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Full Time Remote Customer Success Jobs in Decatur, IL

InsuraTec

TeleSales Representative -Remote

Decatur, IL · Remote

Customer Support: Deliver exceptional service by assisting clients with insurance-related questions ... If you're excited about sales, motivated by success, and passionate about helping clients protect ...

InsuraTec

Sales Representative (Remote)

Lincoln, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... This is a full-time opportunity for those ready to commit to a career of growth and achievement. If ...

InsuraTec

Sales Representative (Remote)

Decatur, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... This is a full-time opportunity for those ready to commit to a career of growth and achievement. If ...

Humana

Manager, Care Management Support

Decatur, IL · On-site +1

Travel: While this is a remote position, occasional travel to Humana's offices for training or ... full time (40 hours per week) employment at the time of posting. The pay range may be higher or ...

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All JobsFull Time Remote Customer Success JobsFull Time Remote Customer Success Jobs in Decatur, IL

Full Time Remote Customer Success information

See Decatur, IL salary details

$31.5K

$80.6K

$135.8K

How much do full time remote customer success jobs pay per year?

As of Jun 19, 2026, the average yearly pay for full time remote customer success in Decatur, IL is $80,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $96,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Remote Customer Success vs Full Time Remote Customer Support?

AspectFull Time Remote Customer SuccessFull Time Remote Customer Support
Primary FocusBuilding long-term client relationships and ensuring product adoptionResolving immediate technical issues and providing troubleshooting assistance
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentCollaborative with sales and product teams, proactive engagementReactive support, often via chat or email
Common CertificationsCustomer success certifications, CRM proficiencyTechnical support certifications, product-specific training

Full Time Remote Customer Success focuses on fostering ongoing client relationships and ensuring long-term satisfaction, while Full Time Remote Customer Support primarily addresses immediate technical issues. Both roles require strong communication skills, but Customer Success emphasizes proactive engagement, whereas Customer Support is more reactive.

What are the most commonly searched types of Remote Customer Success jobs in Decatur, IL? The most popular types of Remote Customer Success jobs in Decatur, IL are:
What are popular job titles related to Full Time Remote Customer Success jobs in Decatur, IL? For Full Time Remote Customer Success jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Full Time Remote Customer Success jobs in Decatur, IL look for? The top searched job categories for Full Time Remote Customer Success jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Full Time Remote Customer Success jobs? Cities near Decatur, IL with the most Full Time Remote Customer Success job openings:
Full Time Remote Customer Success jobs near you

Okta Architect (WIC, CIC & Identity Governance)

KeyData Cyber

Illiopolis, IL • Remote

Full-time

Posted 18 days ago

Be an early applicant

Job description

At KeyData Cyber, we're shaping the future of identity security. Recognized by Gartner and KuppingerCole as a leading IAM professional services firm, we specialize exclusively in designing, deploying, and managing end-to-end Identity and Access Management programs for organizations across North America.

With 20 years of experience, 50M+ identities managed, and 1,000+ successful deployments, our team is our strongest asset and is built by design to help clients protect critical infrastructure, enable digital transformation, and ensure compliance with confidence.

We deliver comprehensive solutions across IAM domains, including:

  • Workforce IAM (Access Management, Identity Governance and Administration, Privileged Access Management)
  • Consumer IAM (Identity Verification, Authentication and Access, Threat Detection) in highly regulated industries.

If you're ready to grow your career alongside some of the industry's best, come join us — you're key to our success

We are currently looking for an experienced Okta Architect specializing in Workforce Identity Cloud (WIC) and Customer Identity Cloud (CIC/Auth0) to join our Delivery team. In this role, you will lead the design and implementation of secure, scalable identity solutions across both workforce and customer identity domains, helping clients modernize their IAM landscape and strengthen their security posture. You will act as a strategic advisor and technical leader, bridging business requirements with architecture and execution, ensuring Okta-based IAM and CIAM solutions are effectively designed, integrated, and optimized for enterprise environments.

Location: USA

Employment type: Full-time, Remote

What You'll Do

  • Lead the architecture and implementation of Okta Workforce Identity Cloud (WIC) and Customer Identity Cloud (CIC/Auth0) solutions
  • Design end-to-end IAM and CIAM architectures, including SSO, MFA, lifecycle management, and customer identity journeys
  • Architect and implement Okta Identity Governance (OIG), including access certifications, lifecycle workflows, and policy enforcement
  • Design and optimize Okta Identity Engine (OIE) including adaptive authentication and advanced access policies
  • Conduct discovery sessions, define solution architecture, and deliver POCs for complex use cases
  • Design and implement Role-Based Access Control (RBAC) and governance frameworks across workforce and customer environments
  • Lead integrations with enterprise and customer-facing applications using SAML, OAuth2, OIDC, LDAP, and APIs
  • Drive automation and scalability using Okta APIs, scripting, and workflow automation
  • Provide technical leadership and mentorship to delivery teams and client stakeholders
  • Ensure solutions align with security best practices and compliance frameworks (SOX, ISO, GDPR)
  • Develop architecture documentation, standards, and reusable accelerators
  • Troubleshoot complex identity issues and guide resolution strategies

Who We're Looking For:

  • 10+ years of experience in Identity & Access Management (IAM), with deep expertise in Okta
  • Proven experience in architecting and implementing both Okta WIC and CIC (Auth0) solutions
  • Strong hands-on experience with Okta Identity Governance (OIG)
  • Expertise in Okta Identity Engine (OIE) and advanced authentication policies
  • Strong understanding of authentication protocols: SAML, OAuth2, OIDC, LDAP
  • Experience designing CIAM solutions (customer registration, login, social identity, user journeys)
  • Experience implementing RBAC models and governance frameworks
  • Hands-on experience with Okta APIs, automation, and scripting
  • Knowledge of broader IAM/IGA tools such as SailPoint IdentityIQ / IdentityNow, CyberArk, or similar platforms
  • Experience delivering IAM/CIAM solutions across the full SDLC lifecycle
  • Strong understanding of compliance frameworks such as SOX, ISO, GDPR
  • Technical background in Java, JavaScript, or similar technologies

Nice to have skills:

  • At least one Okta certification (Professional, Administrator, or Consultant) is expected. Okta Certified Technical Architect is strongly preferred.
  • Knowledge of broader IAM/IGA tools such as SailPoint IdentityIQ / IdentityNow, CyberArk, or similar platforms.
  • Familiarity with compliance frameworks such as SOX, ISO, GDPR.
  • Experience with RBAC (Role-Based Access Control) and governance models.
  • Experience with scripting, automation, or API integrations using Okta APIs.
  • Exposure to CIAM architecture and Auth0 implementations
  • Familiarity with cloud platforms (AWS, Azure, or GCP) and Zero Trust principles #LI-RJ1

Why You'll Love Working Here

At KeyData Cyber, we put people first, valuing learning, growth, and work-life balance. We offer extensive opportunities to advance your career through leading digital identity projects across North America. Our culture is built on respect, inclusion, and equal opportunity for everyone.

Accessibility & Accommodations

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition , and we will make all reasonable efforts to accommodate your request.

Fraud Prevention & Identity Verification

We may use information provided during the application process to help prevent fraud and verify identity. These checks may be conducted automatically through trusted third‑party service providers as part of our standard application screening process.

BrightHire technology is used during the preliminary interview stage for recording, transcription, and candidate evaluation as part of our hiring process.

Apply now to join the KeyData Cyber team and be part of our mission to secure the future of digital identity across North America.