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Remote Customer Experience Jobs in Whitby, ON (NOW HIRING)

Aggreko

Customer Engagement Lead

Toronto, ON · On-site +1

CA$90K - CA$108K/yr

... remote communities who rely on us for decades. What you'll do as Service Team Leader * responsible for strengthening customer relationships by improving the end-to-end customer experience through ...

Globe Life Insurance

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Entry Level Customer Sales Representative (100% Remote)

Toronto, ON · Remote

CA$60K - CA$80K/yr

This opportunity is designed for people who want to build real-world experience in customer ... Remote work -- perform your role from your home workspace * Flexible scheduling -- organize your ...

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Remote Customer Experience information

What are the key skills and qualifications needed to thrive in the remote customer experience position, and why are they important?

Excelling in Remote Customer Experience requires strong communication abilities, problem-solving skills, and a customer-centric mindset, often combined with a high school diploma or equivalent. Familiarity with CRM platforms like Zendesk, Salesforce, or Freshdesk, and proficiency in digital communication tools are commonly expected. Notable soft skills include patience, empathy, adaptability, and efficient time management. These skills are vital because they enable representatives to deliver exceptional service, resolve issues promptly, and maintain customer loyalty in a virtual environment.

What does a typical day look like for someone in a remote customer experience role?

A typical day in a Remote Customer Experience position involves handling customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in your company’s CRM system. You’ll often collaborate with other team members or departments to resolve more complex problems or escalate tickets as needed. Remote roles usually require frequent virtual check-ins with your team and participation in ongoing training to stay updated on products and processes. Balancing responsiveness, multitasking, and independent problem-solving is key to success, as most of your work will be self-directed while ensuring customers receive timely and effective support.

What is a remote customer experience?

A Remote Customer Experience job involves assisting customers virtually through phone, email, chat, or social media to resolve inquiries, provide support, and enhance their overall experience with a company. These roles focus on communication, problem-solving, and ensuring customer satisfaction from a remote location. Responsibilities may include troubleshooting issues, processing orders, handling complaints, and gathering customer feedback. Strong interpersonal skills, patience, and a customer-first mindset are essential for success in this role.

What are the most commonly searched types of Customer Experience jobs in Whitby, ON? The most popular types of Customer Experience jobs in Whitby, ON are:
What are popular job titles related to Remote Customer Experience jobs in Whitby, ON? For Remote Customer Experience jobs in Whitby, ON, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience jobs in Whitby, ON look for? The top searched job categories for Remote Customer Experience jobs in Whitby, ON are:
What cities near Whitby, ON are hiring for Remote Customer Experience jobs? Cities near Whitby, ON with the most Remote Customer Experience job openings:
Remote Customer Experience jobs near you
Infographic showing various Remote Customer Experience job openings in Whitby, ON as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Technical Program Manager, Customer Experience (100% Remote)

NearSource

Toronto, ON • Remote

Full-time

Posted 27 days ago

Job description

Job Title: Technical Program Manager, Customer Experience
Job Location: 100% Remote, Canada
Job Type: T4 Contract
Experience: 8+ Years
Rate: CAD 60 - 70 per hour

Role Summary:
NearSource Technologies is seeking an experienced Technical Program Manager, Customer & Account Experience to lead complex, cross-functional technology initiatives that enhance customer and account experiences. This role partners closely with Product Management, Engineering, Architecture, Design, and Business Operations to deliver strategic programs from planning through execution while ensuring alignment with business objectives. The ideal candidate is a collaborative leader with a strong technical program management background, capable of driving execution across multiple teams, influencing stakeholders, and delivering high-impact initiatives in a fast-paced technology environment.

Key Responsibilities

  • Lead the end-to-end delivery of complex technical programs across multiple cross-functional teams.
  • Drive customer experience and account experience initiatives from strategy through execution.
  • Partner with Product Management, Engineering, Architecture, Design, and Business Operations to define priorities, roadmaps, and execution plans.
  • Develop and manage program roadmaps, timelines, dependencies, risks, and mitigation strategies.
  • Establish program governance, facilitate executive reporting, and support strategic decision-making.
  • Monitor program health using key performance indicators and communicate progress to senior leadership.
  • Identify delivery risks and proactively resolve cross-functional issues to maintain program momentum.
  • Ensure successful delivery while balancing scope, quality, timelines, and business objectives.
  • Drive continuous process improvements and operational excellence across program delivery.

Must-Have Skills

  • 8+ years of Technical Program Management experience delivering complex software or technology programs.
  • Proven experience leading cross-functional initiatives involving Product, Engineering, and Architecture teams.
  • Strong understanding of Agile methodologies and the Software Development Lifecycle (SDLC).
  • Experience leading customer-facing or account management platform initiatives.
  • Excellent stakeholder management and executive communication skills.
  • Strong analytical, organizational, and problem-solving capabilities.
  • Demonstrated ability to manage multiple concurrent programs with competing priorities.
  • Experience working within SaaS, cloud, or enterprise software environments.

Nice-to-Have Skills

  • Familiarity with customer lifecycle, CRM, customer success, or account management platforms.
  • Experience using Jira, Confluence, Aha!, Smartsheet, or similar program management tools.
  • Experience driving large-scale business transformation or operational excellence initiatives.

Certifications

  • PMP certification is an asset.
  • PgMP certification is an asset.
  • Certified Scrum Master (CSM) or equivalent Agile certification is an asset.

Apply now, or share your resume with salary expectations at careers@nearsource.ca.
Thank you for considering a career with us! Once you submit your application, our Talent Acquisition team will review your resume thoroughly. If there is a strong match, we'll reach out to discuss your experience, role details, benefits, compensation, and next steps. While we strive for transparency, we may not be able to respond to every applicant due to high application volume, but we genuinely appreciate your time and interest.
About NearSource Technologies
NearSource Technologies is a trusted partner for future-ready software consulting, enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and deploy impactful technology for some of the world's most admired brands, working directly on long-term client initiatives.

Equal Opportunity Employer
NearSource Technologies is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or background. Innovation thrives when everyone feels empowered to contribute.