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Remote Customer Experience Analyst Jobs in Decatur, IL

AMS Ameren Services

Substation Design Engineer

Decatur, IL · On-site +1

$71K - $172K/yr

Every day, we deliver electricity to 1.2 million electric and 816,000 natural gas customers in ... Electrical background (e.g., college coursework or work experience) is preferred. Professional ...

Humana

Manager, Care Management

Decatur, IL · Remote

Progressive operational leadership experience * Strong, demonstrated communication, analytical ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

Empire State Careers

Business Development

Decatur, IL · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Humana

Manager, Care Management

Decatur, IL · Remote

Progressive operational leadership experience * Strong, demonstrated communication, analytical ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

Humana

Manager, Care Management

Decatur, IL · Remote

Progressive operational leadership experience * Strong, demonstrated communication, analytical ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

Lone Star Careers

Business Development

Decatur, IL · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Customer Experience Analyst information

See Decatur, IL salary details

$18

$39

$65

How much do remote customer experience analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for remote customer experience analyst in Decatur, IL is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $31.49 and $44.52 per hour, depending on experience, location, and employer.

What is a remote customer experience analyst?

A Remote Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and data to improve overall customer satisfaction. They work remotely to identify pain points, enhance user experiences, and provide actionable insights to support business goals. This role often involves reviewing customer feedback, monitoring service trends, and collaborating with teams to optimize processes. Strong analytical skills, communication abilities, and a customer-focused mindset are essential for success in this position.

What are some typical daily tasks for a remote customer experience analyst?

Remote Customer Experience Analysts typically spend their day gathering and interpreting customer feedback, analyzing data to identify trends, and generating reports to share findings with cross-functional teams. They may also participate in virtual meetings to discuss customer pain points and recommend strategies to improve satisfaction. The role often involves close collaboration with product, marketing, and support teams to ensure the company's service and product offerings align with customer needs. Regular communication and proactive problem-solving are key components of a typical workday, making this a dynamic and impactful position.

What are the key skills and qualifications needed to thrive as a remote customer experience analyst?

To thrive as a Remote Customer Experience Analyst, you need strong analytical abilities, customer service experience, and a background in data analysis or business, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms, data visualization tools, and experience with analytics software like Excel or Tableau are typically beneficial. Excellent communication, problem-solving, and self-motivation are key soft skills for remote collaboration and delivering insights. These skills and qualities are crucial for gathering actionable data, enhancing customer satisfaction, and supporting ongoing improvement in a distributed work environment.

What are popular job titles related to Remote Customer Experience Analyst jobs in Decatur, IL?

For Remote Customer Experience Analyst jobs in Decatur, IL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience Analyst jobs in Decatur, IL look for?

The top searched job categories for Remote Customer Experience Analyst jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Remote Customer Experience Analyst jobs?

Cities near Decatur, IL with the most Remote Customer Experience Analyst job openings:

Remote Customer Experience Analyst jobs near you
Infographic showing various Remote Customer Experience Analyst job openings in Decatur, IL as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $81,740 per year, or $39.3 per hour.

Care Management Associate (Remote - Illinois)

Decatur, IL • Remote

CVS Health
Health Care and Social Assistance • 10K+ employees
Learn more about CVS Healthexternal

$18.50 - $38.82/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,372 frontline employees who took The Breakroom Quiz

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

CVS Health Aetna has an opportunity for a full-time Care Management Associate (CMA). In this role, you will support the coordination of medical and social services for members by assisting with care team intake, task triage, outreach, and care plan implementation.

The CMA plays a key role in promoting effective utilization of healthcare services, supporting quality outcomes, and ensuring compliance with regulatory and accreditation standards.

Key Responsibilities
  • Review, prioritize, and triage incoming Care Team tasks to ensure timely follow-up and resolution
  • Screen members using established guidelines and business rules to identify care needs and required services
  • Initiate referrals to Case Management, Disease Management, LTSS, and other specialty programs as appropriate
  • Conduct outreach to members, providers, and care team partners to support care coordination efforts
  • Utilize internal systems to document member information, outreach, and case activity accurately and timely
  • Support the development and implementation of member care plans under the direction of clinical staff
  • Coordinate healthcare services and assist in identifying in-network, cost-effective care options
  • Perform non-clinical research to support case development, maintenance, and closure
  • Communicate effectively with internal teams, providers, and members to facilitate care delivery
  • Provide administrative and operational support, including call handling, issue resolution, and task follow-up
  • Maintain accurate, complete, and audit-ready documentation in compliance with company policies and regulatory requirements
  • Adhere to all compliance standards, including CMS, NCQA, URAC, and internal quality guidelines
Required Qualifications
  • 2-4 years of experience in a healthcare setting (e.g., medical assistant, office assistant, care coordination support)
  • Strong computer proficiency, including Microsoft Word and Excel
  • Ability to navigate multiple systems and manage tasks efficiently in a fast-paced environment
Preferred Qualifications
  • Strong verbal and written communication skills, including telephonic outreach
  • Knowledge of basic medical terminology and care management concepts
  • Excellent organizational and time management skills with attention to detail
  • Customer-focused approach with the ability to resolve issues proactively
  • Ability to collaborate effectively within a multidisciplinary team
Education
  • High School Diploma or GED required
Work Environment & Expectations
  • 100% remote position
  • Must maintain a dedicated, distraction-free workspace
  • Candidates must have reliable childcare or dependent care arrangements during working hours
  • Ability to manage a high-volume workload and meet productivity and documentation requirements

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/05/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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