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Remote Customer Experience Jobs in Racine, WI (NOW HIRING)

Customer Service Specialist

Milwaukee, WI · On-site +1

$16.75 - $22.25/hr

Remote, Hybrid, or In Office Location for In Office or Hybrid: Cedar Rapids, IA, Madison, WI, or ... Qiclink experience * Previous call center experience preferred * Excellent verbal and written ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... No prior experience needed; we offer full training. * Self-Motivated : Must be highly driven and ...

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... No prior experience needed; we offer full training. * Self-Motivated : Must be highly driven and ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... No prior experience needed; we offer full training. * Self-Motivated : Must be highly driven and ...

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How much do remote customer experience jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote customer experience in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Customer Experience position, and why are they important?

Excelling in Remote Customer Experience requires strong communication abilities, problem-solving skills, and a customer-centric mindset, often combined with a high school diploma or equivalent. Familiarity with CRM platforms like Zendesk, Salesforce, or Freshdesk, and proficiency in digital communication tools are commonly expected. Notable soft skills include patience, empathy, adaptability, and efficient time management. These skills are vital because they enable representatives to deliver exceptional service, resolve issues promptly, and maintain customer loyalty in a virtual environment.

What does a typical day look like for someone in a Remote Customer Experience role?

A typical day in a Remote Customer Experience position involves handling customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in your company’s CRM system. You’ll often collaborate with other team members or departments to resolve more complex problems or escalate tickets as needed. Remote roles usually require frequent virtual check-ins with your team and participation in ongoing training to stay updated on products and processes. Balancing responsiveness, multitasking, and independent problem-solving is key to success, as most of your work will be self-directed while ensuring customers receive timely and effective support.

What is a Remote Customer Experience job?

A Remote Customer Experience job involves assisting customers virtually through phone, email, chat, or social media to resolve inquiries, provide support, and enhance their overall experience with a company. These roles focus on communication, problem-solving, and ensuring customer satisfaction from a remote location. Responsibilities may include troubleshooting issues, processing orders, handling complaints, and gathering customer feedback. Strong interpersonal skills, patience, and a customer-first mindset are essential for success in this role.

What are the most commonly searched types of Customer Experience jobs in Racine, WI? The most popular types of Customer Experience jobs in Racine, WI are:
What job categories do people searching Remote Customer Experience jobs in Racine, WI look for? The top searched job categories for Remote Customer Experience jobs in Racine, WI are:
What cities near Racine, WI are hiring for Remote Customer Experience jobs? Cities near Racine, WI with the most Remote Customer Experience job openings:
Customer Service Specialist

Customer Service Specialist

Auxiant

Milwaukee, WI • On-site, Remote

$16.75 - $22.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago


Job description

Description


Work Arrangement: Remote, Hybrid, or In Office


Location for In Office or Hybrid: Cedar Rapids, IA, Madison, WI, or Milwaukee, WI


Auxiant's Mission Statement and Core Values

Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

Core Values: Independent Solutions. REAL Results

Respect Empowerment Agility Leadership

Be part of a growing and prospering company as a Customer Service Specialist. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.

Job Summary:

  • Handle incoming and outgoing phone calls from providers and members.
  • Handle incoming live chats via the website from providers and members.
  • Respond to emails via Auxiant secure email from providers.

Essential Functions:

  • Answer provider phone, live chat, and secure email questions regarding claim status and benefits
  • Assist with enrollee phone and live chat questions regarding claim status and benefits

Nonessential Functions:

  • Other duties as assigned or appropriate

Education/Qualifications:

  • Excellent phone skills/etiquette
  • Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
  • Qiclink experience
  • Previous call center experience preferred
  • Excellent verbal and written communication skills
  • Proven experience in a professional office environment
  • Proven customer service experience required
  • Medical insurance background preferred
  • High school diploma or equivalent and 1-2 years related experience.

*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more