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Remote Customer Service Manager Jobs in Rockingham, NC

InsuraTec

Sales Representative (Remote)

Pinehurst, NC · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Laurinburg, NC · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

ABB

Commercial Proposal Engineer

Bennettsville, SC · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

Persistent Systems

Sales Associate

Pinehurst, NC · Remote

$65K - $75K/yr

... or remote sales employees with training and information requirements, acting as a sales liaison ... Work closely with the Programs and Contracts team to support customers * Support Capture Management ...

Persistent Systems

Sales Associate

Pinehurst, NC · Remote

$65K - $75K/yr

... or remote sales employees with training and information requirements, acting as a sales liaison ... Work closely with the Programs and Contracts team to support customers * Support Capture Management ...

ABB

Senior Project Engineer

Bennettsville, SC · Remote

$94K - $123K/yr

Senior Engineering Manager __ In this role, you will act as a design authority for an engineering ... The work model for this role is: Remote {#LI-Remote} This role is contributing to the ...

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All JobsCustomer Service JobsRemote Customer Service Manager JobsRemote Customer Service Manager Jobs in Rockingham, NC

Remote Customer Service Manager information

See Rockingham, NC salary details

$20.6K

$48.8K

$85K

How much do remote customer service manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for remote customer service manager in Rockingham, NC is $48,828.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $58,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Customer Service Manager position, and why are they important?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What is a Remote Customer Service Manager job?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a Remote Customer Service Manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the most commonly searched types of Remote Customer Service jobs in Rockingham, NC? The most popular types of Remote Customer Service jobs in Rockingham, NC are:
What are popular job titles related to Remote Customer Service Manager jobs in Rockingham, NC? For Remote Customer Service Manager jobs in Rockingham, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Manager jobs in Rockingham, NC look for? The top searched job categories for Remote Customer Service Manager jobs in Rockingham, NC are:
What cities near Rockingham, NC are hiring for Remote Customer Service Manager jobs? Cities near Rockingham, NC with the most Remote Customer Service Manager job openings:
Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Rockingham, NC as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,828 per year, or $23.5 per hour.
SOUTH CAROLINA only - Work at Home Call Center Representative

SOUTH CAROLINA only - Work at Home Call Center Representative

InfoCision

Bennettsville, SC • Remote

$10/hr

Other

Posted yesterday

InfoCision rating

2.9

Company rating: 2.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

72nd of 72 rated call and contact centers

Job description

We're looking for dependable, customer-focused individuals to join our growing remote call center team. If you're an excellent communicator who enjoys helping customers and working from home, we'd love to hear from you.

Schedule Options:

  • Day Shift
  • Evening Shift
  • Night Shift (available until 2:00 AM EST)

Job Responsibilities:

  • Answer inbound customer calls professionally and courteously.
  • Make outbound calls on behalf of a variety of clients.
  • Follow client-specific call flows and procedures.
  • Provide outstanding customer service and problem resolution.
  • Accurately document customer interactions.
  • Meet quality, attendance, and performance expectations.

Qualifications:

  • Excellent verbal communication skills.
  • Strong customer service skills.
  • Comfortable using a computer and navigating multiple applications.
  • Ability to multitask while speaking with customers.

Benefits:

  • 100% Remote Work from Home
  • Paid Training
  • Weekly Pay
  • Access a Portion of Your Earned Wages Multiple Times Each Week
  • Flexible Scheduling
  • Employee Recognition & Rewards Program
  • Opportunities for Career Growth and Advancement
  • Supportive Leadership Team

InfoCision. Work Happy. Live Happy.

Salary: $10.00 per hour

Work Location: Remote

Remote Work Requirements- Candidates must provide their own:

  • Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook)
  • Webcam
  • USB Headset
  • Wired mouse
  • Reliable high-speed internet with a hard-wired connection. No satellite or cellular services are accepted.
  • A quiet, distraction-free workspace

What InfoCision employees say

Pay

Hours and flexibility

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