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Remote Customer Experience Manager Jobs in Maple Ridge, BC

Intiveo

Customer Success Manager (Remote)

Vancouver, BC · Remote

CA$100K - CA$120K/yr

Manager of Customer Experience Intiveo is growing and we're looking for a Customer Success Manager to own and scale our retention and expansion program. We have a strong foundation: an established ...

EventMobi

Account Manager - Canada Remote

Vancouver, BC · Remote

CA$105K/yr

Working closely with the Event Success team ("Customer Success"), you will be responsible for ... Prior outbound or prospecting experience is a plus! * A track record of achieving and/or exceeding ...

Targeted Talent

Customer Success Manager

Richmond, BC · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...

Targeted Talent

Customer Success Manager

Coquitlam, BC · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...

Targeted Talent

Customer Success Manager

Surrey, BC · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...

Targeted Talent

Customer Success Manager

Surrey, BC · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...

Targeted Talent

Customer Success Manager

White Rock, BC · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...

Targeted Talent

Customer Success Manager

Coquitlam, BC · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...

Targeted Talent

Customer Success Manager

Vancouver, BC · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...

Targeted Talent

Customer Success Manager

Burnaby, BC · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30% travel) * Comfortable working as needed in a remote environment with video-conferencing tools What you'll ...

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Showing results 21-40

All JobsCustomer Experience JobsRemote Customer Experience Manager JobsRemote Customer Experience Manager Jobs in Maple Ridge, BC

Remote Customer Experience Manager information

How does a remote customer experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What does a remote customer experience manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a remote customer experience manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.
What are popular job titles related to Remote Customer Experience Manager jobs in Maple Ridge, BC? For Remote Customer Experience Manager jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Manager jobs in Maple Ridge, BC look for? The top searched job categories for Remote Customer Experience Manager jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Customer Experience Manager jobs? Cities near Maple Ridge, BC with the most Remote Customer Experience Manager job openings:
Remote Customer Experience Manager jobs near you
Infographic showing various Remote Customer Experience Manager job openings in Maple Ridge, BC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Customer Experience Representative - Contact Centre

Ainsworth

Surrey, BC • On-site, Remote

Full-time

Medical, Dental, PTO

Re-posted 23 days ago

Job description

If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity and rewards innovation,with competitive pay and great employee programs, join the Ainsworth team today!

We are excited that you stopped and are reading our job description and hope you will apply.
At Ainsworth, our customers are our top priority. As Customer Experience Representatives (CER's) you will believe in high-quality customer experiences. Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve our Ainsworth clients requests. We are looking for candidates who enjoy a challenging workday and who love helping customers.
Are you someone who cares about people? Do you like to problem solve and come up with effective solutions for clients? How about building new skills and taking on a challenge? If so, we would love to hear from you.
Responsibilities
  • Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites.
  • Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information.
  • Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms.
  • Create and complete work order requests on all incoming calls and email requests.
  • Manage Work Order requests, close outs from client platforms to ensure SLA requirements are met.
  • Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
  • The CER is to monitor the SLA commitments on all work orders and if the SLA is at risk or will not be achieved, they will raise the issue with the appropriate department.
  • Adhere to the Company's Quality System operating procedures.
  • Perform other duties as assigned by Management.
Qualifications
  • 1-3 years of previous experience in a customer service/support role
  • College/university graduate or equivalent work experience
  • Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
  • Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Experience working in HVAC/Building Automation industry or a related field is an asset.
  • Must be available to attend and successfully complete a two (2) week full-time paid training program.
  • Language - English / French is an asset
Availability:
Available to work morning, afternoon, and rotational weekend shifts (Saturday).
Why work at Ainsworth (a GDI company)?
Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
Flexibility: Hybrid working models, where applicable
Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
While we appreciate all the applications we receive, we advise that only candidates under consideration will be contacted.
Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us.... Make a difference.
Employment Type: Hourly Non-Union, Full-Time

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