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Remote Customer Experience Jobs in Whitby, ON (NOW HIRING)

Funded.club

Customer Success Manager

Toronto, ON · Remote

Experience supporting SMB customers at scale, with some exposure to enterprise accounts ... Full remote work opportunity - we are a virtual business * Flexible hours - performance measured by ...

Generac

Customer Support Specialist

Toronto, ON · On-site +1

CA$23.07/hr

... experience to our Smart Owners, during your first 8 weeks of paid Training involves remote in-class ... Strong customer service experience is a must - whether your experience is in food service ...

Lone Wolf Technologies

Customer Success Manager

Toronto, ON · On-site +1

CA$75K - CA$85K/yr

Our Customer Success Managers are expected to take accountability for the customer experience, lead with insight, maintain strong operational discipline, and ensure customers and internal teams have ...

Teranet

Customer Enablement Specialist

Toronto, ON · Remote

Manage client onboarding processes, including both on-site and remote product consultation, as well ... Experience planning and conducting client training and onboarding sessions both in live training ...

hive.co

Manager, Customer Success

Toronto, ON · Remote

CA$100K - CA$146K/yr

Experience working cross-functionally with Product, Sales, and Operations teams to deliver unified ... Work fully remote in Canada: where you're most productive whether that be from your house, or ...

Engine Digital

Experience Designer (Senior)

Toronto, ON · Remote

CA$85K - CA$125K/yr

Lead user, customer, competitive, and market research, synthesizing insights that uncover ... This is a remote position with a preference for candidates in Toronto. Candidates should be ...

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Remote Customer Experience information

What is a remote customer experience?

A Remote Customer Experience job involves assisting customers virtually through phone, email, chat, or social media to resolve inquiries, provide support, and enhance their overall experience with a company. These roles focus on communication, problem-solving, and ensuring customer satisfaction from a remote location. Responsibilities may include troubleshooting issues, processing orders, handling complaints, and gathering customer feedback. Strong interpersonal skills, patience, and a customer-first mindset are essential for success in this role.

What does a typical day look like for someone in a remote customer experience role?

A typical day in a Remote Customer Experience position involves handling customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in your company’s CRM system. You’ll often collaborate with other team members or departments to resolve more complex problems or escalate tickets as needed. Remote roles usually require frequent virtual check-ins with your team and participation in ongoing training to stay updated on products and processes. Balancing responsiveness, multitasking, and independent problem-solving is key to success, as most of your work will be self-directed while ensuring customers receive timely and effective support.

What are the key skills and qualifications needed to thrive in the remote customer experience position, and why are they important?

Excelling in Remote Customer Experience requires strong communication abilities, problem-solving skills, and a customer-centric mindset, often combined with a high school diploma or equivalent. Familiarity with CRM platforms like Zendesk, Salesforce, or Freshdesk, and proficiency in digital communication tools are commonly expected. Notable soft skills include patience, empathy, adaptability, and efficient time management. These skills are vital because they enable representatives to deliver exceptional service, resolve issues promptly, and maintain customer loyalty in a virtual environment.

What are the most commonly searched types of Customer Experience jobs in Whitby, ON?

The most popular types of Customer Experience jobs in Whitby, ON are:

What are popular job titles related to Remote Customer Experience jobs in Whitby, ON?

For Remote Customer Experience jobs in Whitby, ON, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience jobs in Whitby, ON look for?

The top searched job categories for Remote Customer Experience jobs in Whitby, ON are:

What cities near Whitby, ON are hiring for Remote Customer Experience jobs?

Cities near Whitby, ON with the most Remote Customer Experience job openings:

Remote Customer Experience jobs near you
Infographic showing various Remote Customer Experience job openings in Whitby, ON as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Experience Specialist - (French Bilingual, Canada)

Quince

Toronto, ON • Remote

CA$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 hours ago

Job description

THE ROLE
Bilingual Customer Experience Specialist - Retention Specialist

Be the human heartbeat behind Quince. You'll connect with customers across chat, email, phone, and social channels - delivering thoughtful service, timeless quality, and trust in every interaction.

Responsibilities

  • Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
  • Resolve issues with empathy, turning challenges into positive experiences.
  • Navigate tools efficiently while keeping the human touch.
  • Share insights and recurring patterns to help improve the experience.
  • Become a product expert to guide customers authentically.

What Success Looks Like

  • CSAT 4.8/5
  • First-Contact Resolution 80%
  • QA Score 95%
  • Meets SLAs (chat 60s, email 4h, phone ASA 60s)
  • Contributes at least one actionable improvement per month

What You Bring

  • Digital Intelligence: Comfortable adopting new tools to enhance service.
  • Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
  • Ownership: Takes full responsibility for outcomes and anticipates customer needs.
  • Adaptability: Thrives amid change while maintaining calm and consistency.

Growth Opportunities

  • Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
  • Leadership Tracks: Senior Associate Team Lead CX Manager
  • Enablement Tracks: Quality & Training or Workforce Management

Why You'll Love Working Here

  • Impactful work shaping customer loyalty
  • Culture of ownership and autonomy
  • Continuous growth in a fast-paced, luxury-brand environment
  • Beautiful products, transparent pricing, and happy customers

Compensation & Benefits

  • $26 CAD per hour with tenure based increases
  • Up to $1,300 CAD month performance bonus
  • 3-week paid training and onboarding
  • Set schedule with guaranteed hours
  • Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.
  • Referral bonuses of up to $1,000. 
Qualifications
 
Required:
  • High School diploma or GED
  • Bilingual in French and English
  • Minimum 2 years of customer service experience
  • Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
  • Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload) 

Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required. 

Apply