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Remote Customer Success Assistant Jobs in Georgia

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Remote Customer Success Assistant information

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Remote Customer Success jobs in Georgia?

The most popular types of Remote Customer Success jobs in Georgia are:

What are popular job titles related to Remote Customer Success Assistant jobs in Georgia?

For Remote Customer Success Assistant jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Assistant jobs in Georgia look for?

The top searched job categories for Remote Customer Success Assistant jobs in Georgia are:

What cities in Georgia are hiring for Remote Customer Success Assistant jobs?

Cities in Georgia with the most Remote Customer Success Assistant job openings:

Remote Customer Success Assistant jobs near you
Infographic showing various Remote Customer Success Assistant job openings in Georgia as of July 2026, with employment types broken down into 83% Full Time, 14% Part Time, 2% Contract, and 1% Nights. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Associate Customer Success Manager (US)

AutoRABIT Holding Inc.

Atlanta, GA • On-site, Remote

$80K - $90K/yr

Full-time

Re-posted 7 days ago

Key responsibilities

  • Partner with customers and internal teams to understand workflows and help translate technical needs into successful product outcomes.

  • Ensure customers realize value from AutoRABIT products, promote license utilization, and support renewal efforts.

  • Monitor product adoption, customer satisfaction, and overall health scores to contribute to customer retention and long-term success.

Job description

AutoRABIT Profile:
AutoRABIT was founded in 2015 to help organizations in regulated industries regain control of their Salesforce development processes and move toward continuous delivery of value to their customers and employees. Today, AutoRABIT's suite of release management tools is the most comprehensive and secure on the market, and our customers are realizing the benefits of faster, more secure deployments in their Salesforce environments.
Position Summary:
AutoRABIT is seeking an Associate Customer Success Manager to help customers maximize the value of the AutoRABIT platform. In this role, you will partner with customers and cross-functional teams to drive product adoption, maximize customer value, and contribute to customer retention and long-term success. The ideal candidate has a customer-first mindset, strong communication skills, and experience with the Salesforce development ecosystem.
Key Responsibilities:
  • Develop a foundational understanding of customers' business and technical objectives, working alongside senior team members to contribute to the creation of strategic joint success plans with clear objectives, milestones, and measurable KPIs.
  • Partner with customers and internal technical teams to understand development, deployment, integration, and DevOps workflows and help translate technical needs into successful product outcomes.
  • Contribute to the customer's P2V (Purchase to Value) journey, assisting in protecting recurring renewal revenue, and exploring opportunities to enhance Net Retention Rate (NRR).
  • Ensure customers realize value from their AutoRABIT products, promote license utilization, and collaborate with cross-functional teams to encourage adoption and successful renewals.
  • Assist in monitoring product adoption, customer satisfaction, and overall health scores, contributing to the enhancement of future lifetime value.
  • Support efforts to drive new business growth by cultivating customer advocacy and reference-ability.
  • Collaborate with customer support services, aiding in effective handling of enhancement requests and escalations.
  • Participate in guiding customers through significant service milestones, such as upgrades, new releases, and new features.
  • Collaborate with customer-facing account teams and executives from various departments (sales, support, professional services, engineering, renewal, and partners) to contribute to overall platform success.
  • Contribute to utilizing customer surveys for product and service feedback, assisting in shaping the product roadmap, and promoting continuous performance improvements.
  • Responsibility to adhere to set internal controls.

Knowledge & Skills:
  • Exposure to customer-facing roles involving cloud-based/SaaS technology, ideally in a technical environment, with a willingness to collaborate with senior stakeholders.
  • 2-5 years of hands-on experience with the Salesforce development ecosystem, including Salesforce development.
  • Developing presentation skills, and cultivating a personable, positive, and approachable demeanor.
  • Eagerness to quickly grasp and clearly articulate technical and business concepts, including software development and release-management workflows.
  • Developing verbal and written communication skills.
  • Demonstrated empathy for customers and a passion for contributing to revenue and growth.
  • Developing collaborative, persistent, and self-directed work habits.
  • Basic proficiency using tools such as Salesforce, JIRA, GIT, Zoho, and/or similar Customer Service Portals.
  • Experience with software deployments, release management, CI/CD, or DevOps practices.
  • Experience with nCino is an additional plus.

Qualifications:
  • A bachelor's degree in a relevant field or equivalent practical experience.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. This role reports to the Associate Director of Customer Success.
Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live in and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role.
THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview process.
The annual salary for this role is $80,000 - $90,000, depending on experience.

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