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Remote Customer Experience Jobs in Rochester, NH

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How much do remote customer experience jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote customer experience in Rochester, NH is $18.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Customer Experience position, and why are they important?

Excelling in Remote Customer Experience requires strong communication abilities, problem-solving skills, and a customer-centric mindset, often combined with a high school diploma or equivalent. Familiarity with CRM platforms like Zendesk, Salesforce, or Freshdesk, and proficiency in digital communication tools are commonly expected. Notable soft skills include patience, empathy, adaptability, and efficient time management. These skills are vital because they enable representatives to deliver exceptional service, resolve issues promptly, and maintain customer loyalty in a virtual environment.

What does a typical day look like for someone in a Remote Customer Experience role?

A typical day in a Remote Customer Experience position involves handling customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in your company’s CRM system. You’ll often collaborate with other team members or departments to resolve more complex problems or escalate tickets as needed. Remote roles usually require frequent virtual check-ins with your team and participation in ongoing training to stay updated on products and processes. Balancing responsiveness, multitasking, and independent problem-solving is key to success, as most of your work will be self-directed while ensuring customers receive timely and effective support.

What is a Remote Customer Experience job?

A Remote Customer Experience job involves assisting customers virtually through phone, email, chat, or social media to resolve inquiries, provide support, and enhance their overall experience with a company. These roles focus on communication, problem-solving, and ensuring customer satisfaction from a remote location. Responsibilities may include troubleshooting issues, processing orders, handling complaints, and gathering customer feedback. Strong interpersonal skills, patience, and a customer-first mindset are essential for success in this role.

What are popular job titles related to Remote Customer Experience jobs in Rochester, NH? For Remote Customer Experience jobs in Rochester, NH, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience jobs in Rochester, NH look for? The top searched job categories for Remote Customer Experience jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Remote Customer Experience jobs? Cities near Rochester, NH with the most Remote Customer Experience job openings:
Remote Customer Experience jobs near you

Network Engineer

Synergetics Installation Worldwide, Inc

Portsmouth, NH • Remote

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 2 days ago

Job description

We're growing fast, and Synovate is our next-generation Manufacturing Execution System. We need a Product Manager to help shape both the product and where the company goes from here. This isn't a maintenance role. You'll own real decisions, talk to customers regularly, and have a hand in defining how modern manufacturing operates.

If you like ambiguity, want real ownership, and care about building something useful, keep reading.

Why join us

A growing product with strong market demand

Real ownership over decisions that shape the product and customer experience

Work that sits between software and the physical world: manufacturing, operations, and data

A small, collaborative team that moves quickly

Equity upside as we scale

Overview

We are seeking a Network Engineer to deploy and support network infrastructure for our manufacturing execution system (MES) platform, Synovate. This is a hands-on deployment role—you will travel to client manufacturing facilities to install, configure, and troubleshoot network infrastructure including routers, VPNs, Wi-Fi, and IoT device connectivity. You will work alongside our senior network engineering team, providing critical backup for client implementations while building expertise in industrial network environments. When not deploying, you will contribute to infrastructure automation and internal tooling efforts.

Responsibilities

Client Deployment & Field Support

  • Deploy network infrastructure at client manufacturing sites including routers, switches, WiFi access points, and VPN configurations
  • Configure and troubleshoot WireGuard VPNs and Mikrotik industrial routers for secure client connectivity
  • Conduct customer site surveys and address connectivity challenges in customer factory environments (interference, device placement, network reliability)
  • Troubleshoot IoT device connectivity and ensure reliable communication between edge devices and the platform
  • Serve as backup for the senior network engineer during deployments and escalations
    • Network Operations & Maintenance
  • Monitor and maintain network health across deployed client sites
  • Manage device inventory, firmware updates, and configuration changes
  • Automate Mikrotik network changes where feasible
  • Respond to network incidents and connectivity issues, performing remote diagnostics and onsite remediation when needed
  • Document network configurations, deployment procedures, and troubleshooting runbooks
    • Infrastructure & Automation (Secondary)
  • Contribute to Pythonbased automation tools for network configuration and monitoring
  • Support cloud infrastructure operations in Azure (VMs, networking, identity management)
  • Assist with CI/CD pipelines and infrastructureascode initiatives as the platform matures
    • Required Qualifications
  • Network Engineering: 3+ years handson experience with routers, switches, firewalls, VLANs, and VPN technologies
  • Wireless Networking: Experience deploying and troubleshooting WiFi networks, including site surveys and interference mitigation

    • Benefits: Medical, Dental, Life & ADD, STD, LTD. 401K match. Unlimited PTO.

    Our Commitment:

    Synergetics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We participate in the E-Verify program following offer acceptance. How to Apply: If you are an experienced consultant or have a consulting-type background, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience.

    Synergetics Installations Worldwide is an owner-led management consulting firm and one of the most respected names in implementation consulting. Since 1975, we have completed over 1,800 client engagements, generating more than $9 billion in total EBITDA improvements for a diverse portfolio that includes Fortune 500 companies, Private Equity-backed businesses, and small-to-mid-size enterprises.

Apply