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Remote Customer Success Assistant Jobs in Texas (NOW HIRING)

NinjaOne

Customer Success Manager, Channel

Austin, TX · On-site +1

$150K - $151K/yr

Work closely with CAMs and channel team to assist in larger team initiatives About You * 3-5 years ... We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with ...

Rechat Inc

Technical Customer Success Manager

Austin, TX · On-site +1

$75K - $95K/yr

REMOTE (Work may be performed anywhere) We're looking for a Technical Customer Success Manager to serve as a trusted technical partner for our enterprise customers. This role sits at the intersection ...

Rechat

Technical Customer Success Manager

Austin, TX · On-site +1

$75K - $95K/yr

REMOTE (Work may be performed anywhere) We're looking for a Technical Customer Success Manager to serve as a trusted technical partner for our enterprise customers. This role sits at the intersection ...

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Remote Customer Success Assistant information

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Remote Customer Success jobs in Texas?

The most popular types of Remote Customer Success jobs in Texas are:

What are popular job titles related to Remote Customer Success Assistant jobs in Texas?

For Remote Customer Success Assistant jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Assistant jobs in Texas look for?

The top searched job categories for Remote Customer Success Assistant jobs in Texas are:

What cities in Texas are hiring for Remote Customer Success Assistant jobs?

Cities in Texas with the most Remote Customer Success Assistant job openings:

Remote Customer Success Assistant jobs near you

Customer Service Representative - Remote - 8/24

OneTouch Direct

San Antonio, TX • Remote

$14.50 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

OneTouch Direct rating

5.2

Company rating: 5.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

445th of 495 rated business services

Job description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

MUST LIVE IN THE SAN ANTONIO REGION TO BE CONSIDERED

Join Our Team as a Remote Customer Service Representative!

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.

Responsibilities

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Assist customers with troubleshooting issues and provide accurate solutions.
  • Process orders, amendments, and returns efficiently.
  • Escalate unresolved issues to senior staff when necessary.
  • Provide feedback to improve customer service processes.

Requirements

  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills and an ability to think critically.
  • Ability to work independently and manage time effectively in a remote setting.
  • Reliable internet connection and a quiet home office environment.
  • Previous experience in a call center or remote support role is a plus.

Required Equipment:

  • A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
  • Hardwired internet connection (ethernet) required
  • USB headset (not wireless) with noise-canceling features
  • Webcam (external or integrated)
  • Minimum internet speeds for WFH programs is now a minimum of 50 mbps download and 25 mbps upload

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Work From Home

What OneTouch Direct employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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