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Remote Customer Care Jobs in Appleton, WI (NOW HIRING)

LeafHome

Remote Customer Care

Kaukauna, WI · On-site +1

$16/hr

The Customer Care Coordinator handles customer inbound and outbound calls, primarily with customers post-sale, but also answers general company questions for internal and external customers. This ...

PracticeTek

Manager, Customer Success

Green Bay, WI · On-site +1

Let's go! We're on a mission to revolutionize healthcare practices effortlessly and we live out our ... For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role!

PracticeTek

Manager, Customer Success

Green Bay, WI · Remote

Let's go! We're on a mission to revolutionize healthcare practices effortlessly and we live out our ... For REMOTE roles, use this verbiage: We're excited to consider remote candidates for this role!

EDCi

Sr. Genesys CX Implementation Engineer

Appleton, WI · On-site +1

The opportunity is will serve as a lead engineer on EDCi's Customer Care Professional Services team ... Remote work from home * Paid holidays, vacation and sick time * Bring Your Own PC Policy * Cell ...

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All JobsCustomer Care JobsRemote Customer Care JobsRemote Customer Care Jobs in Appleton, WI

Remote Customer Care information

See Appleton, WI salary details

$9

$18

$26

How much do remote customer care jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote customer care in Appleton, WI is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What is a remote customer care?

A Remote Customer Care job involves assisting customers with their inquiries, concerns, or problems via phone, email, chat, or other digital channels, all while working from a location outside of a traditional office—usually from home. Professionals in this role help resolve issues, provide product or service information, handle complaints, and ensure customer satisfaction. Remote Customer Care representatives need strong communication skills, empathy, and the ability to troubleshoot issues independently. This position often requires familiarity with customer support software and the ability to manage multiple tasks in a virtual environment.

What are the key skills and qualifications needed to thrive as a remote customer care professional?

To thrive as a Remote Customer Care professional, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Exceptional patience, active listening, and self-motivation help individuals stand out in this remote role. These skills and qualities are crucial for delivering effective support, maintaining customer satisfaction, and efficiently resolving issues without in-person supervision.

How do remote customer care representatives typically collaborate with their team and supervisors?

Remote customer care representatives usually collaborate with their team and supervisors through digital communication tools such as chat platforms, video calls, and project management software. Regular virtual team meetings help keep everyone aligned on goals, share updates, and address challenges. Supervisors often provide guidance, feedback, and support via scheduled check-ins or one-on-one meetings. This structure fosters a supportive environment where remote staff can easily reach out for assistance and stay connected with colleagues, even while working from different locations.

What is the difference between Remote Customer Care vs Remote Customer Support?

AspectRemote Customer CareRemote Customer Support
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentHome office, call centers, online chat platformsHome office, help desks, online chat, email support
Industry UsageRetail, hospitality, service industriesTechnology, software, telecom
Common Search IntentCustomer care roles, client relationship managementTechnical support, troubleshooting, product assistance

Remote Customer Care and Remote Customer Support roles often overlap but differ mainly in focus. Customer Care emphasizes building relationships and ensuring customer satisfaction, while Customer Support typically involves technical troubleshooting and problem resolution. Both roles require strong communication skills and are commonly found in various industries, often working remotely from home offices.

What are the most commonly searched types of Customer Care jobs in Appleton, WI?

The most popular types of Customer Care jobs in Appleton, WI are:

What are popular job titles related to Remote Customer Care jobs in Appleton, WI?

For Remote Customer Care jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Remote Customer Care jobs in Appleton, WI look for?

The top searched job categories for Remote Customer Care jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Remote Customer Care jobs?

Cities near Appleton, WI with the most Remote Customer Care job openings:

Remote Customer Care jobs near you
Infographic showing various Remote Customer Care job openings in Appleton, WI as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,149 per year, or $18.3 per hour.

