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Remote Customer Experience Manager Jobs in Maple Ridge, BC

Targeted Talent

Customer Success Manager

Richmond, BC · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...

Targeted Talent

Customer Success Manager

Vancouver, BC · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...

Targeted Talent

Customer Success Manager

Burnaby, BC · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...

Targeted Talent

Customer Success Manager

Langley, BC · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...

Targeted Talent

Customer Success Manager

Langley, BC · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...

Niricson

Technical Customer Success Manager

Vancouver, BC · Remote

CA$95K - CA$120K/yr

Remote within Canada (Occasional Travel Required) About us At Niricson, we're transforming the way ... If you have a background in civil engineering or physics, experience with technical projects, and a ...

Binary Stream

Customer Support Manager

Burnaby, BC · Remote

CA$95K - CA$115K/yr

Binary Stream is an award-winning ISV and SaaS company with over 25 years of experience delivering ... Understanding of networking fundamentals and remote access technologies (e.g., TCP/IP, Remote ...

Binary Stream

Customer Support Manager

Burnaby, BC · Remote

Experience supporting ERP software add-in solutions, ideally within the Microsoft Dynamics ... Understanding of networking fundamentals and remote access technologies (e.g., TCP/IP, Remote ...

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative (100% Remote)

Vancouver, BC · Remote

CA$60K - CA$80K/yr

... world experience in customer communication, sales, and relationship management while working f ... Remote work -- perform your role from your home workspace * Flexible scheduling -- organize your ...

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All JobsCustomer Experience JobsRemote Customer Experience Manager JobsRemote Customer Experience Manager Jobs in Maple Ridge, BC

Remote Customer Experience Manager information

How does a remote customer experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What does a remote customer experience manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a remote customer experience manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.
What are popular job titles related to Remote Customer Experience Manager jobs in Maple Ridge, BC? For Remote Customer Experience Manager jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Manager jobs in Maple Ridge, BC look for? The top searched job categories for Remote Customer Experience Manager jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Customer Experience Manager jobs? Cities near Maple Ridge, BC with the most Remote Customer Experience Manager job openings:
Remote Customer Experience Manager jobs near you
Infographic showing various Remote Customer Experience Manager job openings in Maple Ridge, BC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Customer Success Manager

Targeted Talent

New Westminster, BC • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

What you'll do

  • Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
  • Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
  • Advise customers on solution features, configuration options, and system processes and procedures
  • Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications
  • Manage changes to requested solutions, including following the documented change request process for scope and billing management
  • Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
  • Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
  • Provide proactive outreach at all stages of the customer lifecycle
  • Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
  • Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
  • Participate in customer support standby rotations when the regular support team is unavailable
  • Assist, if requested, in the sales process, providing technical sales support
  • Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions

Skills you'll need

  • Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
  • One or more years of experience managing software implementation projects
  • Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
  • Excellent communication and presentation skills
  • Must be personable and enjoy working with people in an entirely customer-facing role
  • Knowledge of project management/delivery methods and tools
  • Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
  • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
  • Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
  • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
  • Working knowledge of Scrum and other Agile methodologies
  • Bonus: previous experience with programming, or ability to write simple database queries and scripts
  • Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
  • Experience in the Workforce Management domain preferred
  • Experience with Salesforce (or other CRM) desired
  • Ability to travel (job requires up to 30% travel)
  • Comfortable working as needed in a remote environment with video-conferencing tools

What you'll get

  • Competitive wages
  • ESPO (employee stock option program)
  • Medical/dental vision coverage
  • 401(k)
  • Flexible PTO and 10 paid holidays per year
  • Career advancement opportunities
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About Targeted Talent

Sourced by ZipRecruiter

Your single source for HR professional services, we offer job seekers specialized employment services, spanning contract, permanent positions, and project solutions for highly specialized and managerial level talent needs. Our team of specialized recruiters and consultants abilities extend far beyond resume or career counseling. With hundreds of collaborators strategically located throughout the country, our organization possess the local market knowledge and industry relationships that make successful geography-specific reach possible.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Vancouver, BC, CA

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