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Remote Customer Experience Analyst Jobs in Normal, IL

SmartIPlace

Mulesoft Developer (Remote)

Bloomington, IL · Remote

$51.50 - $68.25/hr

This role is best suited for a developer with recent, practical experience building and supporting ... analysts, and delivery teams to implement scalable, secure, and supportable solutions. Work Model ...

Hirekeyz Inc

IBM BAW Developer

Bloomington, IL · Remote

Remote (Bloomington, IL) Jib Type: Contract We are seeking a highly skilled IBM Business Automation ... The ideal candidate will have experience in developing automated workflows using IBM BAW, and will ...

Humana

Manager, Care Management

Bloomington, IL · Remote

Progressive operational leadership experience * Strong, demonstrated communication, analytical ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

Humana

Manager, Care Management

Bloomington, IL · Remote

Progressive operational leadership experience * Strong, demonstrated communication, analytical ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

Humana

Manager, Care Management

Bloomington, IL · Remote

Progressive operational leadership experience * Strong, demonstrated communication, analytical ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

SA Technologies Inc.

Network Engineer

Bloomington, IL · Remote

Education/Experience: Bachelor's degree in computer science or a related field required. 5 to 7 ... Work with field technicians when turning up Network Interface Devices (NID) at customer locations ...

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How much do remote customer experience analyst jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote customer experience analyst in Normal, IL is $39.61, according to ZipRecruiter salary data. Most workers in this role earn between $31.73 and $44.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Customer Experience Analyst position, and why are they important?

To thrive as a Remote Customer Experience Analyst, you need strong analytical abilities, customer service experience, and a background in data analysis or business, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms, data visualization tools, and experience with analytics software like Excel or Tableau are typically beneficial. Excellent communication, problem-solving, and self-motivation are key soft skills for remote collaboration and delivering insights. These skills and qualities are crucial for gathering actionable data, enhancing customer satisfaction, and supporting ongoing improvement in a distributed work environment.

What are some typical daily tasks for a Remote Customer Experience Analyst?

Remote Customer Experience Analysts typically spend their day gathering and interpreting customer feedback, analyzing data to identify trends, and generating reports to share findings with cross-functional teams. They may also participate in virtual meetings to discuss customer pain points and recommend strategies to improve satisfaction. The role often involves close collaboration with product, marketing, and support teams to ensure the company's service and product offerings align with customer needs. Regular communication and proactive problem-solving are key components of a typical workday, making this a dynamic and impactful position.

What is a Remote Customer Experience Analyst job?

A Remote Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and data to improve overall customer satisfaction. They work remotely to identify pain points, enhance user experiences, and provide actionable insights to support business goals. This role often involves reviewing customer feedback, monitoring service trends, and collaborating with teams to optimize processes. Strong analytical skills, communication abilities, and a customer-focused mindset are essential for success in this position.

What are popular job titles related to Remote Customer Experience Analyst jobs in Normal, IL? For Remote Customer Experience Analyst jobs in Normal, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Analyst jobs in Normal, IL look for? The top searched job categories for Remote Customer Experience Analyst jobs in Normal, IL are:
What cities near Normal, IL are hiring for Remote Customer Experience Analyst jobs? Cities near Normal, IL with the most Remote Customer Experience Analyst job openings:
Remote Customer Experience Analyst jobs near you
Mulesoft Developer (Remote)

Mulesoft Developer (Remote)

SmartIPlace

Bloomington, IL • Remote

$51.50 - $68.25/hr

Contractor

Re-posted yesterday

Job description


Job Title: MuleSoft Developer
Location: Bloomington, IL – Remote
Role Overview:
 
  • We are seeking a strong, hands-on MuleSoft Developer to support enterprise API and integration delivery.
  • This role is best suited for a developer with recent, practical experience building and supporting MuleSoft integrations with limited day-to-day design oversight.
  • The ideal candidate is comfortable working independently in the MuleSoft Anypoint Platform, delivering high-quality APIs and integrations, and partnering with architects, analysts, and delivery teams to implement scalable, secure, and supportable solutions.

Work Model
The remaining opening for this role can be fully remote.
Key Responsibilities
  • Design, develop, configure, test, debug, and document APIs and integrations using MuleSoft Anypoint Platform.
  • Build and maintain MuleSoft solutions using Anypoint Studio, API Manager, Runtime Manager, and related platform capabilities.
  • Develop REST and SOAP integrations, implement reusable APIs, and apply API-led connectivity principles where appropriate.
  • Create and maintain API specifications and data mappings using RAML/OpenAPI, DataWeave, JSON, XML, and related integration standards.
  • Deploy and support Mule applications in production and non-production environments, including CloudHub and other supported runtime models as applicable.
  • Implement automated build and deployment practices using GitLab and CI/CD pipelines.
  • Perform unit testing and integration testing, including MUnit where appropriate, and support defect resolution through release cycles.
  • Troubleshoot integration issues, optimize performance, and improve reliability, recovery, failover, logging, and alerting.
  • Collaborate with cross-functional teams to review requirements, provide technical feedback, and contribute to design and code reviews.
  • Develop and maintain technical, operational, and system-level documentation for integrations and APIs.
  • Implement security best practices for APIs and integrations, including authentication, authorization, encryption, and secure coding standards.
  • Support file-based and database-based integrations, including scripting or configuration for file movement, scheduling, and downstream processing where needed.
Required Qualifications
  • 7+ years of experience in software development, systems integration, or middleware delivery in medium to large enterprise environments.
  • Recent hands-on experience developing with MuleSoft Anypoint Platform in a delivery-focused role.
  • Strong experience designing, developing, and supporting MuleSoft APIs and integrations for enterprise systems.
  • Experience with Mule 4, Anypoint Studio, API Manager, Runtime Manager, and deployment pipelines.
  • Strong knowledge of REST, SOAP, HTTP, API security, and integration patterns.
  • Proficiency with DataWeave and data transformation across JSON, XML, flat files, and related formats.
  • Experience with Git-based source control and CI/CD automation using tools such as GitLab.
  • 4+ years of SQL experience, including developing, modifying, troubleshooting, and optimizing complex queries and stored procedures.
  • Strong understanding of relational and dimensional data modeling, data mapping, and integration design.
  • Ability to build resilient integrations with robust error handling, monitoring, logging, and recovery mechanisms.
  • Strong verbal and written communication skills with the ability to work effectively across technical and business teams.
  • Preferred Qualifications
  • Experience deploying MuleSoft applications to CloudHub.
  • Background in Java, J2EE, JDBC, SQL, PL/SQL, and enterprise integration technologies.
  • Experience integrating with databases, file platforms, SaaS applications, and enterprise systems.
  • Experience in banking, insurance, or other regulated industries.
  • MuleSoft certification is a plus.
Delivery Expectations
  • Operate as a productive, low-oversight MuleSoft developer who can take requirements and technical direction and convert them into working integration solutions.
  • Produce clean, supportable, well-documented code that aligns to enterprise standards and secure development practices.
  • Work within the company software development lifecycle, including design, coding, testing, release support, and documentation.
  • Compliance and Secure Coding

If you are interested in this position, please reply with your updated resume and contact information.
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About Smart-iPlace

Sourced by ZipRecruiter

SMART-iPLACE provides innovative staffing and consulting solutions that help our clients achieve their business objectives. We can understand and support all areas of your IT systems from back-end infrastructure to front-end personal productivity. Our goal is create innovative IT solutions that enable your business to be more agile and competitive.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Irving, TX, US

Year founded

2021

Social media

Facebook

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