Remote Customer Service Team Lead Jobs in Rochester, NH

At InsCipher, our commitment to our customers is what drives us. 

Ours is a culture of innovation and progress. We are a creative team of doers constantly striving to develop value-driven products and services for our customers.  

Our ultimate goal is to become the trusted authority and leading partner for state departments of insurance, surplus lines associations, and brokers nationwide. We’re achieving that goal by enhancing every facet of our customers reporting and tax filings through education and innovative, streamlined compliance solutions. 

We’re growing fast and want you to be a part of it! 

We’re looking for a talented, detail-oriented Tax Associate - Remote to join our team. Under the direction of the Filing Services Team Lead this role will be responsible for completing filings, reports, and reconciliations of surplus lines taxes in all states. 

Key Responsibilities 

• Timely and accurately complete state regulatory surplus lines tax filings 
• Ensure proper documents are received and reviewed from client submission 
• Conduct compliance and quality review on documents, state legislation, codes and procedures associated with surplus lines tax filing 
• Maintain working knowledge of surplus lines tax regulations 
• Reconcile filings with InsCipher Connect platform and state transaction reports 
• Assist in directing other team members as needed to maintain compliance with all surplus lines tax filings 
• Manage multiple priorities in a high-volume position, deliver timely and accurate work products with a focus on customer service, and respond with a sense of urgency as required 
• Assist with any surplus lines audits, verifying transactions, documents, and filings 
• Assist with surplus lines calls and accurately and efficiently respond to emails, outlook tasks, and voicemails 
• Provide technical assistance to InsCipher Connect clients 
• Coordinate multiple projects, ensuring timely and accurate deliverables and effectively resolve any issues that occur 
• Effectively build professional, positive working relationships with both clients and all levels of the organization 
• Independently investigate, research, and resolve issues that may arise during the filing, reconciliation, or payment processes 
• Properly document all correspondence with the state and client in their applicable location 
• Support the Surplus Lines Tax Leadership Team in fulfillment of ad hoc requests, as needed 
• Adapt to and provide feedback on any internal workflow and process changes 
• Escalate customer, state, or internal issues through proper channels when needed 
• Required to perform other duties as requested, directed, or assigned 

Requirements and Qualifications 

• Associate or Bachelor's degree in Accounting, Finance, or related field preferred 
• 2+ years of accounting, compliance, or insurance related experience 
• Intermediate skills in Excel or other spreadsheet software 
• Self-directed and detail-oriented with strong organizational, decision-making, and time management skills 
• Effectively works independently and as part of a team 
• Demonstrated willingness to take initiative and act decisively 

Perks 

• Health, dental, and vision plans 
• Amazing work-life balance with 4 weeks of Paid Time Off 
• 10 Paid Company Holidays with 2 floating holidays 
• 401K Programs with employer match 
• Personal assistant programs for support in a healthy personal and work life 

Why InsCipher? 

At InsCipher, you'll join a team of disruptors, innovators, and forward-thinkers. We're not just changing the game; we're creating a new one. We offer a dynamic, inclusive work environment where your ideas are valued, and your contributions lead to real change. With us, you'll have the opportunity to: 

• Work on cutting-edge projects that are reshaping an industry 
• Collaborate with a team of passionate, like-minded professionals 
• Enjoy a culture that values flexibility, innovation, and personal growth 

Compensation Range: $21/hr - $26/hr 

We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.  

If you need accommodation, please let us know during the interview process.