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Remote Customer Retention Jobs in Raleigh, NC (NOW HIRING)

Randstad

Remote Customer Care Advocate

Durham, NC · Remote

$19 - $20/hr

... retain customer loyalty. Guided by a strong mission, vision, and core values, we focus on ... remote environment. Skills * Telephone Etiquette * CRM * Health Insurance Policies * Call Center ...

Orkin

Customer Service Agent_Seasonal

Raleigh, NC · Remote

$16.73/hr

We have a FAST PACED , fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team. Our Seasonal Customer Service Tele ...

EnthuZiastic

Growth Hacker - Remote

Durham, NC · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

EnthuZiastic

Growth Hacker - Remote

Raleigh, NC · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

Steer

Strategic Customer Success Manager

Raleigh, NC · Remote

A proven history of driving world-class retention metrics; you know how to protect the core ... We Offer * 100% remote work environment * Medical, Dental, and Vision insurance within 30 days (100 ...

Steer

Manager of Customer Success

Raleigh, NC · Remote

Drive Proactive Retention: Move the team away from reactive "firefighting" by using leading ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

Steer

Manager of Scaled Customer Success

Raleigh, NC · Remote

Drive Proactive Retention: Move the team away from reactive "firefighting" by using leading ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

Steer

Manager of Client Success

Raleigh, NC · Remote

... and customer retention. Steer began as an online directory for drivers to find a local mechanic ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · Remote

This highly visible role is responsible for executive relationship management, customer retention, value realization, strategic account planning, and expansion of JAGGAER's footprint within some of ...

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · Remote

This highly visible role is responsible for executive relationship management, customer retention, value realization, strategic account planning, and expansion of JAGGAER's footprint within some of ...

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · On-site +1

This highly visible role is responsible for executive relationship management, customer retention, value realization, strategic account planning, and expansion of JAGGAER's footprint within some of ...

ReminderMedia

Remote Account Executive

Raleigh, NC · Remote

$65K - $125K/yr

... retain customers through innovative digital marketing and direct-mail solutions. Our suite of ... As a Remote B2B Phone Sales Closer, you will play a critical role in driving our growth by ...

ReminderMedia

Remote Account Executive

Raleigh, NC · Remote

$65K - $125K/yr

... retain customers through innovative digital marketing and direct-mail solutions. Our suite of ... As a Remote B2B Phone Sales Closer, you will play a critical role in driving our growth by ...

Pendo

Director, Customer Growth & Lifecycle

Raleigh, NC · On-site +1

... retention, and expansion. You will also lead a team of approximately five Adoption Managers and ... This is a role based in-office in Raleigh or New York, or Remote in the East Coast. What this looks ...

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All JobsRemote Customer Retention JobsRemote Customer Retention Jobs in Raleigh, NC

Remote Customer Retention information

See Raleigh, NC salary details

$10

$17

$31

How much do remote customer retention jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for remote customer retention in Raleigh, NC is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $18.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Retention Specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What strategies do Remote Customer Retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What is a Remote Customer Retention Specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are the most commonly searched types of Customer Retention jobs in Raleigh, NC? The most popular types of Customer Retention jobs in Raleigh, NC are:
What are popular job titles related to Remote Customer Retention jobs in Raleigh, NC? For Remote Customer Retention jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Retention jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Retention jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Retention jobs? Cities near Raleigh, NC with the most Remote Customer Retention job openings:
Remote Customer Retention jobs near you
Remote Customer Care Advocate

Remote Customer Care Advocate

Randstad

Durham, NC • Remote

$19 - $20/hr

Full-time

Posted 3 days ago

Job description

Our organization is a leading healthcare solutions provider dedicated to delivering seamless, energetic, and innovative services that enhance stakeholder satisfaction and retain customer loyalty. Guided by a strong mission, vision, and core values, we focus on transforming the healthcare experience by providing high-quality support to members, providers, and colleagues alike. We pride ourselves on cultivating a collaborative, forward-thinking environment where every interaction is an opportunity to make a meaningful difference.

salary: $19 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

What You'll Do:

  • Engage in a fast-paced Automatic Call Distribution (ACD) phone environment, taking back-to-back customer calls starting at 8:00 AM EST
  • Utilize advanced technical, functional, and product knowledge to address complex insurance questions
  • Act as a dedicated resource for specialized over-65 insurance products, ensuring plan participants, providers, and stakeholders receive accurate guidance.
  • Identify patterns of inconsistent claims filing, obtain necessary records from employer groups or members, and update claims and membership records.

What You'll Bring to the Table:

  • Prior experience working in a high-volume call center environment
  • Proven experience working successfully in a work-from-home environment
  • A high school diploma or GED is required, paired with 0-3 years of related experience

Why Join Us?

  • Spend your first 90 days engaged in deep-dive training, ensuring you are fully supported, confident, and prepared before the open enrollment period begins.
  • Maintain a stable work-life balance with a fixed, full-time Monday through Friday schedule from 8:00 AM to 5:00 PM EST, which includes a dedicated one-hour lunch break.
  • Begin every day with a collaborative team chat designed to align goals, share insights, and keep you connected to your peers in a fully remote environment.


Skills

  • Telephone Etiquette
  • CRM
  • Health Insurance Policies
  • Call Center Support
  • Enrollment


Qualifications

  • Years of experience: 2 years
  • Experience level: Experienced


Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.