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Remote Customer Retention Jobs in Roxboro, NC (NOW HIRING)

IQVIA

Director, Key Account Management

Durham, NC · Remote

Focuses on client satisfaction, retention, and account growth through strong communication and ... Supports customers' strategies and needs through introductions to other IQVIA solutions and ...

IQVIA

Director, Key Account Management

Durham, NC · Remote

Focuses on client satisfaction, retention, and account growth through strong communication and ... Supports customers' strategies and needs through introductions to other IQVIA solutions and ...

Fuchs Lubricants

Technical Services Manager

Mebane, NC · Remote

$95K - $100K/yr

Working closely with FUCHS' Sales and Technical colleagues, in understanding our customer needs to ... Cultivate strong team relationships that encourage team member development & retention.

Aria Care Partners

Account Executive

Durham, NC · On-site +1

Our business model, innovation, customer support and teamwork deliver an unparalleled customer ... This position is responsible for business development and client retention. * Generates and ...

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All JobsRemote Customer Retention JobsRemote Customer Retention Jobs in Roxboro, NC

Remote Customer Retention information

See Roxboro, NC salary details

$9

$15

$28

How much do remote customer retention jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for remote customer retention in Roxboro, NC is $15.86, according to ZipRecruiter salary data. Most workers in this role earn between $12.07 and $16.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Retention Specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What strategies do Remote Customer Retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What is a Remote Customer Retention Specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are popular job titles related to Remote Customer Retention jobs in Roxboro, NC? For Remote Customer Retention jobs in Roxboro, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Retention jobs in Roxboro, NC look for? The top searched job categories for Remote Customer Retention jobs in Roxboro, NC are:
What cities near Roxboro, NC are hiring for Remote Customer Retention jobs? Cities near Roxboro, NC with the most Remote Customer Retention job openings:
Remote Customer Retention jobs near you
Market Development and Outreach Specialist - Remote in Roanoke, VA

Market Development and Outreach Specialist - Remote in Roanoke, VA

Sentara

Danville, VA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Sentara Health rating

6.8

Company rating: 6.8 out of 10

Based on 384 frontline employees who took The Breakroom Quiz

485th of 872 rated healthcare providers

Job description

City/State

Roanoke, VA

Work Shift

First (Days)

Overview:

Sentara Health Plans is hiring for a Market Development and Outreach Specialist - Remote in Roanoke, VA!

Position Status: Full-time, permanent (40 hours/week)

Position Location: This is a remote position based Roanoke, Virginia. The role includes travel of up to approximately 3 to 4 days per week in Halifax, Roanoke, Southwest Virginia, and the surrounding area. Use of personal vehicle required. Eligible for reimbursement for travel and lodging.

Standard Working Hours: 8 AM to 5 PM EST, M-F; Will include occasional weekends/as needed.

Overview

  • The Community Outreach Coordinator is a community development and member outreach role, responsible for a geographic area generating millions of dollars in annual revenue.

  • Creates marketplace opportunities to showcase Sentara Family Care's programs and services for Medicaid beneficiaries, advocates, and community leaders.

  • Initiates and develops community activities that drive membership growth or retention.

  • Initiates grass-roots stakeholder development in support of SFC goals.

  • Provides on-site management of events.

  • Demonstrates proficiency in understanding, analyzing, and articulating complex issues in the Medicaid program or in the community, including emerging health care issues.

  • Use of personal vehicle required.

Education

  • BLD - Bachelor's Level Degree REQUIRED

Certification/Licensure

  • None required

Experience

  • CRM Database- Previous Experience, eg. Salesforce REQUIRED

  • Customer Service- 3 years REQUIRED

  • Public Relations - 3 years REQUIRED

  • Outreach and Advocacy- 3 years REQUIRED

Sentara Health Plans provides health plan coverage to close to one million members in Virginia. We offer a full suite of commercial products including employee-owned and employer-sponsored plans, as well as Individual & Family Health Plans, Employee Assistance Programs and plans serving Medicare and Medicaid enrollees.

Our quality provider network features a robust provider network, including specialists, primary care physicians and hospitals.

We offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services-all to help our members improve their health.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

To apply, please go to www.sentaracareers.com and use the following as your Keyword Search: JR-100052

Talroo - Health Plan

Managed Care, MCO, Health Plan, Health Insurance, Healthcare, Social Work, Bachelors, Degree, Market, Development, Outreach, Specialist, Marketing, Community, Member, Medicaid, Grassroots, Advocacy, Public Relations, Sales, Customer Service

Benefits: Caring For Your Family and Your Career
Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to 10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance - 5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down - 10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.


In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

What Sentara Health employees say

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