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Remote Customer Experience Manager Jobs in Raleigh, NC

USM

AEM Architect - REMOTE - GC, USC

Raleigh, NC · Remote

$196K/yr

We are a project-driven firm that reliably meets the IT needs of our State and Government customers ... Expertise with Adobe Experience Manager (AEM, AEM Assets) * Expertise architecting/operating AEM ...

DomainTools

Customer Success Manager

Raleigh, NC · Remote

$150K/yr

You will use your extensive experience and consultative selling skills to communicate our solutions ... The Customer Success Manager role includes but is not limited to the following responsibilities:

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · On-site +1

Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and Support teams to drive customer outcomes and ensure a consistent customer experience. * Serve as the ...

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · On-site +1

Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and Support teams to drive customer outcomes and ensure a consistent customer experience. * Serve as the ...

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · Remote

Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and Support teams to drive customer outcomes and ensure a consistent customer experience. * Serve as the ...

3E

Director, Customer Implementations

Raleigh, NC · Remote

$150K - $165K/yr

This position supports remote work in EST, and candidates should be based near one of our U.S. East ... Partner with Customer Experience, Sales, Account Management, Customer Success, Product, Support ...

Nebulon Dynamics Limited

Product Manager

Raleigh, NC · On-site +1

This fully remote position is open to candidates residing in the United States. Key ... Customer Experience Enhancement: * Analyze customer feedback to continually improve the platform ...

Canals

Customer Success Manager

Raleigh, NC · Remote

Experience working in an early-stage startup and building playbooks, processes, or systems from ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Syntax

Senior Customer Success Manager

Morrisville, NC · On-site +1

About the Role We are seeking a highly experienced and proactive Sr. SAP Customer Success Manager to join our team. In this role, the individual will serve as a trusted advisor and strategic partner ...

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All JobsCustomer Experience JobsRemote Customer Experience Manager JobsRemote Customer Experience Manager Jobs in Raleigh, NC

Remote Customer Experience Manager information

See Raleigh, NC salary details

$23.8K

$56.4K

$98.2K

How much do remote customer experience manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote customer experience manager in Raleigh, NC is $56,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $68,000.00 per year, depending on experience, location, and employer.

What does a remote customer experience manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

How does a remote customer experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What are the key skills and qualifications needed to thrive as a remote customer experience manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are popular job titles related to Remote Customer Experience Manager jobs in Raleigh, NC?

For Remote Customer Experience Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience Manager jobs in Raleigh, NC look for?

The top searched job categories for Remote Customer Experience Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Customer Experience Manager jobs?

Cities near Raleigh, NC with the most Remote Customer Experience Manager job openings:

Remote Customer Experience Manager jobs near you
Infographic showing various Remote Customer Experience Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $56,379 per year, or $27.1 per hour.

AEM Architect - REMOTE - GC, USC

USM

Raleigh, NC • Remote

$196K/yr

Contractor

Re-posted 23 days ago

Job description

Company Description

USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore delivery centers in India. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers.

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services.

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services ,e-commerce, Social , Mobile, Cloud, Analytics (SMAC) and DevOps.

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area - Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.

Job Description

Need only GC, USC only

Job Title: AEM Architect - REMOTE

Location: Raleigh, NC

Duration: 12+ Months Contract

Job Description:

  • Expertise with Adobe Experience Manager (AEM, AEM Assets)
  • Expertise architecting/operating AEM solutions builds, deployments, migrations.
  • Expertise architecting/operating AEM solutions in VPC Hosting environments

QUALIFICATIONS

  • Expertise with Adobe Experience Manager (AEM, AEM Assets)
  • Expertise architecting/operating AEM solutions builds, deployments, migrations.
  • Expertise architecting/operating AEM solutions in VPC Hosting environments
  • Substantial experience delivering and supporting solution within the digital marketing or Multi-Channel Marketing processes
  • Demonstrated experience of successfully managing vendors and IT BPO outsourcing
  • Demonstrated success in Managing IT services and projects to meet the needs of business within agreed SLAs, time and budget
  • Demonstrated up to date knowledge of service operations policies, processes, procedures for service delivery, and reporting procedures. In particular the applications and continuous improvement of ITIL processes
  • Demonstrates an understanding of service definition and process improvement methodologies
  • Is familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information services in VPC environment
  • Excellent communication and presentation skills with the capability to listen and influence stakeholders at all Levels
  • Has the ability to make appropriate technical decisions, initiating action to resolve operational issues
  • Staff development experience
  • Working knowledge of software development tools and methodologies
  • Excellent communication skills with an ability to right level conversations
  • Demonstrated ability to adapt to new technologies and learn quickly
  • Work with global teams supporting global AEM solutions

Skills Needed: (Mention in Years)

Total IT -

Total US -

Thank You,

Lakshmi.

(Sr. IT Technical Recruiter)

Additional Information

If you are interested please share your resume to tlakshmis@usmsystems(dot)com or you can call me directly on 703-953-1861.

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