Remote Customer Service Jobs in Maple Ridge, BC (NOW HIRING)

Remote Service Technician

MineARC Systems is the global leader in controlled environments and safety technologies for the underground mining, tunneling, chemical processing, disaster relief and biotechnology industries. We specialize in the manufacture and supply of emergency refuge chambers, safe havens, disaster shelters and grow chambers, as well as a range of remote monitoring, tracking and communications technologies that allow full integration in heavy industrial applications.

We are currently looking for a passionate Remote Service Technician to expand our service team. Service at MineARC revolves around providing quality service and maintenance for our products and customers. The foundation for this is excellent training and troubleshooting.

You will work closely with the Service Manager to provide necessary services or maintenance. You will be responsible for working with the service team to streamline the process of the customer’s needs.

Key responsibilities but are not limited to the following:

Customer Service Site Duties

• Travel to customers’ facilities for routine services, maintenance, troubleshooting, training, and commissioning.
• Test and troubleshoot RGA’s.
• Adhere to standard operating procedures and document control.
• Adhere to safety standards and promoting a safe work environment.
• Acquire and maintain all necessary certifications to operate all machinery and equipment used at the MineARC® facility.
• Gather and input customers’ existing products and future needs into SAP for the Sales Representative to follow up.
• Assist production with the fit out of manufactured products.
• Perform general housekeeping (5S) of MineARC® facilities and other duties as assigned when at site.
• Promote and recommend additional and necessary MineARC products.

Duties

• Meet sales targets through effective planning and budgeting.
• Devise strategies and tactics for new business and new markets.
• Develop and manage existing accounts while identifying other potential opportunities and projects.
• Financial and contractual negotiations and reviews.
• Populate and keep current all sales tools, such as the CRM.
• Regular travel to customer facilities, expos, tradeshows, and company offices, as required).
• Submit regular updates and financial reports to the Service Manager on sales progress and new business won.
• Commission and train customers on products sold.
• A minimum of 140 travel days per calendar year.
• Debrief and provide Trip Completion Report to Service Manager and Service Assistant after each service trip completed.
• You will be required to attend MineARC for training, team activities, and other business events as needed.
• Assist with the manufacture, packaging and shipment of spare parts and service materials when at site.
• When not traveling you are expected to continue any customer communication in a timely manner.
• When not traveling you are expected to participate in the weekly service meeting and any other periodic training that may come up.
• Complete expense reports and submit to Expensify immediately after each service trip.
• Conduct a minimum of (1) Online Service School per year.
• Follow up regularly with customers on maintenance issues and outstanding quotes.

What we require from you......

• Proficient in the use of hand tools
• Ability to read electrical schematics and troubleshoot electrical faults
• Ability to train small groups in both the operation and service of MineARC products
• Competent in Microsoft Excel, Word, PowerPoint, & Outlook.
• Current driver’s license and passport.
• Strong presentation and training skills.

Personal skills we require from you......

• Ability to travel up to 50% of the time.
• Excellent attention to detail and problem-solving skills
• Excellent communication skills, both verbal and written
• Ability to work autonomously and as a team.
• Ability to manage many tasks simultaneously.
• The ability to work efficiently under pressure.
• The ability to negotiate with and positively influence others.

Advantageous skills you may have......

• HVAC experience.
• Pneumatic experience.
• Electrical license.
• PLC troubleshooting
• Mining or chemical experience.
• 10 Hour OSHA training.
• MSHA 40-hour training.
• A bachelor’s or technical degree.