Remote Customer Retention Jobs in Baton Rouge, LA

Position Description: Role SummaryGrade Potential is the nation’s largest provider of in-home tutoring services, with over 20 years of experience supporting students and families nationwide. The Operations Fulfillment Manager plays a key role in connecting students with the right tutors while ensuring high-quality service delivery.Thanks for your interest in reviewing our open position! We hope that YOU may become our next team member and help contribute to our company atmosphere & culture of ENTHUSIASM, DEDICATION, ENERGY, EFFORT, & SERVICE! We are a fast paced, high energy, and upbeat team of positive and dynamic people. We are a fully remote company, which allows us to recruit top talent from across the country. The Operations Fulfillment Manager role is an individual contributor position that blends client service, operations, and a sales and recruitment mindset. Successful candidates are highly organized, self-motivated, and able to manage multiple priorities in a fast-paced, remote environment. Performance is measured through placements, client satisfaction, tutor acquisition, and regional growth.Who We AreGrade Potential partners with families across the country to enable personalized, high-quality tutoring support. Our success is built on deep educational expertise, a strong national tutor network, and a commitment to exceptional service. We believe the right tutor can make a lasting impact on a student’s confidence and academic success. We currently serve a majority of the continental United States with our in-home tutoring services. Originally based in San Luis Obispo, CA, We are a rapidly growing and expanding company with more than 20 years’ experience bridging together students and tutors. What You Will DoFacilitate the introduction of students and tutors based on academic needs and student preferencesServe as a primary point of contact for tutors, providing proactive communication and supportManage active tutoring engagements to ensure smooth scheduling and service deliveryActively support new tutor acquisition to meet regional and subject demandMaintain accurate records in CRM and internal systemsResolve scheduling issues and service concerns with professionalism and empathyMonitor performance metrics related to placements, satisfaction, retention, and tutor supplyContribute to a positive and collaborative team cultureWho Thrives HereYou're naturally a people person. You bring knowledge and effortless connection to every conversation. You ask good questions, listen well, and know how to utilize strong deductive reason skills! A background in education is a plus, but a passion for helping learners is what really matters. You are:Self-motivated and comfortable working independently in a remote settingHighly organized with strong attention to detailCalm, professional, and empathetic when handling challengesAble to manage multiple priorities, tight deadlines, and changing needsAdaptable and flexible in a fast-paced service environmentMotivated by goals and outcomes with a sales and recruitment mindsetA collaborative team player who values communication and improvementWork EnvironmentThis remote role requires regular use of a computer and phone for extended periods. The position operates in a multi-monitor workstation environment (typically three monitors) and involves frequent switching between systems, screens, and applications to manage client, tutor, and scheduling information in real time. Team members must be comfortable working in a high-volume, multi-screen setting that requires sustained focus, multitasking, and the ability to quickly interpret and act on information from multiple sources while engaging with clients and tutors.BenefitsHealth, dental & vision insurance with a $125/mo company contributionCompany-sponsored life insurance17 days PTO to start, growing to 22 days + 6 paid HolidaysCompensation$45,000–$65,000 annually OTE. This is a full-time hourly position with monthly performance-based compensation tied to measurable production outcomes. Total earnings may vary based on individual performance and seasonal demand.Schedule100% remote! This department operates from 6 AM - 7 PM PST Monday through Friday with rotating Saturday shifts. We're primarily hiring with the range of 9AM–7 PM PST shift, with a one hour lunch break. Overtime hours of 5-8 weekly typically required during the peak seasons (Mid-Aug through Mid-Oct and Mid-Jan through Mid-March) and will be compensated per your state's requirements.#Remote #Recruitment #Recruiting #gradepotential #WorkFromHome #Education #RemoteWork #FullTime $45,000.00 - $65,000.00 Annually