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Customer Care Associate Jobs in Appleton, WI (NOW HIRING)

FOREVER INC

Client Care Associate

Hobart, WI · Hybrid

$17/hr

Client Care Associate Location: Green Bay, WI (Hybrid) Department: Client Care Reports To: Manager ... Accurately document client interactions within customer support ticketing systems (e.g. Zendesk or ...

Forever

Client Care Associate

Oneida, WI · On-site

$17/hr

Client Care Associate Location: Green Bay, WI (Hybrid) Overview Category Customer Service Description At FOREVER ® , we help families and individuals save, organize, and share their precious ...

WGR Furniture

Customer Care Specialist

Oshkosh, WI · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Care Specialist - Oshkosh * GREAT company culture! * Full time hours, flexible schedule ... Sales Associate * Answer incoming phone calls and assist customers with questions, payments, and ...

WGR Furniture

Customer Care Specialist

Oshkosh, WI · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Care Specialist - Oshkosh * GREAT company culture! * Full time hours, flexible schedule ... Sales Associate * Answer incoming phone calls and assist customers with questions, payments, and ...

WG&R Furniture

Customer Care Specialist

Oshkosh, WI

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Care Specialist - Oshkosh * GREAT company culture! * Full time hours, flexible schedule ... Sales Associate * Answer incoming phone calls and assist customers with questions, payments, and ...

ManhattanLife

Customer Care Specialist

De Pere, WI · On-site

$16.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

Associate's Degree preferred. Knowledge, Skills and Abilities: * 1+ years of health insurance and/or life insurance related customer care experience preferred. * Excellent verbal and written ...

SCHEELS

Customer Service Associate - Full Time

Appleton, WI

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ownership means accountability, care, and drive to go above and beyond * Expecting Honesty and ... of new Customer Service Associates and Cashiers * Assist with all other duties as assigned

Scheels

Customer Service Associate - Full Time

Freedom, WI · On-site

$14.50 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ownership means accountability, care, and drive to go above and beyond * Expecting Honesty and ... of new Customer Service Associates and Cashiers * Assist with all other duties as assigned

Scheels

Customer Service Associate - Full Time

Appleton, WI · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ownership means accountability, care, and drive to go above and beyond * Expecting Honesty and ... of new Customer Service Associates and Cashiers * Assist with all other duties as assigned

Dollar Tree

Customer Service Associate

Appleton, WI · On-site

$14.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate

Appleton, WI · On-site

$14.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

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Showing results 1-20

All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Appleton, WI

Customer Care Associate information

See Appleton, WI salary details

$8

$16

$26

How much do customer care associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer care associate in Appleton, WI is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.

What are the most commonly searched types of Customer Care jobs in Appleton, WI?

The most popular types of Customer Care jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Customer Care Associate jobs?

Cities near Appleton, WI with the most Customer Care Associate job openings:

Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Appleton, WI as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,765 per year, or $16.7 per hour.

Client Care Associate

FOREVER INC

Hobart, WI • Hybrid

$17/hr

Full-time

Posted 20 days ago

Job description

Job Title:         Client Care Associate

Location:         Green Bay, WI (Hybrid)

Department:    Client Care

Reports To:      Manager of Client Care

Company:        Forever, Inc. (www.forever.com)

About FOREVER

At FOREVER®, we help families and individuals save, organize, and share their precious memories – for generations.  As the world’s first and only permanent, complete, and trusted memory-keeping platform in the Cloud, we provide a unique, end-to-end solution to digitize, back-up, share, and permanently store personal and family memories.  We’re on a mission to build a company that serves people and families for generations.

Founded in 2012, we are a growth-stage company that is scaling fast, investing in innovation, and expanding our reach. This is a rare opportunity to join a purpose-driven team that uses cutting-edge technology to serve people with deep emotional impact.

About the Role

FOREVER is seeking a dynamic, client-focused and tech-savvy professional to join our Client Care Team. In this role, you’ll serve as the voice of FOREVER, delivering concierge-level support to clients via phone, email, and chat. You’ll assist with product and service inquiries, troubleshoot software issues across our web, mobile (Android/iOS), and desktop platforms (Artisan® and Historian™), and document interactions using tools like Zendesk. The ideal candidate is organized, technically proficient, relationship-oriented, and passionate about delivering exceptional service.

Key Responsibilities

  • Deliver exceptional client support across phone, email, and chat channels
  • Troubleshoot software and service issues across web, mobile, and desktop applications
  • Accurately document client interactions within customer support ticketing systems (e.g. Zendesk or similar platforms)
  • Educate and guide clients on product features and best practices within the FOREVER memory-keeping platform
  • Collaborate cross-functionally with Product, Engineering, and other teams to enhance the overall client experience
  • Contribute to usability testing and continuous improvement initiatives
  • Responsible for all other duties as assigned.
  • Secondary Education preferred, but not required.
  • 3+ years of experience working in an inbound and/or outbound call center environment.
  • Proficiency with customer support ticketing systems and live chat platforms.
  • Strong verbal and written communication skills.
  • Excellent organizational and time management abilities.
  • Ability to thrive in a fast-paced, collaborative, and mission-driven environment with a proactive approach to problem-solving.

You’ll Thrive at FOREVER If You…

  • Care deeply about helping people preserve and share their precious memories and stories.
  • Are results-oriented, data-savvy, and proactive in solving challenges.
  • Enjoy working with people and are a positive member of a mission-oriented, dedicated team.
  • Want to grow your management and leadership skills in a high-impact role with a growing company.
  • Appreciate a balance of strategic thinking and tactical execution.

What You’ll Love About Working at FOREVER:

  • Mission-driven culture with meaningful impact on families around the world.
  • Direct collaboration with senior leaders.
  • A high-ownership, critical role in a growth-stage tech company.
  • Competitive salary, benefits, and opportunities for advancement.
  • A collaborative, values-driven team with a very highly connected remote workforce.

Job Details:

  • Schedule:  Monday – Friday 9 am – 6 pm CST plus 1-2 weekends/month (9 am – 5 pm shift)
    • When working on weekends, you will be given 2 week days off that week.
  • Compensation: $17.00/hour + based on experience

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