ZipRecruiter

Log In

2

Remote Customer Experience Intern Jobs (NOW HIRING)

PTP

Customer Experience Analyst - REMOTE

Austin, TX · Remote

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

Cribl

Customer Experience Ops Intern

San Francisco, CA · On-site +1

$32/hr

With a global workforce, we're remote-first and grounded in a simple idea: software is a people ... Why You'll Love This Role Our Customer Experience (CX) Operations team manages post-sales programs ...

Travel by Tilly

Remote Customer Service

Franklin Park, IL · Remote

$16 - $21.75/hr

Remote Customer Service Rep Were looking for a creative and detail-oriented remote customer service ... Prior experience in travel planning, hospitality, or customer service is helpful but not required.

Essence Journey

Remote Customer Support Associate

Encino, CA · Remote

$18.25 - $25.25/hr

Previous experience in customer service, administration, or support is a plus but not required Benefits: * Flexible remote work schedule * Professional development opportunities and access to ...

next page

Showing results 1-20

People also search for

All JobsRemote Customer Experience Intern Jobs

Remote Customer Experience Intern information

What is the difference between Remote Customer Experience Intern vs Remote Customer Support Representative?

AspectRemote Customer Experience InternRemote Customer Support Representative
Required CredentialsTypically pursuing or recent graduate in related fieldHigh school diploma or equivalent, some roles prefer experience
Work EnvironmentInternship setting, often part-time, learning-focusedFull-time or part-time customer support roles, operational
Employer & Industry UsageCompanies seeking entry-level talent to support customer experienceBusinesses providing ongoing customer service and support
Comparison Search IntentUnderstanding internship opportunities in customer experienceSeeking customer support roles or job details

The Remote Customer Experience Intern role is typically an entry-level internship focused on learning and supporting customer experience initiatives, often for students or recent graduates. In contrast, the Remote Customer Support Representative is a more operational role involving direct customer interactions. Both roles are common in customer-centric industries, but they differ mainly in experience level and job responsibilities.

More about Remote Customer Experience Intern jobs
What cities are hiring for Remote Customer Experience Intern jobs? Cities with the most Remote Customer Experience Intern job openings:
What are the most commonly searched types of Remote Customer Experience jobs? The most popular types of Remote Customer Experience jobs are:
What states have the most Remote Customer Experience Intern jobs? States with the most job openings for Remote Customer Experience Intern jobs include:
What job categories do people searching Remote Customer Experience Intern jobs look for? The top searched job categories for Remote Customer Experience Intern jobs are:
Remote Customer Experience Intern jobs near you
Infographic showing various Remote Customer Experience Intern job openings in the United States as of May 2026, with employment types broken down into 2% Full Time, 96% Part Time, and 2% Temporary. Highlights an 50% Physical, and 50% Hybrid job distribution.
Customer Experience Analyst - REMOTE

Customer Experience Analyst - REMOTE

PTP

Austin, TX • Remote

Full-time

Posted 20 days ago

Job description

About Us:
  • Customer Experience Analyst – REMOTE

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with fluent French or German language skills to optimize our clients’ traditional and generative IVR operations through in-depth data analysis. Using analytic discovery and evaluation, our Customer Experience Analysts champion the customer experience and provide clients with recommendations to reduce customer effort, offer effective self-solve options, streamline processes and reduce agent handling time. We are looking for a bright, enthusiastic, and motivated professional ready to collaborate with our team.

Key Responsibilities

Call Testing and Assurance: Evaluate the readiness of traditional IVR and generative AI agent systems by initiating simulated test calls and providing actionable feedback.

Call Annotation: Perform detailed annotations to understand customer intents, evaluate AI comprehension, optimize self-service flows, and assess agent handling.

Analysis and Data Optimization: Analyze large datasets and conversational call flows to uncover trends, identify pain points and drive overall customer experience enhancements.

Reporting and Presentations: Translate data into clear, actionable insights and deliver compelling, data-driven presentations to stakeholders and executive teams.

Platform Management: Configure and maintain a 3rd party analytics tool to extract insights, monitor daily KPI dashboards, and proactively alert clients to unexpected metric fluctuations.

Cross-Functional Collaboration: Partner with Project Managers, Team Leads, and Professional Services to strategize and solve complex customer journey issues.

Requirements

  • Written and spoken fluency in French or German
  • Strong analytical and problem-solving abilities
  • Expertise in summarizing, analyzing and pulling trends from complex datasets in Microsoft Excel, Google Sheets, Numbers or similar software
  • Familiarity with basic Excel formulas and the use of pivot tables
  • Excellent verbal and written communication skills
  • Proficiency with building presentations in PowerPoint or Keynote
  • Experience with delivering strong, focused presentations via phone, video or in person
  • Strong attention to detail
  • Ability to thrive and collaborate effectively in a fast-paced, remote team environment

Desired Experience

  • Working in or collaborating with a contact center environment
  • Understanding of user interface or conversational design concepts
  • Familiarity with conversational AI, particularly in evaluating or optimizing chatbots and virtual assistants
PTP logo

About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

View All PTP Jobs