efficiency. Collaborate with the broader team to maintain and improve internal team processes, standards, and workflows. 
• Contribute to client growth. Facilitate programing that ensures customers receive maximum value from their engagement with Truveta. 
• Proactively identify and raise potential workflow issues; develop and provide recommendations for resolution. 
• Maintain internal visibility at Truveta as a customer advocate and voice. 
• Occasional but mandatory domestic travel (~5x/yr). 
• The ability to attend virtual meetings that align across US time zones. 

Required Skills

• 4+ years of experience working in a field which developed exposure to and understanding of real-world data (RWD), real world evidence (RWE), public health research, or regulatory submissions. 
• 2+ years of experience in customer success, account management, or consulting, ideally with a focus on life science customers. 
• Experience with statistical analysis and programming languages such as R, SQL, and Python.  
• Understanding of the business value of Real World Data (RWD) to pharmaceutical and medical device industries. 
• Strong project management skills, great written and oral communication, and a willingness to ask questions. 
• Ability to work independently, take ownership of deliverables, navigate ambiguity and juggle multiple projects simultaneously. 
• Proactive mindset that can operationalize implementable solutions and quickly solve problems. 
• Superb attention to detail and ability to complete tasks in a timely manner with a high degree of accuracy. 
• Understanding of scientific and/or technical information and ability to communicate to less familiar audiences. 
• Maintains a high degree of professionalism and enthusiasm 

Preferred Qualifications

These qualifications are preferred but not required, please do not let them stop you from applying for this role. You will likely get the opportunity to learn how to do these more advanced analyses if you don't already have experience with them.   

• Bachelors and/or Masters in a public health or quantitative discipline.  
• Clinical or health research experience including literature review, study protocol development, and manuscript writing.  

Why Truveta?  

Be a part of building something special. Now is the perfect time to join Truveta. We have strong, established leadership with decades of success. We are well-funded. We are building a culture that prioritizes people and their passions across personal, professional and everything in between. Join us as we build an amazing company together.  

We Offer:

• Interesting and meaningful work for every career stage
• Great benefits package
• Comprehensive benefits with strong medical, dental and vision insurance plans
• 401K plan
• Professional development & training opportunities for continuous learning
• Work/life autonomy via flexible work hours and flexible paid time off
• Generous parental leave
• Regular team activities (virtual and in-person)
• The base pay for this position is $115,000 to $130,000. The pay range reflects the minimum and maximum target. Pay is based on several factors including location and may vary depending on job-related knowledge, skills, and experience. This role is eligible for stock options.

If you are based in California, we encourage you to read this important information for California residents linked here.

Truveta is committed to creating a diverse, inclusive, and empowering workplace. We believe that having employees, interns, and contractors with diverse backgrounds enables Truveta to better meet our mission and serve patients and health communities around the world. We recognize that opportunities in technology historically excluded and continue to disproportionately exclude Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, and LGBTQIA+ people. We strongly encourage individuals with these identities to apply even if you don't meet all of the requirements.

Please note that all applicants must be authorized to work in the United States for any employer as we are unable to sponsor work visas or permits (e.g. F-1 OPT, H1-B) at this time. We appreciate your interest in the position and encourage you to explore future opportunities with us.