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Customer Service Associate Jobs in Rockingham, NC

Variety Stores LLC

Customer Service Associate

Laurinburg, NC · On-site

$11.50 - $16/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting ...

Variety Stores LLC

Customer Service Associate

Raeford, NC · On-site

$12 - $16.50/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting ...

Variety Stores LLC

Customer Service Associate

Wadesboro, NC

$13.50 - $18.50/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting ...

Variety Stores LLC

Customer Service Associate

Cheraw, SC

$12.50 - $17.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting ...

Roses Discount Stores

Customer Service Associate

Wadesboro, NC · On-site

$13.50 - $18.50/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting ...

Variety Stores LLC

Customer Service Associate

Aberdeen, NC

$12 - $16.50/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with ...

Roses Discount Stores

Customer Service Associate

Cheraw, SC · On-site

$12.50 - $17.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting ...

Roses Discount Stores

Customer Service Associate

Raeford, NC · On-site

$12 - $16.50/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting ...

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Customer Service Associate information

See Rockingham, NC salary details

$7

$14

$23

How much do customer service associate jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer service associate in Rockingham, NC is $14.43, according to ZipRecruiter salary data. Most workers in this role earn between $11.73 and $16.20 per hour, depending on experience, location, and employer.

What Do Customer Service Associates Do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What are the key skills and qualifications needed to thrive as a Customer Service Associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges Customer Service Associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What are Customer Service Associates?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

More about Customer Service Associate jobs
What are the most commonly searched types of Customer Service jobs in Rockingham, NC? The most popular types of Customer Service jobs in Rockingham, NC are:
What are popular job titles related to Customer Service Associate jobs in Rockingham, NC? For Customer Service Associate jobs in Rockingham, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Associate jobs in Rockingham, NC look for? The top searched job categories for Customer Service Associate jobs in Rockingham, NC are:
What cities near Rockingham, NC are hiring for Customer Service Associate jobs? Cities near Rockingham, NC with the most Customer Service Associate job openings:
Customer Service Associate jobs near you
Customer Service Associate

Customer Service Associate

FirstHealth of the Carolinas, Inc.

Pinehurst, NC • On-site

$11.75 - $16.25/hr

Part-time

Posted 9 days ago

FirstHealth of the Carolinas rating

7.2

Company rating: 7.2 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

329th of 864 rated healthcare providers

Job description

Overview
Join our team as a Customer Service Associate (CSA) and be the welcoming face of our facility. As a CSA, you will provide exceptional customer service to both our members and potential members, ensuring a positive and engaging experience. Your role will include giving facility tours, handling sign-ups, answering phone inquiries, and providing coverage in our Kid's Center.
Responsibilities
  • Customer Service: Provide friendly and efficient customer service to members and potential members, addressing their needs and inquiries.
  • Sign-Ups and Tours: Assist with member sign-ups and conduct facility tours to showcase our amenities and services.
  • Phone Support: Answer phone calls professionally, providing information and assistance to callers.
  • Kid's Center Coverage: Provide coverage in our Kid's Center, ensuring a safe and engaging environment for children.
  • Administrative Duties: Perform administrative tasks related to member registration, data entry, and maintaining accurate records.
  • Community Engagement: Engage with the community to promote our facility and services, building positive relationships with members and potential members.

Qualifications
  • Customer Service Experience: Previous experience in customer service is preferred, demonstrating excellent interpersonal and communication skills.
  • Skills:
    • Strong verbal and written communication skills
    • Friendly and approachable demeanor
    • Ability to multitask and manage time effectively
    • Proficiency in using computers and office software
  • Attitude:
    • Positive and enthusiastic attitude
    • Commitment to providing excellent customer service
    • Willingness to learn and adapt to new tasks

Working Conditions
  • Environment: Primary office and facility environment.
  • Physical Activity:
    • Ability to stand, walk, and sit for extended periods.
    • Ability to lift and carry up to 20 pounds occasionally.
  • Hours: Ability to work flexible hours, including weekends and holidays, as needed.

Join us and be part of a supportive team that values dedication, customer service, and community engagement. Apply today and contribute to creating a welcoming and enjoyable experience for all our members.

What FirstHealth of the Carolinas employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

FirstHealth logo

About FirstHealth

Sourced by ZipRecruiter

FirstHealth of the Carolinas is a private, Not for Profit Health care Network Headquartered in Pinehurst, NC. Its 6,100 Employees serve 15 counties in the mid Carolinas. Licensed for four hospitals with 610 beds, FirstHealth demonstrates a commitment to treating the whole patient and providing Quality Health care for the entire Community especially those in need. FirstHealth’s organizational culture is guided by its Core Purpose and Core Values and is committed to Patient Safety, Quality and Performance Excellence.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Pinehurst, NC, US

Year founded

1995

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