Remote Customer Experience Analyst Jobs in Normal, IL

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

We are seeking an experienced Analyst to join the Sharing Economy Practice in State Farm's Product Line Management department. The selected candidate will be responsible for creating and supporting Sharing Economy Products within the admitted and excess and surplus (E&S) markets. The team is responsible for creating and supporting innovative large commercial products tailored for Transportation Network Companies, Delivery Network Companies, and Last Mile Delivery Companies.  Additional consideration will be given to candidates with experience in the E&S market. 

Primary Responsibilities

• Develops and applies key insights and capabilities for commercial insurance exposures and products for the sharing economy.
• Serves as a subject matter resource for the organization on P&C commercial lines specific to the digital economy.
• Collaborates extensively with multiple enterprise departments including but not limited to claims, actuarial, risk management, legal and underwriting partners.
• Apply expertise in the E&S market to develop and support products for the large, commercial, Sharing Economy clients and grow State Farm's Sharing Economy Practice.
• Collaborate with various departments within State Farm regarding product development and support.
• Advocate for the unique needs of Sharing Economy policyholders.
• Share industry knowledge to enhance product offerings and infrastructure.

• 3+ years' experience in large commercial auto underwriting and/or broker/account management (carrier or brokerage); Sharing Economy experience strongly preferred.  
• Advanced knowledge of P&C Industry, underwriting concepts, practices, procedures and techniques, including but not limited to coverage issues, product lines, pricing, risk selection, actuarial concepts, reinsurance, DOI Regulations and competitive landscape preferred.
• Experience working B2B and knowledge of excess and surplus, sharing economy, commercial lines, and auto underwriting preferred.
• Strong project management skills, able to manage competing priorities, and ability to own and drive projects to completion.
• Past successes creating immediate credibility as an extremely capable business expert.
• Understanding of primary level insurance needs of Sharing Economy companies, direct experience in this market is preferred.
• Experience with large, complex auto coverages.
• Experience with non-admitted reporting.
• High-level understanding of P&C rate making, policy/forms creation, and filings.
• Experience working with insurance brokers is beneficial.

Required Skills and Competencies 

• Ability to thrive in a fast-paced environment and work effectively and collaboratively within team settings and build partnerships both internal and external.
• Strong analytical, interpersonal, and communication skills with the ability to effectively interact with all levels of management and external audiences.
• Flexibility and adaptability in a dynamic work environment.
• Initiative to drive projects and take proactive steps in problem-solving.
• Ability to work both independently and with a group.
• Critical thinking to analyze and address complex issues.
• Customer focus to understand and meet the needs of policyholders.
• Vision to foresee and plan for future market trends and demands as well as ability to envision requirements of a policy administration, billing and payment, and customer relationship management systems.
• Ability to influence other’s ability to understand the Sharing Economy market and how it's needs are different than other markets State Farm is accustomed to addressing.

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!

• 3+ years' experience in large commercial auto underwriting and/or broker/account management (carrier or brokerage); Sharing Economy experience strongly preferred.  
• Advanced knowledge of P&C Industry, underwriting concepts, practices, procedures and techniques, including but not limited to coverage issues, product lines, pricing, risk selection, actuarial concepts, reinsurance, DOI Regulations and competitive landscape preferred.
• Experience working B2B and knowledge of excess and surplus, sharing economy, commercial lines, and auto underwriting preferred.
• Strong project management skills, able to manage competing priorities, and ability to own and drive projects to completion.
• Past successes creating immediate credibility as an extremely capable business expert.
• Understanding of primary level insurance needs of Sharing Economy companies, direct experience in this market is preferred.
• Experience with large, complex auto coverages.
• Experience with non-admitted reporting.
• High-level understanding of P&C rate making, policy/forms creation, and filings.
• Experience working with insurance brokers is beneficial.

Required Skills and Competencies 

• Ability to thrive in a fast-paced environment and work effectively and collaboratively within team settings and build partnerships both internal and external.
• Strong analytical, interpersonal, and communication skills with the ability to effectively interact with all levels of management and external audiences.
• Flexibility and adaptability in a dynamic work environment.
• Initiative to drive projects and take proactive steps in problem-solving.
• Ability to work both independently and with a group.
• Critical thinking to analyze and address complex issues.
• Customer focus to understand and meet the needs of policyholders.
• Vision to foresee and plan for future market trends and demands as well as ability to envision requirements of a policy administration, billing and payment, and customer relationship management systems.
• Ability to influence other’s ability to understand the Sharing Economy market and how it's needs are different than other markets State Farm is accustomed to addressing.