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Remote Customer Service Team Lead Jobs in Bothell, WA

ECP

Customer Support Representative (Remote)

Seattle, WA · Remote

$19.25 - $24.75/hr

Role Overview As a Customer Support Representative at ECP, you serve as the first point of contact ... established service standards and contributing to overall team success, and to escalate when ...

Getaway

Customer Representative

Medina, WA · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Symmetry

Remote Sales and Team Builder

Seattle, WA · Remote

$20K - $60K/mo

Remote Sales and Team Builder Must be authorized to work in the US, no work visas offered at this ... our lead system, and the insurance needs of the customers in the geographic areas in which you ...

Symmetry

Remote Sales and Team Builder

Seattle, WA · On-site +1

$20K - $60K/mo

Remote Sales and Team Builder Must be authorized to work in the US, no work visas offered at this ... our lead system, and the insurance needs of the customers in the geographic areas in which you ...

FrontStream

Be Seen First

Customer Success Manager (REMOTE)

Seattle, WA · Remote

$65K - $75K/yr

... Lead strategic onboarding tied to each client's event calendar and fundraising goals. · Build ... services including training, site builds, and event design consultation, always tied back to client ...

Promoted2

Remote Insurance Agent

Seattle, WA · Remote

$60K - $110K/yr

Prior experience in sales, customer service, or financial services * Background in remote or ... Leadership advancement and team-building opportunities * No lead costs plus No cold calling How to ...

HMG Careers

Remote Sales and Service Advisor

Seattle, WA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Issaquah, WA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Bothell, WA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Service Team Lead JobsRemote Customer Service Team Lead JobsRemote Customer Service Team Lead Jobs in Bothell, WA

Remote Customer Service Team Lead information

See Bothell, WA salary details

$10

$24

$46

How much do remote customer service team lead jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote customer service team lead in Bothell, WA is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $26.35 per hour, depending on experience, location, and employer.

What is a remote customer service team lead?

A Remote Customer Service Team Lead is a professional responsible for managing and guiding a team of customer service representatives who work from various locations, typically outside a central office. This role involves monitoring team performance, providing training and support, resolving complex customer issues, and ensuring quality service standards are maintained. The Team Lead also acts as a liaison between the team and upper management, helping to implement company policies and improve customer satisfaction. Strong communication, leadership, and problem-solving skills are essential for success in this position.

How does a remote customer service team lead effectively manage and support a distributed team?

As a Remote Customer Service Team Lead, you will leverage digital communication tools to oversee team performance, provide coaching, and foster collaboration among geographically dispersed agents. Frequent video meetings, clear documentation, and real-time messaging platforms are essential for maintaining team cohesion and ensuring everyone is aligned with company goals. You'll also monitor key performance metrics, handle escalations, and create an inclusive environment where team members feel supported despite the lack of face-to-face interaction. This role requires strong organizational skills and the ability to adapt leadership techniques to a virtual setting.

What are the key skills and qualifications needed to thrive as a remote customer service team lead, and why are they important?

To thrive as a Remote Customer Service Team Lead, you need strong leadership, problem-solving abilities, and experience in customer service management, often supported by a relevant degree or prior supervisory experience. Familiarity with CRM platforms, ticketing systems, and communication tools like Slack or Zoom is typically required. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies ensure efficient team coordination, high-quality customer support, and the achievement of service goals in a virtual environment.

What is the difference between Remote Customer Service Team Lead vs Remote Customer Service Representative?

AspectRemote Customer Service Team Lead
CredentialsExperience in customer service, leadership skills, possibly supervisory certifications
Work EnvironmentLeads a team, manages workflows, provides training and support
Employer UsageUsed by companies to denote a supervisory role overseeing customer service reps
Search IntentPeople looking for leadership roles in customer service, team management positions

The Remote Customer Service Team Lead typically has leadership responsibilities, overseeing a team of customer service representatives, providing guidance, and managing workflows. In contrast, a Remote Customer Service Representative primarily handles customer inquiries without supervisory duties. Both roles require strong communication skills and customer service experience, but the team lead position emphasizes leadership and management skills.

What are popular job titles related to Remote Customer Service Team Lead jobs in Bothell, WA?

For Remote Customer Service Team Lead jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Team Lead jobs in Bothell, WA look for?

The top searched job categories for Remote Customer Service Team Lead jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Remote Customer Service Team Lead jobs?

Cities near Bothell, WA with the most Remote Customer Service Team Lead job openings:

Remote Customer Service Team Lead jobs near you
Infographic showing various Remote Customer Service Team Lead job openings in Bothell, WA as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% Remote job distribution, with an average salary of $50,342 per year, or $24.2 per hour.

Entry Level Leadership Management (Remote)

American Income Life

Bellevue, WA • On-site, Remote

$18 - $24.50/hr

Full-time

Posted 24 days ago

American Income Life Insurance rating

8.5

Company rating: 8.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

107th of 311 rated insurance

Job description

Remote Benefits & Client Support Representative (Entry-Level)
Location: Remote (U.S.)
Schedule: Full-Time Flexible Hours
About the Opportunity
We're growing our remote team and seeking motivated individuals who enjoy helping others and are looking for long-term career growth. In this role, you'll connect with clients virtually, educate them on available benefits, and provide ongoing support. No previous experience is necessary-we offer comprehensive training, mentorship, and opportunities to advance into leadership positions.
Ideal Candidate
  • Excellent communication and interpersonal skills
  • Self-motivated with a willingness to learn
  • Positive, professional attitude
  • Comfortable working independently in a remote environment
  • Interested in developing leadership skills and growing within the company

Why Join Our Team?
  • No experience required-we train the right people
  • Opportunities for rapid career growth
  • Supportive team culture with ongoing mentorship
  • Meaningful work helping individuals and families understand their benefit options

Apply Today
If you're looking for a flexible remote opportunity with room to grow, we'd love to hear from you. Submit your application today or reach out to learn more and schedule a brief introductory interview.
Requirements
  • Meet with clients virtually to discuss available benefit options
  • Assist families in understanding and enrolling in eligible programs
  • Deliver exceptional customer service and build lasting client relationships
  • Coordinate appointments and maintain accurate client records
  • Follow a proven system with guidance from experienced mentors

Benefits
  • 100% remote work with a flexible schedule
  • Continuous mentorship
  • Weekly coaching, team meetings, and professional development
  • Career advancement opportunities based on performance
  • Recognition programs and performance-based bonuses

What American Income Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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