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Remote Customer Retention Jobs in Maple Ridge, BC

EventMobi

Account Manager - Canada Remote

Vancouver, BC · Remote

Manage a pipeline of existing customer business to drive customer retention & growth and achieve ... REMOTE WORKSPACE REQUIREMENTS: * You have a safe, comfortable, and ergonomic workspace and working ...

Intiveo

Customer Success Manager (Remote)

Vancouver, BC · Remote

CA$100K - CA$120K/yr

Manager of Customer Experience Intiveo is growing and we're looking for a Customer Success Manager to own and scale our retention and expansion program. We have a strong foundation: an established ...

Canals

Customer Success Manager

Vancouver, BC · Remote

Own a portfolio of customer relationships, driving adoption, retention, and renewals. * Lead ... Good ideas can come from anywhere, and people are trusted to make things happen. * We're remote ...

Targeted Talent

Customer Success Manager

Burnaby, BC · Remote

... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Targeted Talent

Customer Success Manager

Richmond, BC · Remote

... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Targeted Talent

Customer Success Manager

White Rock, BC · Remote

... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Targeted Talent

Customer Success Manager

Coquitlam, BC · Remote

... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Targeted Talent

Customer Success Manager

Burnaby, BC · Remote

... retention levels * Participate in customer support standby rotations when the regular support team ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

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All JobsCustomer Retention JobsRemote Customer Retention JobsRemote Customer Retention Jobs in Maple Ridge, BC

Remote Customer Retention information

What are the key skills and qualifications needed to thrive as a Remote Customer Retention Specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What strategies do Remote Customer Retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What is a Remote Customer Retention Specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are popular job titles related to Remote Customer Retention jobs in Maple Ridge, BC? For Remote Customer Retention jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Retention jobs in Maple Ridge, BC look for? The top searched job categories for Remote Customer Retention jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Customer Retention jobs? Cities near Maple Ridge, BC with the most Remote Customer Retention job openings:
Remote Customer Retention jobs near you

Customer Success Manager (14 month contract)

Bucketlist Rewards

Vancouver, BC • Remote

CA$70K - CA$80K/yr

Temporary

Medical, Dental, Vision, PTO

Posted 7 days ago

Job description

Contract Term: This position is a 14-month maternity leave contract, with the possibility of extension based on organizational needs and performance. The ideal start date is June 22, 2026

At Bucketlist Rewards, we are passionate about delivering innovative solutions to our wonderful clients. Our cutting-edge products have revolutionized Rewards and Recognitions, and we're committed to ensuring our customers achieve maximum value and success. As a Customer Success Manager (CSM), you will be responsible for building and maintaining strong relationships with our Bucketlist customers. Your primary goal will be to ensure customer satisfaction, drive adoption of our great product, and maximize customer retention and growth.

About Us:

Bucketlist Rewards provides a leading B2B SaaS solution that allows organizations of all sizes to introduce an effective rewards and recognition program to its workforce. Our goal is to provide companies with an easy to use web platform that enables employers to reward team members in a meaningful way that matters to them, while achieving great business results and building better organizational cultures. When it comes to great company culture, the Bucketlist team walks the talk and we are proud to be Great Place to Work certified!

Key Responsibilities:

  • Act as primary customer contact within assigned Book-of-Business, fostering strong relationships and regular communication.
  • Collaborate with Sales, Support, Onboarding, and Product teams to ensure a seamless customer experience and resolve issues promptly.
  • Proactively engage customers with insights and strategic recommendations for optimizing Bucketlist platform usage.
  • Monitor customer health and engagement signals, identify upsell opportunities, and conduct regular check-ins and performance reviews.
  • Conduct Quarterly Business Reviews (QBRs) showcasing value delivered and areas for improvement; focus on achieving a world-class Net Promoter Score (NPS) and high account growth.
  • Handle escalations and difficult conversations with professionalism and a solutions-first mindset, ensuring prompt resolution and positive outcomes.
  • Act as the Voice of the Customer, gather and relay customer feedback to influence the product roadmap and enhancements.
  • Drive customer advocacy, referrals, and case studies; focus on improving customer loyalty and retention.
  • Stay current on industry trends and best practices in HR, Rewards & Recognition, and employee engagement to provide valuable insights to customers.
  • Collaborate with the Finance team to review renewal numbers, document upsell opportunities, and establish clear client retention goals and strategies.
  • Proactively identify creative ways to grow and expand the book of business.


Required Skills for Success:

  • Bachelor's degree in Business Administration or a related field (preferred).
  • Experience as a Customer Success Manager for at least 3 years in SaaS environment
  • Great communication skills, both written and verbal environments
  • Tech-savvy and proficient with CRM software and customer success tools.
  • Highly organized with the ability to manage multiple priorities and workflows in a fast-paced environment with a high level of accuracy, attention to detail, and ability to meet deadlines.
  • Creative problem-solver with a growth mindset and a clear vision for expanding their book of business.
  • Comfortable navigating difficult customer conversations with professionalism and empathy.
  • Bilingual in either French or Spanish as a second language is an asset in this role


ThePerks:

  • Growth Opportunities: Join a growing company where you'll be part of a high performing team with lots of potential.
  • Remote Work: We are a distributed workplace (100% remote). This position is open to anyone residing and able to work in Canada on a remote basis.
  • Wellness Days: In addition to paid vacation days, we offer flexible paid time off to fit individual needs.
  • Comprehensive benefits package: Includes health, dental, vision care, EFAP and more.
  • Annual Bucketlist Benefit: An additional paid day off and $$ to spend to help check items off your own bucket list!
  • Home Office and Learning & Development Benefits: Support for your home workspace and funding to grow your skills.
  • Rewards and Recognition: We walk the talk! We'll help you achieve not just your career goals, but your personal goals as well!


Compensation:Anticipated Salary Range for this intermediate CSM role is $70,000 - $80,000 CAD. The final offer will consider factors such as your expertise and previous experience.

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