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Remote Customer Service Jobs in Rockingham, NC (NOW HIRING)

Excellent customer service skills and the proven ability to manage difficult and stressful ... This position is 100% remote and provides equipment. Due to specific position requirements, we ...

This is a remote position, with preference for candidates to be located in a major metro city in ... ABB's Service Division partners with our customers to improve the availability, reliability ...

... services to ensure sustainable order growth, revenue, profitability, market share, sales ... While this is a remote position, successful candidates should be located in a major metro area in ...

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Strategic Marketing Manager, Data Centers

Bennettsville, SC · On-site +1

$90.60K - $111.20K/yr

... Cary, NC office or full-remote in the United States. This role is contributing to the ... With our products, solutions and services, we collaborate with customers to improve power delivery ...

Regional Sales Manager

Bennettsville, SC · Remote

$98.70K - $157.92K/yr

The work model for the role is : #LI-Remote in the US with 60% travel required. This role is ... customers, communicating the value proposition of the products, systems, services, and packages ...

Senior Project Engineer

Bennettsville, SC · On-site +1

$94.90K - $123.70K/yr

Remote This role is contributing to the Electrification division in the United States. You will be ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

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How much do remote customer service jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote customer service in Rockingham, NC is $15.82, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $17.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service representative, and why are they important?

To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.

What are some common challenges remote customer service representatives face, and how can they overcome them?

Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.

What is a remote customer service job?

A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.

What is the difference between Remote Customer Service vs Remote Technical Support?

AspectRemote Customer ServiceRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service rolesTechnical support roles

Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.

What are the most commonly searched types of Customer Service jobs in Rockingham, NC? The most popular types of Customer Service jobs in Rockingham, NC are:
What job categories do people searching Remote Customer Service jobs in Rockingham, NC look for? The top searched job categories for Remote Customer Service jobs in Rockingham, NC are:
What cities near Rockingham, NC are hiring for Remote Customer Service jobs? Cities near Rockingham, NC with the most Remote Customer Service job openings:
Pre Registration Coordinator

Pre Registration Coordinator

FirstHealth of the Carolinas, Inc.

Southern Pines, NC • Remote

Full-time

Posted 13 days ago


FirstHealth of the Carolinas rating

7.2

Company rating: 7.2 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

329th of 864 rated healthcare providers


Job description

Overview

Responsible for Pre - Registration of patients. After training position is remote.

Responsibilities

Responsible for Pre - Registration of patients' including updating demographic and insurance information and creating accurate and thorough registration records.  

The successful candidate will be responsible for the collection of copays and financial counseling services, as needed.

Adheres to confidentiality requirements when handling patient information.

After completing 90 days of onsite training in Pinehurst, NC there is an opportunity to work remotely.   

Qualifications

High school diploma/GED required

In a fast paced ever changing time sensitive environment; multitasking is a must in Pre Reg world.

In addition, the following are essential:

  • Ability to work independently
  • Have self-discipline
  • Be a team-player,
  • Being productive
  • Confident
  • Self-motivated to meet daily goals.

Prefer candidates with:

  • Experience in customer service (preferably in healthcare) with the following skills:
  • Knowledge of medical terminology
  • Effective communication skills 
  • Customer service oriented
  • Knowledge of basic computer programs
Employment Type: FULL_TIME

What FirstHealth of the Carolinas employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


FirstHealth logo

About FirstHealth

Sourced by ZipRecruiter

FirstHealth of the Carolinas is a private, Not for Profit Health care Network Headquartered in Pinehurst, NC. Its 6,100 Employees serve 15 counties in the mid Carolinas. Licensed for four hospitals with 610 beds, FirstHealth demonstrates a commitment to treating the whole patient and providing Quality Health care for the entire Community especially those in need. FirstHealth’s organizational culture is guided by its Core Purpose and Core Values and is committed to Patient Safety, Quality and Performance Excellence.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Pinehurst, NC, US

Year founded

1995