... customer retention, and strengthening relationships within assigned accounts. This role maintains ... Remote
... customer retention, and strengthening relationships within assigned accounts. This role maintains ... Remote
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance
Remote Customer Retention information
See Rutherfordton, NC salary details
$9.67 - $11.36
12% of jobs
$11.87 is the 25th percentile. Wages below this are outliers.
$11.36 - $13.04
44% of jobs
$13.04 - $14.72
17% of jobs
$15.19 is the 75th percentile. Wages above this are outliers.
$14.72 - $16.40
10% of jobs
$16.40 - $18.08
5% of jobs
$18.08 - $19.77
2% of jobs
$19.77 - $21.45
1% of jobs
$21.45 - $23.13
0% of jobs
$23.13 - $24.81
2% of jobs
$24.81 - $26.50
3% of jobs
$26.50 - $28.18
4% of jobs
$9
$15
$28
How much do remote customer retention jobs pay per hour?
As of May 31, 2026, the average hourly pay for remote customer retention in Rutherfordton, NC is $15.77, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $16.39 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Remote Customer Retention Specialist, and why are they important?
To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.
What strategies do Remote Customer Retention specialists typically use to build strong customer relationships without face-to-face interaction?
Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.
What is a Remote Customer Retention Specialist?
A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.
What is the difference between Remote Customer Retention vs Remote Customer Support?
| Aspect | Remote Customer Retention | Remote Customer Support |
|---|---|---|
| Primary Focus | Building long-term customer relationships and reducing churn | Assisting customers with immediate issues and inquiries |
| Skills Needed | Communication, relationship management, data analysis | Problem-solving, technical knowledge, communication |
| Work Environment | Customer engagement platforms, CRM tools | Helpdesk software, chat systems |
| Common Industry Usage | Retail, SaaS, subscription services | Tech support, e-commerce, telecom |
Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.
What are popular job titles related to Remote Customer Retention jobs in Rutherfordton, NC? For Remote Customer Retention jobs in Rutherfordton, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Retention jobs in Rutherfordton, NC look for? The top searched job categories for Remote Customer Retention jobs in Rutherfordton, NC are:
What cities near Rutherfordton, NC are hiring for Remote Customer Retention jobs? Cities near Rutherfordton, NC with the most Remote Customer Retention job openings:
Sales Executive Tissue Shelby, NC
Digital Innovation Engineer - Chemical Engineer at buckman | HirebaseShelby, NC • Remote
Other
Posted 10 days ago
Job description
Description
Sales Executive Tissue
Buckman - Shelby, NC
Location: Remote
Language: English
Travel: up to 60%
Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.
Position Summary
The purpose of this role is to drive profitable growth, ensuring customer retention, and strengthening relationships within assigned accounts. This role maintains sales with existing customers and identifies new opportunities while ensuring operational and financial performance aligns with company objectives. It serves as the primary point of contact for strategic guidance and account growth.
Key Outcomes/Responsibilities
Outcome: Revenue Growth & Account Expansion
Actions:
Actions:
- Drive year-over-year revenue growth through cross-selling and upselling.
- Handler orders and other requirements by communicating effectively with customers or distributors.
- Identify and commercialize new applications within existing and new customers.
- Prevent attrition and actively maintain relationships to support long-term retention.
- Report sales forecasts using Connected Planning (Ackumen) and manage opportunities in Dynamics.
- Monitor and manage pipeline health, including tracking the number and size of opportunities, conversion rates, and time spent at each stage.
- Drive acquisition of new applications by identifying and securing wins.
- Increase share of wallet across accounts within the region through strategic account development and relationship management.
Outcome: Profitability Optimization
Actions:
- Optimize product mix aligned with customer needs and profitability goals together with technical and functional teams.
- Identify profitability improvement opportunities.
- Execute timely and strategic price adjustments as required by operating company pricing plan.
- Coordinate with other functional teams to substitute or rationalize products to improve cost-efficiency and profitability.
Outcome: Account Retention and Relationship Management
Actions:
- Develop and maintain relationships with key decision makers to enable account penetration.
- Maintain retention rate across assigned accounts, proactively addressing potential attrition risks.
- Conduct regular strategic reviews with key stakeholders to ensure alignment and satisfaction.
- Lead business reviews with customers to assess value delivered and identify opportunities to ensure alignment and satisfaction.
Outcome: Strategic Account Ownership
Actions:
Actions:
- Implement the 8 Business Management Standards (8BMSs) where applicable
- Act as the key point of contact for customer accounts.
- Build multi-level relationships across customer functions (operations, purchasing, etc.).
- Resolve issues promptly and proactively manage account satisfaction.
Outcome: Financial & Operational Accountability (P&L, MPC, AR)
Actions:
Actions:
- Meet or exceed sales, GP, and MPC budgets for the assigned area.
- Suggest and manage customer credit limits and oversee receivables.
- Ensure overdue receivables is below the target defined by OpCo management year over year and are resolved as planned.
- Manage costs in line with account profitability and resource allocation plans.
- Support inventory turnover by promoting and selling aged inventory through targeted customer outreach and strategic sales efforts.
- Ensure alignment with contractual obligations.
Outcome: Internal Collaboration
Actions:
Actions:
- Partner with customer service, planning, lab, R&D, and supply chain to align on goals.
- Collaborate with field service teams to ensure high service standards without owning daily execution where applicable.
- Align internally to support commercial strategies and customer needs.
- Implement and adopt Digital enabling tools (Ackumen and Dynamics)
Outcome: Application Reliability & Service Oversight
Actions:
Actions:
- Monitor application results and conduct tests for optimal performance.
- Troubleshoot and resolve process issues quickly.
- Write and maintain accurate service reports.
- Maintain and manage customer equipment to ensure uptime and reliability.
Outcome: Safety & Risk Mitigation
Actions:
- Adhere to Buckman and customer safety policies, including HCAS and stewardship standards.
- Complete Behavior-Based Safety (BBS) to encourage a culture of safety awareness and accountability.
- Promote and facilitate Behavior-Based Safety (BBS) programs to encourage a culture of safety awareness and accountability.
- Conduct Job Safety Analysis (JSA) to proactively identify and mitigate workplace hazards.
Basic Qualifications
- Education Requirements: Bachelor's Degree in Chemistry or any Engineering area or Business Administration
- Job Experience: 1 year or less
- Knowledge of Industrial Processes related to the segment.
- Experience in Sales or application of chemical products in industry
Competencies
- Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
- Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
- Customer Focus - Building strong customer relationships and delivering customer-centric solutions
- Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
We appreciate the interest of recruitment partners, but we are not engaging external agencies for this role.
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