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Customer Care Associate Jobs in Appleton, WI (NOW HIRING)

Oneida Nation

Retail Associate

Ashwaubenon, WI · On-site

$15.45/hr

Retail Associates' commitment to customer care will assist Oneida Retail Enterprise to achieve the overall mission while assisting to make Oneida a great place to work and live. Continuation of this ...

Oneida Nation

Retail Associate

Green Bay, WI · On-site

$15.45/hr

Retail Associates' commitment to customer care will assist Oneida Retail Enterprise to achieve the overall mission while assisting to make Oneida a great place to work and live. Continuation of this ...

Oneida Nation

Retail Associate

De Pere, WI

$15.45/hr

Retail Associates' commitment to customer care will assist Oneida Retail Enterprise to achieve the overall mission while assisting to make Oneida a great place to work and live. Continuation of this ...

Oneida Nation

Retail Associate

Appleton, WI

$15.45/hr

Retail Associates' commitment to customer care will assist Oneida Retail Enterprise to achieve the overall mission while assisting to make Oneida a great place to work and live. Continuation of this ...

Club Car Wash

Customer Service Associate

Appleton, WI · On-site

$13.75 - $19/hr

Ability to lift 25 pounds unassisted As A Sales Associate You Will: * Educate customers on promotions, memberships and products to create the ideal service experience. * Create a positive experience ...

Club Car Wash

Customer Service Associate

Appleton, WI · On-site

$16 - $18/hr

Ability to lift 25 pounds unassisted As A Sales Associate You Will: * Educate customers on promotions, memberships and products to create the ideal service experience. * Create a positive experience ...

Tusker

Customer Service Associate

Green Bay, WI · On-site

$22/hr

Our best associates bring positive energy to work, listen carefully, and never make customers feel rushed or embarrassed when they need extra help. We are looking for someone who can stay cheerful ...

New

Dollar Tree

Customer Service Associate

Appleton, WI · On-site

$14.25 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate

Appleton, WI · On-site

$14.25 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

AMMEGA

Customer Solutions Associate

Greenville, WI

$41K/yr

Contacting customers to collect invoices that are past due. We are looking for you to have: * Associate's or Bachelor's degree strongly preferred and/or at least four (4) years of previous experience.

AMMEGA

Customer Solutions Associate

Greenville, WI · On-site

$13.75 - $19/hr

Contacting customers to collect invoices that are past due. We are looking for you to have: * Associate's or Bachelor's degree strongly preferred and/or at least four (4) years of previous experience.

T-Mobile

Mobile Associate - Retail Sales

Kaukauna, WI · On-site

$20/hr

Mobile Associates (MA) are really brand ambassadors who build energy for customers for our products ... through Customer Care, or in-store. * Exploring individual needs and providing hands-on ...

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Showing results 21-40

All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Appleton, WI

Customer Care Associate information

See Appleton, WI salary details

$8

$16

$26

How much do customer care associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer care associate in Appleton, WI is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $18.75 per hour, depending on experience, location, and employer.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are the most commonly searched types of Customer Care jobs in Appleton, WI?

The most popular types of Customer Care jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Customer Care Associate jobs?

Cities near Appleton, WI with the most Customer Care Associate job openings:

Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Appleton, WI as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $34,765 per year, or $16.7 per hour.

Customer Service Associate - Full Time

Scheels

Appleton, WI • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Scheels rating

7.2

Company rating: 7.2 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

123rd of 740 rated retailers

Job description

Scheels Company Goals:
We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.
Overview:
Customer Service associates are responsible for creating a positive and personal experience for every customer. The Customer Service associate will operate the register, handle cash, and be knowledgeable about store products and promotions to resolve customer inquiries and issues. This role also involves training new cashiers and assisting with other front-end projects as needed.
What We Commit To - Our Employee Ownership Values
As an employee-owner, you're expected to actively contribute to a culture that thrives on:
  • Delivering a Personalized WOW Customer Experience

      • Every customer interaction is an opportunity to exceed expectations
      • We focus on making every visit memorable, personalized, and impactful

  • Having a Team-First, Winning Mentality

      • We succeed together by supporting one another and celebrating team wins
      • Collaboration and unity drive our performance and customer experience

  • Learning and Adapting to Constant Change

      • We embrace growth, innovation, and feedback
      • Change is not a barrier-it's a catalyst for improvement and excellence

  • Taking Pride in Our Work and Thinking Like Owners

      • Every task matters, and we take full responsibility for the results
      • Ownership means accountability, care, and drive to go above and beyond

  • Expecting Honesty and Integrity in All That We Do

    • Trust is the foundation of our relationships-with customers and with each other
    • We act with transparency, fairness, and respect at all times

Responsibilities:
  • Greet all customers with a smile when entering and exiting the store
  • Enhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt program
  • Accurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the store
  • Treat merchandise with care, and bag purchases carefully and efficiently
  • Promote the Scheels Visa card and clearly explain all benefits
  • End each transaction by saying "thank you" to every customer
  • Operate the register system, follow all cash handling policies, and be knowledgeable in store products and policies as they pertain to customer service
  • Resolving problems that involve several variables in standardized processes
  • Perform basic math, calculate discounts, make change, and accurately balance the cash drawer
  • Maintain an awareness of in-store events and promotions
  • Complete Customer Service projects and delegate to other cashiers when needed
  • Assist in the training of new Customer Service Associates and Cashiers
  • Assist with all other duties as assigned
  • Ability to work assigned schedule, which may include varied hours, evenings, weekends, and holidays

Education & Experience:
The ideal candidate will have a high school diploma or general education degree (GED) and 1+ years of cashiering experience or training, or equivalent combination of education and experience.
Physical Requirements/Lifting Requirements:
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.
Benefits:
At SCHEELS, we offer a full range of benefits, including an Employee Stock Ownership Plan (ESOP), 401(k) with Roth options, associate discounts, and full health coverage-including medical, HSA, dental, and vision. We also offer accident and hospital indemnity insurance, an Employee Assistance Program, and time to recharge through paid time off, holiday pay, maternity leave, and bereavement leave. (Note: Additional leave benefits may apply based on your state of employment.)
Learn more about what it means to be an owner at SCHEELS on our Careers Page.
EQUAL EMPLOYMENT OPPORTUNITY
Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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