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Remote Customer Experience Manager Jobs in Raleigh, NC

Nexora Talent

Remote- Customer Experience Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service ... In this role, you will assist with coordinating client requests, managing service details, and ...

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

... and positive experience from order to installation and beyond. Whether answering questions ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Liveops

Remote Customer Service Agent

Durham, NC · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Apex, NC · Remote

$11.75 - $15.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Chapel Hill, NC · Remote

$13.25 - $17.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Raleigh, NC · Remote

$15 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Cary, NC · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Wake Forest, NC · Remote

$13.25 - $17.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

... time management in a home office setting. * Customer service experience: Minimum 1 year in a ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

... time management in a home office setting. * Customer service experience: Minimum 1 year in a ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...

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All JobsCustomer Experience JobsRemote Customer Experience Manager JobsRemote Customer Experience Manager Jobs in Raleigh, NC

Remote Customer Experience Manager information

See Raleigh, NC salary details

$23.8K

$56.4K

$98.2K

How much do remote customer experience manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for remote customer experience manager in Raleigh, NC is $56,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $68,000.00 per year, depending on experience, location, and employer.

How does a Remote Customer Experience Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What does a Remote Customer Experience Manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Customer Experience Manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.
What are popular job titles related to Remote Customer Experience Manager jobs in Raleigh, NC? For Remote Customer Experience Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Manager jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Experience Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Experience Manager jobs? Cities near Raleigh, NC with the most Remote Customer Experience Manager job openings:
Remote Customer Experience Manager jobs near you
Infographic showing various Remote Customer Experience Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 2% In-person, and 98% Remote job distribution, with an average salary of $56,379 per year, or $27.1 per hour.

Remote- Customer Experience Service

Nexora Talent

Raleigh, NC • Remote

$15.50 - $21.25/hr

Part-time

Re-posted 10 days ago

Job description

Customer Experience Service (Remote)

We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client requests, managing service details, and ensuring a smooth and positive experience from initial inquiry through completion.

You will work with clients who are organizing personal plans and scheduled experiences, helping them stay informed, prepared, and confident every step of the way. This position requires strong communication skills, organization, and a commitment to delivering high-quality service.

Key Responsibilities
• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Benefits
• Remote position with flexible scheduling options.
• Structured onboarding and training provided.
• Supportive team environment with ongoing guidance.
• Opportunities for growth based on performance.

Qualifications
• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• High level of organization and attention to detail.
• Ability to multitask and manage time effectively.
• Comfortable using online tools and communication platforms.
• Interest in coordination, planning, or client support services.

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