... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Customer Success Manager
Richmond, BC · Remote
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Customer Success Manager
Richmond, BC · Remote
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Customer Success Manager
Surrey, BC · Remote
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Customer Success Manager
Surrey, BC · Remote
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Customer Success Manager
Langley, BC · Remote
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Customer Success Manager
Langley, BC · Remote
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Customer Success Manager
Langley, BC · Remote
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Customer Success Manager
Langley, BC · Remote
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Remote Customer Retention information
What are the key skills and qualifications needed to thrive as a Remote Customer Retention Specialist, and why are they important?
To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.
What strategies do Remote Customer Retention specialists typically use to build strong customer relationships without face-to-face interaction?
Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.
What is a Remote Customer Retention Specialist?
A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.
What is the difference between Remote Customer Retention vs Remote Customer Support?
| Aspect | Remote Customer Retention | Remote Customer Support |
|---|---|---|
| Primary Focus | Building long-term customer relationships and reducing churn | Assisting customers with immediate issues and inquiries |
| Skills Needed | Communication, relationship management, data analysis | Problem-solving, technical knowledge, communication |
| Work Environment | Customer engagement platforms, CRM tools | Helpdesk software, chat systems |
| Common Industry Usage | Retail, SaaS, subscription services | Tech support, e-commerce, telecom |
Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.
What are popular job titles related to Remote Customer Retention jobs in Maple Ridge, BC? For Remote Customer Retention jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Retention jobs in Maple Ridge, BC look for? The top searched job categories for Remote Customer Retention jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Customer Retention jobs? Cities near Maple Ridge, BC with the most Remote Customer Retention job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 20 days ago
Job description
What you'll do
- Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
- Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
- Advise customers on solution features, configuration options, and system processes and procedures
- Configure and customize new customer instances, as well as understand and configure interfaces to third-party applications
- Manage changes to requested solutions, including following the documented change request process for scope and billing management
- Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
- Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
- Provide proactive outreach at all stages of the customer lifecycle
- Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
- Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
- Participate in customer support standby rotations when the regular support team is unavailable
- Assist, if requested, in the sales process, providing technical sales support
Skills you'll need
- Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
- One or more years of experience managing software implementation projects
- Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
- Excellent communication and presentation skills
- Must be personable and enjoy working with people in an entirely customer-facing role
- Knowledge of project management/delivery methods and tools
- Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
- Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
- Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
- Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
- Working knowledge of Scrum and other Agile methodologies
- Bonus: previous experience with programming, or ability to write simple database queries and scripts
- Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
- Experience in the Workforce Management domain preferred
- Experience with Salesforce (or other CRM) desired
- Ability to travel (job requires up to 30% travel)
- Comfortable working as needed in a remote environment with video-conferencing tools
What you'll get
- Competitive wages
- ESPO (employee stock option program)
- Medical/dental vision coverage
- 401(k)
- Flexible PTO and 10 paid holidays per year
- Career advancement opportunities
About Targeted Talent
Sourced by ZipRecruiter
Your single source for HR professional services, we offer job seekers specialized employment services, spanning contract, permanent positions, and project solutions for highly specialized and managerial level talent needs. Our team of specialized recruiters and consultants abilities extend far beyond resume or career counseling. With hundreds of collaborators strategically located throughout the country, our organization possess the local market knowledge and industry relationships that make successful geography-specific reach possible.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Vancouver, BC, CA