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Remote Customer Retention Jobs in Raleigh, NC (NOW HIRING)

Guidebook

Customer Support Representative

Raleigh, NC · On-site +1

$50K - $55K/yr

... customer retention. They find satisfaction in solving a hard ticket, in making a frustrated ... Skilled at collaborating with a remote team working across multiple time zones * Experience with ...

New

Guidebook

Customer Support Representative

Raleigh, NC · Remote

$50K - $55K/yr

... customer retention. They find satisfaction in solving a hard ticket, in making a frustrated ... Skilled at collaborating with a remote team working across multiple time zones * Experience with ...

New

Advance Auto Parts

Pricing Manager

Raleigh, NC · On-site +1

Partner with Sales and field leaders to align Pro pricing strategies with customer needs, retention ... This position is 4 days in office, 1 day remote per week, based at our corporate headquarters in ...

Advance Auto Parts

Pricing Manager

Raleigh, NC · On-site +1

Partner with Sales and field leaders to align Pro pricing strategies with customer needs, retention ... This position is 4 days in office, 1 day remote per week, based at our corporate headquarters in ...

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · Remote

This highly visible role is responsible for executive relationship management, customer retention, value realization, strategic account planning, and expansion of JAGGAER's footprint within some of ...

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · On-site +1

This highly visible role is responsible for executive relationship management, customer retention, value realization, strategic account planning, and expansion of JAGGAER's footprint within some of ...

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · On-site +1

This highly visible role is responsible for executive relationship management, customer retention, value realization, strategic account planning, and expansion of JAGGAER's footprint within some of ...

Melio

Customer Success Manager

Raleigh, NC · Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT ... Own all strategic actions associated with customer engagement and retention efforts. * Build ...

Pendo

Director, Customer Growth & Lifecycle

Raleigh, NC · On-site +1

... retention, and expansion. You will also lead a team of approximately five Adoption Managers and ... This is a role based in-office in Raleigh or New York, or Remote in the East Coast. What this looks ...

Canals

Customer Success Manager

Raleigh, NC · Remote

Own a portfolio of customer relationships, driving adoption, retention, and renewals. * Lead ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

ReminderMedia

Remote Account Executive

Raleigh, NC · Remote

$65K - $125K/yr

... retain customers through innovative digital marketing and direct-mail solutions. Our suite of ... As a Remote B2B Phone Sales Closer, you will play a critical role in driving our growth by ...

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All JobsCustomer Retention JobsRemote Customer Retention JobsRemote Customer Retention Jobs in Raleigh, NC

Remote Customer Retention information

See Raleigh, NC salary details

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How much do remote customer retention jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote customer retention in Raleigh, NC is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $18.22 per hour, depending on experience, location, and employer.

What is a remote customer retention specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What strategies do remote customer retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What are the key skills and qualifications needed to thrive as a remote customer retention specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are the most commonly searched types of Customer Retention jobs in Raleigh, NC?

The most popular types of Customer Retention jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Customer Retention jobs?

Cities near Raleigh, NC with the most Remote Customer Retention job openings:

Remote Customer Retention jobs near you

Customer Support Representative

Guidebook

Raleigh, NC • On-site, Remote

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Job Description
About Guidebook
Guidebook is the leading mobile app platform for events and engagement with a strong focus on higher education. Universities and colleges use Guidebook to run admissions events, orientation programs, and campus engagement to bring their student communities together. We are an ambitious team building a category-defining product, and we love working with people who care about education, technology, and bringing people together.
About the job
We are looking for a Customer Support Representative to own frontline support. In this role, you will troubleshoot issues and serve as a calm, capable voice when our customers need it most.
A great Customer Support Representative is a true product expert who enjoys sharing their knowledge & creativity to drive customer retention. They find satisfaction in solving a hard ticket, in making a frustrated customer feel heard, and fine-tuning our AI-first operations to deliver consistently great customer experiences.
Please note: A short video is required with your application. See the "What to provide with your application" for details.
Key responsibilities
  • Technical Support - Own a queue of customer tickets, hopping on a phone/video call when needed, resolving issues, escalating thoughtfully, and writing clear, warm responses
  • Product Expertise - Become fluent in Guidebook's Builder CMS and the broader product suite
  • Customer Advocacy - Identify trends in the customer experience and surface opportunities for improvement to Product and Engineering
  • Weekend Support - Monitor the queue for critical issues on assigned weekends
  • AI Optimization - Improve our AI tooling by evaluating its answers, maintaining documentation, and giving feedback to make it better
Your first 12 months
Within 3 months, you'll:
  • Achieve a strong working knowledge of our customer base, Guidebook's Builder CMS, and our AI tools so you own the queue of customer tickets - resolving the majority without escalation
  • Build collaborative relationships across Customer Success, Sales, Product, and Engineering

Within 6 months, you'll:
  • Be a resident expert on our platform across customer use-cases and make meaningful improvements to the documentation informing our AI tools
  • Advocate for customers by translating issues & insights into actionable recommendations

Within 12 months, you'll:
  • Be an EDU domain expert
  • Serve as a consultative advisor to drive customer success
About you
You are genuinely curious about how things work. When something breaks, your instinct is to figure out why and pursue a real solution. You are comfortable working with all clients: from the most tech-minded & forward-thinking, to those using a smartphone for the first time. You are excited about making our AI tooling smarter, with a good instinct for when a human conversation matters more than an automated one.
Characteristics of the ideal candidate
  • 1+ years of professional experience in SaaS support, customer success, or similar customer-facing role
  • Outstanding written and verbal communication skills
  • High attention to detail and strong organization skills
  • Exceptional time & task management across multiple systems and tools
  • Skilled at collaborating with a remote team working across multiple time zones
  • Experience with the following tools is a plus, but not required: Zendesk, Fin (Intercom), Claude, Slack, Jira, Salesforce, and any modern CMS
  • Familiarity with the events industry, higher education space is a plus, but not required
Compensation
  • Annual On-Target Earnings (OTE): $50,000-$55,000 depending on experience, with variable based on support and business performance
Perks
  • 100% paid benefits: medical, dental, and vision
  • Short-term and long-term disability
  • Unlimited vacation time
  • 401(k) program with matching benefits
  • Stock options
  • Awesome company culture and fun virtual hangouts
  • MacBook and accessories to make you comfortable working from home
  • Awesome annual company retreats
What to provide with your application
  • Resume
  • Cover letter
  • A video no longer than 5 minutes with the following:
    • State your name, the role you're applying for, and the company you're applying to
    • Tell us what drew you to this role and our mission
    • Tell us about a customer interaction you are especially proud of. What was the situation, and how did you help the customer?
    • What is a school event, conference, or other event experience you will never forget? What made it great?
Equal Opportunity Employer
At Guidebook, we're committed to cultivating an inclusive work environment for everyone - and we know that's best achieved, in part, with a diverse workforce. We're working on increasing diversity across the company. If you're looking to join a team that is smart, highly motivated, and also values work/life balance, we can't wait to hear how you can add to our growing culture!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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