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Remote Customer Service Team Lead Jobs in Rochester, NY

Webbing

CSM Team Lead

York, NY · On-site +1

Ensure consistent customer engagement standards and service quality across all managed accounts ... Fully remote role * Medical benefits

Mindex

Engineering Lead - Remote

Rochester, NY · On-site +1

$105K - $155K/yr

Mindex is looking for an Engineering Lead to lead the engineering team responsible for our ... Lead technical response efforts for production issues and customer-impacting incidents through ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

Mindex is looking for an Engineering Lead to lead the engineering team responsible for our ... Lead technical response efforts for production issues and customer-impacting incidents through ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

Mindex is looking for an Engineering Lead to lead the engineering team responsible for our ... Lead technical response efforts for production issues and customer-impacting incidents through ...

HMG Careers

Remote Sales and Service Advisor

Wadsworth, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Customer Service Team Lead information

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How much do remote customer service team lead jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote customer service team lead in Rochester, NY is $21.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $23.22 per hour, depending on experience, location, and employer.

What is a remote customer service team lead?

A Remote Customer Service Team Lead is a professional responsible for managing and guiding a team of customer service representatives who work from various locations, typically outside a central office. This role involves monitoring team performance, providing training and support, resolving complex customer issues, and ensuring quality service standards are maintained. The Team Lead also acts as a liaison between the team and upper management, helping to implement company policies and improve customer satisfaction. Strong communication, leadership, and problem-solving skills are essential for success in this position.

How does a remote customer service team lead effectively manage and support a distributed team?

As a Remote Customer Service Team Lead, you will leverage digital communication tools to oversee team performance, provide coaching, and foster collaboration among geographically dispersed agents. Frequent video meetings, clear documentation, and real-time messaging platforms are essential for maintaining team cohesion and ensuring everyone is aligned with company goals. You'll also monitor key performance metrics, handle escalations, and create an inclusive environment where team members feel supported despite the lack of face-to-face interaction. This role requires strong organizational skills and the ability to adapt leadership techniques to a virtual setting.

What are the key skills and qualifications needed to thrive as a remote customer service team lead, and why are they important?

To thrive as a Remote Customer Service Team Lead, you need strong leadership, problem-solving abilities, and experience in customer service management, often supported by a relevant degree or prior supervisory experience. Familiarity with CRM platforms, ticketing systems, and communication tools like Slack or Zoom is typically required. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies ensure efficient team coordination, high-quality customer support, and the achievement of service goals in a virtual environment.

What is the difference between Remote Customer Service Team Lead vs Remote Customer Service Representative?

AspectRemote Customer Service Team Lead
CredentialsExperience in customer service, leadership skills, possibly supervisory certifications
Work EnvironmentLeads a team, manages workflows, provides training and support
Employer UsageUsed by companies to denote a supervisory role overseeing customer service reps
Search IntentPeople looking for leadership roles in customer service, team management positions

The Remote Customer Service Team Lead typically has leadership responsibilities, overseeing a team of customer service representatives, providing guidance, and managing workflows. In contrast, a Remote Customer Service Representative primarily handles customer inquiries without supervisory duties. Both roles require strong communication skills and customer service experience, but the team lead position emphasizes leadership and management skills.

What are the most commonly searched types of Customer Service Team Lead jobs in Rochester, NY?

The most popular types of Customer Service Team Lead jobs in Rochester, NY are:

What are popular job titles related to Remote Customer Service Team Lead jobs in Rochester, NY?

For Remote Customer Service Team Lead jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Team Lead jobs in Rochester, NY look for?

The top searched job categories for Remote Customer Service Team Lead jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Customer Service Team Lead jobs?

Cities near Rochester, NY with the most Remote Customer Service Team Lead job openings:

Remote Customer Service Team Lead jobs near you

Remote Customer Service Representative

Viajemos Solas pero en Grupo

Rochester, NY • Remote

$15.75 - $21.50/hr

Part-time

Re-posted 25 days ago

Job description

We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling requests, provide support throughout the customer experience, and help ensure exceptional service standards are maintained.

The ideal candidate is organized, professional, detail-oriented, and enjoys helping others.

Responsibilities

  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Provide accurate information regarding services, options, and availability
  • Assist with reservations, scheduling, and customer coordination
  • Maintain customer records and documentation
  • Follow up with customers regarding requests and appointments
  • Address concerns and escalate issues when appropriate
  • Deliver exceptional customer service and support
  • Participate in ongoing training and team meetings

Qualifications

  • Strong communication and interpersonal skills
  • Excellent customer service mindset
  • Ability to multitask and manage priorities effectively
  • Strong organizational and problem-solving skills
  • Comfortable using online systems, email, and web-based tools
  • Previous customer service, hospitality, administrative, or support experience is a plus
  • High school diploma or equivalent preferred

Benefits

  • Remote work environment
  • Flexible scheduling options
  • Ongoing training and development
  • Supportive team atmosphere
  • Opportunities for professional growth
  • Recognition and performance-based advancement opportunities

Ideal Candidate

You enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services.

Apply