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Remote Chat Customer Service Jobs in Rockingham, NC

ABB

Protection and Control Engineer

Bennettsville, SC · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... ABB's Service Division partners with our customers to improve the availability, reliability ...

New

ABB

Senior Project Engineer

Bennettsville, SC · Remote

$94K - $123K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

All JobsChat Customer Service JobsRemote Chat Customer Service JobsRemote Chat Customer Service Jobs in Rockingham, NC

Remote Chat Customer Service information

See Rockingham, NC salary details

$8

$15

$22

How much do remote chat customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote chat customer service in Rockingham, NC is $15.82, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $17.60 per hour, depending on experience, location, and employer.

What is the difference between Remote Chat Customer Service vs Remote Email Customer Support?

AspectRemote Chat Customer ServiceRemote Email Customer Support
Communication MethodReal-time chat interactionsAsynchronous email correspondence
Required SkillsTyping speed, quick problem-solvingClear writing, attention to detail
Work EnvironmentLive chat platforms, customer service softwareEmail platforms, ticketing systems
Common IndustriesRetail, tech, telecomSoftware, e-commerce, finance

Remote Chat Customer Service involves real-time interactions with customers via live chat, requiring quick responses and typing skills. Remote Email Customer Support focuses on asynchronous communication through emails, emphasizing clear writing and detailed responses. Both roles are essential in customer service, often within similar industries, but differ mainly in communication style and tools used.

What are the key skills and qualifications needed to thrive as a Remote Chat Customer Service Representative, and why are they important?

To thrive as a Remote Chat Customer Service Representative, you need strong written communication skills, fast and accurate typing, and familiarity with customer service protocols, usually supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Outstanding problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely, effective support and customer satisfaction in a remote, digital environment.

What are some common challenges faced by Remote Chat Customer Service representatives, and how can they be managed?

Remote Chat Customer Service representatives often face challenges such as handling multiple chats simultaneously, maintaining clear communication without visual cues, and managing time effectively while working independently. To overcome these challenges, it's important to develop strong multitasking and written communication skills, utilize available knowledge bases efficiently, and set up a distraction-free workspace. Regular check-ins with supervisors and collaboration with team members through digital platforms can also help maintain productivity and ensure consistent support for customers.

What is a Remote Chat Customer Service job?

A Remote Chat Customer Service job involves assisting customers and answering their questions through online chat platforms rather than in person or over the phone. Employees in this role typically work from home or another remote location, communicating with customers via text-based chat to resolve issues, provide information, and support sales or account management. Key skills include strong written communication, problem-solving, and a good understanding of the company's products or services. This job is popular for its flexibility and the ability to work from anywhere with a reliable internet connection.
What are popular job titles related to Remote Chat Customer Service jobs in Rockingham, NC? For Remote Chat Customer Service jobs in Rockingham, NC, the most frequently searched job titles are:
What job categories do people searching Remote Chat Customer Service jobs in Rockingham, NC look for? The top searched job categories for Remote Chat Customer Service jobs in Rockingham, NC are:
What cities near Rockingham, NC are hiring for Remote Chat Customer Service jobs? Cities near Rockingham, NC with the most Remote Chat Customer Service job openings:
Remote Chat Customer Service jobs near you
Remote Support Specialist Part time 3rd shift; includes working every other weekend Pee Dee Cheraw A

Remote Support Specialist Part time 3rd shift; includes working every other weekend Pee Dee Cheraw A

Chesco Services

Cheraw, SC • On-site, Remote

Part-time, Other

Re-posted 17 days ago

Job description

REPORTS TO: House Manager and Supervising Coordinators
Qualifications:
  • High School Diploma or equivalent.
  • Acquire and maintain certification in First Aid, CPR, and CPI (Non-Violent Crisis Intervention). Subject to annual TB test. Valid Driver's license from state of residence and ability to operate motor vehicle for 15 passengers or less.
Job Summary:
As a Remote Support Specialist, you will work under the guidance of the Enabling Technology Manager with a focus of supporting adults where they live, work, and play with their use of assistive/enabling technology. The Remote Support Specialist provides support to individuals and staff of CHESCO Services. Provide technical assistance and customer service remotely, typically via phone, email, or chat, to resolve issues related to hardware, software, and network problems for internal and external supported persons. Provide direct care and training to consumers in community residence according to local, state , and federal guidelines and collects data electronically. Counsels consumers as necessary.
Physical Abilities Include:
Climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting (patients with assistance), fingering, writing, reading, driving including nights, counting, work double shifts as necessary, running, and smell.
Physical Requirements Include:
Very heaving lifting with assistance visual acuity must be accurate to write and read small print and record data. A worker is subject to both indoor and outdoor environments and maybe subject to temperature extremes of heat and cold for short time periods. The worker is subject to noise and hazards including the possibility of physical assault, property destruction, and infections. The worker is subject to wear protective clothing to prevent exposure to infection.
Job Duties:
  1. Maintains accountability for all consumers within the assigned setting, and demonstrates knowledge of consumers' actions during that time frame.
  2. Ensures consumers' needs are met through the implementation of goals, behavior management, personal hygiene, oral hygiene, social adjustment, leisure, and special activities.
  3. Ensures consumers' well-being and for reporting and inappropriate or maladaptive behaviors to residents as needed. Implement unit wide and individual behavior management plans consistently.
  4. Performs all DSP paperwork, i.e: daily log, activity schedules, the monthly inventory of consumers' belongings, daily documentation as needed, progress notes, baseline data, behavior reports, requisitions and others as needed. Write up new sheets for the month - body check sheets, daily progress notes, recreational assessment, (by consumer assignment), recreational calendar and activity inventory, etc.
  5. Maintains cleanliness in the unit through supervision of the chores, house cleaning, cooking and laundry as scheduled or needed.
  6. Participates as a member of the interdisciplinary team and other consumer-related meetings as needed. Provides information and assists with evaluation.
  7. Administers medications to residents within CHESCO Services medication administration guidelines.
  8. Make needed copies for direct care paperwork. (Third Shift)
  9. Attends in-service training and staff meetings as required
  10. Transport consumers as needed.
  11. Conducts monthly fire drills on each shift; disaster drills as required.
  12. Provides coverage to other shifts and community programs as needed.
  13. Buys groceries and supplies weekly or as needed. (On Schedule)
  14. Clothing purchases ( second shift; House Manager delegates).
  15. Prepare food and supply inventory. (Third Shift)
  16. Service Provision Log. (Third Shift)
  17. Prepare the chore list. (Third Shift)
  18. Filing.
  19. Performs other duties as identified or assigned.
ESSENTIAL JOB DUTIES
1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17
MARGINAL JOB DUTIES
18,19

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