Remote Customer Experience Analyst Jobs in Springville, UT

About Nearmap

Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work. Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it.
We move fast, we care about craft, and we're proud of what we're building. If you're energized by turning hard problems into real-world impact, we'd love to meet you.

About the Role

Location: Fully remote within the continental United States.

Join Nearmap's GTM Finance team as the Analyst who helps keep commission plans accurate, forecasts sharp, and cross-functional partners aligned. You'll sit at the center of Nearmap's global go-to-market business — building operational budgets, running forecasts, and giving GTM leaders the financial read they need to make real decisions. This isn't a back-office reporting seat. You'll support planning discussions, and your numbers will shape what GTM departments actually do next. 

Commission work is a core part of the role. You'll help drive commission plan design, own the calculations, and make sure the audit trail holds up — which means working closely with GTM, Sales Operations, Global FP&A, Accounting, Payroll, Legal, and HR. Six different teams, one number that has to be right every time. That's the job. 

We're looking for someone with 2-4 years of experience as a Financial Analyst who already knows their way around KPI reporting, forecasting, and financial modeling — someone who builds relationships with stakeholders because they want the full picture, not because it's a line on a performance review. If you're a self-starter who'd rather flag a problem in commission calculations before it becomes an audit finding, this role is built for you. 

Key Responsibilities

Financial Planning and Analysis

• Budgeting and forecasting for the Global GTM business, including preparation and presentation of results 
• Create, implement, and maintain a robust expense forecasting process to allow real-time visibility of GTM spending   
• Support the Commercial Finance Manager and the Director of GTM Finance in the strategic decision-making process 
• Ensure costs incurred by the business are in line with budget expectations, escalating material variances to the Commercial Finance Manager in a timely manner 
• Prepare monthly variance analysis reports for key stakeholders 
• Assist in forecasting and budgeting sales commissions, ensuring they align with overall business objectives and growth targets 
• Support the Accounting team in timely and accurate preparation of monthly GTM spend accruals and reconciliations for commissions accounting 
• Monitor and provide management reporting and analysis on the competitive landscape   
• Ad Hoc projects and requests, as needed 

Commission Management

• Manage the commission accrual and payment process for quota carrying resources across Nearmap 
• Prepare and maintain commission reports and analysis, ensuring they align with company goals and compensation plans 
• Report and analyze quota attainment metrics 
• Identify and track key operational metrics to measure leading indicators of performance 
• In partnership with the Global HR Team, support the end-to-end Sales Incentive Plan (SIP) letter process, including drafting, distributing and maintaining accurate records to ensure all quota-carrying resources receive timely and compliant compensation agreements  
• Continuous improvement and optimization of GTM operational processes 

Compliance

• Keep up to date and comply with all local legislative requirements. 
• Adhere to company guidelines and the corporate Code of Conduct 
• Act in an ethical way when dealing with company assets and other people. 

Experience

• 2-4 years of experience in FP&A or Commercial Finance. SaaS or subscription business experience preferred 
• BS/BA in accounting, finance, economics, or other quantitative fields preferred 
• Experience as a commissions administrator preferred, but not compulsory 

Skills

• Strong interpersonal relationship skills  
• Effective communication across the organization and multiple geographic regions  
• Advanced Excel skills 
• Advanced PowerPoint and presentation skills 
• Ability to work in a fast paced, highly dynamic environment 
• Organized and meets all deadlines 
• Experience with EPM (e.g. Adaptive, Anaplan) and ERP (e.g. NetSuite, Microsoft Dynamics) systems 
• Experience with Enterprise CRM (e.g. Salesforce, Hubspot) 
• Experience with BI/reporting tools (e.g. Looker, Tableau, Power BI) 

Personal Attributes

• Excellent written, verbal, and visual communication skills  
• Positive attitude and energetic  
• Strong emotional intelligence 
• A drive to continually improve processes 

Education

• Degree in the field of commerce, finance, or accounting 

Why you'll love working at Nearmap:

We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.

In addition to your annual leave, Nearmap offers:

• 4 extra "YOU" days off each year—take a break, no questions asked!
• Company-sponsored volunteering days to give back.
• Generous parental leave policies for growing families.
• Work from Overseas Policy - explore the world in the approved list of cities while you work!
• Discounted Private Health Insurance plans.
• Monthly wellbeing and technology allowance.
• A Nearmap subscription (naturally!).

Learn More About The Work We Do

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Thanks, but we got this! Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.