ZipRecruiter

Log In

2

Remote Customer Service Manager Jobs in Addison, IL

Gallagher

Client Service Manager

Crystal Lake, IL · On-site +1

Overview We are seeking a remote Client Service Manager to join our growing team in our small business division who can deliver exceptional customer service! Are you interested in helping a range of ...

Novolex

Customer Service Representative

Lake Forest, IL · On-site +1

$22.60/hr

As a Customer Service Representative, you will play a vital role in supporting the company's profit ... strictly remote. Key Responsibilities: * Manage customer orders, ensuring accurate and timely ...

next page

Showing results 1-20

All JobsCustomer Service JobsRemote Customer Service Manager JobsRemote Customer Service Manager Jobs in Addison, IL

Remote Customer Service Manager information

See Addison, IL salary details

$24.5K

$58.1K

$101.2K

How much do remote customer service manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for remote customer service manager in Addison, IL is $58,107.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $70,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Customer Service Manager position, and why are they important?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What is a Remote Customer Service Manager job?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a Remote Customer Service Manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the most commonly searched types of Remote Customer Service jobs in Addison, IL? The most popular types of Remote Customer Service jobs in Addison, IL are:
What are popular job titles related to Remote Customer Service Manager jobs in Addison, IL? For Remote Customer Service Manager jobs in Addison, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Manager jobs in Addison, IL look for? The top searched job categories for Remote Customer Service Manager jobs in Addison, IL are:
What cities near Addison, IL are hiring for Remote Customer Service Manager jobs? Cities near Addison, IL with the most Remote Customer Service Manager job openings:
Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Addison, IL as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $58,107 per year, or $27.9 per hour.
Customer Service Representative I (Remote)

Customer Service Representative I (Remote)

AdvaCare Systems

Chicago, IL • On-site, Remote

$17.05/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

AdvaCare Systems rating

5.8

Company rating: 5.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

The Customer Service Representative I is a call center position responsible for being the first point of contact for all AdvaCare's internal and external customers.
Job Duties
  • Answer phones in a friendly, professional, customer-centric manner.
  • Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers.
  • Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.
  • Point of primary contact for all customer service-related issues.

Job Requirements
  • Empathy, passion, and enthusiasm for helping those in need.
  • Strong attention to detail and ability to multitask across multiple web-based order entry platforms
  • Strong written and verbal communication skills
    • Ability to compose clear, concise messages via email and instant message.
    • Ability to speak clearly and articulately when working with internal and external customers on the phone.
  • Strong computer/systems skills (Microsoft Office Suite, etc.)
  • Access to home office set up

Shift Information
  • Initial training will be conducted on a full-time basis, Monday through Friday, 8:00 am to 4:30 pm (cst) starting on Monday, July 20 through August 14, 2026
  • Candidates must be available to work the following shift after training is complete
    • 12:30 pm - 9:00 pm (CST)
    • Monday through Friday

Benefits
AdvaCare Systems offers competitive starting pay, a robust PTO plan, access to excellent health, dental, vision, and supplemental insurance offerings, and a top-notch 401k plan that includes a company match and profit sharing.
All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems or employees can receive a monthly stipend for using their own hardware if it meets operational requirements.
Key Words
Customer Service, Call Center, Healthcare, Durable Medical Equipment, Remote Work, Medical

What AdvaCare Systems employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply