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Overnight Remote Customer Success Jobs in Decatur, IL

InsuraTec

TeleSales Representative -Remote

Decatur, IL · Remote

Customer Support: Deliver exceptional service by assisting clients with insurance-related questions ... If you're excited about sales, motivated by success, and passionate about helping clients protect ...

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All JobsOvernight Remote Customer Success JobsOvernight Remote Customer Success Jobs in Decatur, IL

Overnight Remote Customer Success information

See Decatur, IL salary details

$11

$23

$45

How much do overnight remote customer success jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for overnight remote customer success in Decatur, IL is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $24.47 per hour, depending on experience, location, and employer.

What is the difference between Overnight Remote Customer Success vs Remote Customer Support?

AspectOvernight Remote Customer SuccessRemote Customer Support
CredentialsTypically requires experience in customer success, CRM proficiency, and sometimes industry-specific certificationsOften requires basic customer service skills, technical troubleshooting, and communication skills
Work EnvironmentRemote, with a focus on proactive account management and long-term client relationships, often during overnight hoursRemote, primarily reactive support addressing customer inquiries and issues in real-time
Employer & Industry UsageUsed in SaaS, tech, and subscription-based industries focusing on customer retentionCommon across various industries including retail, tech, and service sectors for immediate issue resolution

Overnight Remote Customer Success involves proactive engagement, account management, and long-term relationship building during overnight hours, whereas Remote Customer Support focuses on reactive problem-solving and immediate assistance. Both roles are remote but differ in scope, responsibilities, and work hours.

What are some typical challenges faced by Overnight Remote Customer Success team members, and how can they be addressed?

Overnight Remote Customer Success professionals often encounter unique challenges such as working with limited team supervision, managing customer inquiries across different time zones, and handling escalations when other departments may be offline. To address these, it's important to develop strong problem-solving skills, maintain clear documentation on customer interactions, and leverage internal knowledge bases. Additionally, proactive communication with daytime teams ensures continuity in customer service and helps resolve complex issues more efficiently.

What is an Overnight Remote Customer Success job?

An Overnight Remote Customer Success job involves assisting customers with their inquiries, troubleshooting issues, and ensuring client satisfaction during overnight hours, all while working remotely. These professionals typically communicate with customers via email, chat, or phone and may resolve technical problems or provide product guidance. The role requires strong communication skills, empathy, and the ability to work independently during non-traditional hours. It's ideal for those comfortable working night shifts and who prefer or require a work-from-home environment.

What are the key skills and qualifications needed to thrive as an Overnight Remote Customer Success professional, and why are they important?

To thrive as an Overnight Remote Customer Success professional, you need strong customer service skills, problem-solving abilities, and experience with client relationship management, often supported by a relevant degree or prior support experience. Familiarity with CRM platforms like Zendesk or Salesforce, as well as remote communication tools such as Slack or Zoom, is typically required. Outstanding communication, patience, and self-motivation are crucial soft skills for excelling during independent, overnight shifts. These skills ensure timely, empathetic support and high customer satisfaction, even outside regular business hours.
What are the most commonly searched types of Remote Customer Success jobs in Decatur, IL? The most popular types of Remote Customer Success jobs in Decatur, IL are:
What are popular job titles related to Overnight Remote Customer Success jobs in Decatur, IL? For Overnight Remote Customer Success jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Overnight Remote Customer Success jobs in Decatur, IL look for? The top searched job categories for Overnight Remote Customer Success jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Overnight Remote Customer Success jobs? Cities near Decatur, IL with the most Overnight Remote Customer Success job openings:
Overnight Remote Customer Success jobs near you
Regional Sales Manager

Regional Sales Manager

Continental Carbonic Products Inc

Decatur, IL • Remote

Other

Posted 28 days ago

Job description

JOB SUMMARY

Matheson Tri-Gas, Inc. doing business as Continental Carbonic Products "CCP", is seeking a Regional Sales Manager to join our team.

Responsible for all day to day management of Outside Sales Representatives and their activities related to business growth. The position is also responsible for customer service, which includes maintaining current customers as well as developing new customers in conjunction with the individual's sales team. Collaborate with business development, marketing and geographic sales teams to identify prospects for sales of company's product offerings. Qualify prospects based on preliminary assessment of financial viability, technical solutions, and competitive landscape. Collaborate with internal resources to develop capital expenditures and sales budgets. Achieve objectives for sales and gross profit within assigned geographic area of responsibility. This position reports to Vice President of Sales. 


Territory: Home office based in a particular geography (To be updated by the Hiring Manager)



Essential Functions

Essential Function

1.    Maintain high level of personal safety performance and regulatory compliance.

2.    Drive profitable growth of the territory business.

3.    Maintain up-to date Matheson Sales Model System for team.

4.    Manage relationships and profitability at existing accounts.

5.    Manage pricing and contract administration.

6.    Lead contract renewal efforts.

7.    Support collection efforts.

8.    Interface & coordinate external customers with internal functional groups during installation, modification, service, and removal phase of projects.

9.    Provide expert input to business development and marketing plans.

10.  Prepare and submit accurate and timely reports.

11.  Effectively manage travel expenses and meet individualized training requirements.

12.  Comply with company policies in safety, quality, general, administrative, etc.

13.  Coordinate and manage communication and support between Customer and CCP.

14.  Report sales activity timely to upper management as required.

15.  Identify cross-selling opportunities and hand-off to other team members.

16.  Support collections process as required.

17.  Value based selling skill set.

18.  Price attainment initiatives.

19.  Travel and frequent overnight stays as required to be successful.

20.  Cultivate customer relationships by developing a deep knowledge of customer's business and establishing a consultative relationship.

21.  Drive profitable growth of the business by working with the commercial regions, product management and contract administration.

22.  Promote "add-on" offerings from Matheson during the business process.

23.  Lead clear and consistent communication with internal departments relative to customer success, opportunity details, development processes and other customer information.

24.  Supports customer activities, new business acquisition, contract negotiations and customer service requirements.

25.  Approves opportunities, contact data and professional sales calls in CRM (SFDC/Dynamics).

26.  Keeps current with industry insights, monitors competition by gathering current marketplace data.

27.  Submit complete business packages to contract administration group for processing.


Required for All Jobs

Performs other duties as assigned

Complies with all policies and standards


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