Remote Customer Care

Kaukauna, WI • On-site, Remote

LeafHome
See more jobs at LeafHomeexternal

$16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

About Leaf Home
At Leaf Home, we are powered by people on a single mission to make homeownership easy. We've crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-year recipient of Top Workplaces recognition.
From competitive medical benefits to people-focused committees like the Women's Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a workplace where you can win every day. Come grow your career with us.
Why Leaf Home
  • We Win - Being driven every day to win is who we are
  • People Powered - Recognized as a top Ohio and U.S. workplace by Great Place to Work®, Energage, and more
  • Family Feel with Enterprise-Level Resources - You are important to us, and we've built a culture you'll love
  • Support - Inclusion, sustainability, and reliability surround everything we do
  • Personal Growth - Dedicated to providing resources and encouragement for employee growth
  • Mobility - Locations throughout the U.S. and Canada, with continued expansion

Position Summary:
The Customer Care Coordinator handles customer inbound and outbound calls, primarily with customers post-sale, but also answers general company questions for internal and external customers. This role schedules customer service calls and other customer service activities as needed. This position is required to review completed service tickets from the field for quality assurance.
Essential Duties and Responsibilities:
  • Provide excellent customer service during all inbound/outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers and senior leaders.

  • Review contract with customer post-sale to ensure accuracy and completeness.

  • Schedule installation with the customer and assign the job to an installation contractor.

  • Schedule service customers with local technicians, as needed.

  • Review completed service tickets for quality assurance in region.

  • Act as a liaison and corporate contact for Leaf Home installation and service teams at the local office in assigned region.

  • Be flexible in performing any task deemed necessary to support department and/or company-wide initiatives.

  • May process change orders.

Required Education and Experience:
  • High school diploma or equivalent.

Required Years of Experience
1+ years of customer service and administrative experience.
Additional Requirements:
  • Computer and keyboard proficiency - job duties performed are essentially paperless.

  • Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.

  • Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the customer's needs at the forefront of every interaction.

  • Adaptable, patient, and highly detail-oriented and data-efficient.

  • Highly organized, with strong time management skills and the ability to be resourceful.

  • Proficiency using Microsoft Office Suite.

  • Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities, or Certifications:
  • Ability to type at least 50 words per minute.

  • Experience in the home improvement/construction industry.

  • Experience working in a direct-to-consumer organization.

Key Competencies:
  • Uses basic problem-solving and subject matter understanding to perform tasks under supervision.

Travel Requirements:
  • Indicate any travel or work location

  • No travel required (stationary work location).

Overtime/Additional Hours Requirements:
  • Indicate any work hour requirements or considerations

  • Overtime hours may be required based on business needs.

Physical Requirements:
  • Normal Office Environment

Are We Your Company?
Focused on Growth Leaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. With offices across the U.S. and Canada, our diverse team spans marketing, sales, installation, and service. We are committed to employee growth through:
  • Innovating, Always - Providing cutting-edge solutions for employees and customers
  • Partnering with Our Customers - Building trusted relationships at the core of everything we do
  • Empowering Employees - Creating opportunities for growth and success in a supportive environment
  • Supporting Our Communities - Giving back to the places our customers and employees call home

What We Offer
  • Industry-leading compensation package
  • Competitive medical, dental, and vision benefits after 60 days
  • Retirement savings plan with company match
  • Paid parental leave and generous paid time off programs
  • On-campus fitness programs and meal delivery services
  • Comprehensive health, wellbeing, financial wellness, and childcare benefits
  • Opportunities for growth and advancement

Additional Perks
  • Employee assistance program with 24/7 legal, financial, and counseling support
  • Employee discount marketplace with thousands of savings options
  • Flexible Gym membership
  • Employee resource groups, including VetConnect and the Women's Committee

Awards and Recognition
Leaf Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and is Great Place to Work® Certified™. Additional recognitions include:
  • Remodeling 550 list placements
  • Qualified Remodeler Top 500 rankings
  • Smart Culture Awards for employee-focused culture
  • Inc. 5000 and Inc. 5000 Regionals: Midwest growth recognition

For a full list of awards, visit www.leafhome.com/press/.
Diversity and Equal Opportunity
Leaf Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law.
Americans with Disabilities Act Statement and Contact
Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to adarecruiting@leafhome.com.

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