Remote Customer Advocate Jobs in Decatur, GA (NOW HIRING)

Be a Pleio GoodStarter (Remote)

Be a Part of Something Bigger and Better. Work from Home!

Who We Are:

Individuals diagnosed with a chronic disease often feel overwhelmed, frustrated, and confused. Pleio helps patients overcome these emotional barriers and supports them in managing their new lifestyle. Leveraging our dedicated team of GoodStarters we meet patients where they are in their health journey.

GoodStarters conducts artfully scripted phone calls to connect and engage with patients, offering them emotional support, resources, and encouragement. By fostering meaningful connections, we aim to inspire positive health behaviors in our patient’s daily lives.

Who You Are:

You are a doer of good, a creator of cheer, and an overall enthusiast. You spread joy like confetti. At Pleio, every day is an opportunity to spread kindness and ignite smiles. And we let you do it at your speed.

What to Expect?

Are you a compassionate, articulate, and empathetic individual looking to make a meaningful impact on people’s lives? As a GoodStarter at Pleio, you’ll engage in purposeful conversations that require no selling. Your role will be to encourage and support individuals on their path to improved health, providing the human connection they need.

• Requirements:
• Must currently reside in the United States and does not reside in one of the following states: WA, ND, OH, WY, CA
• Strong internet connection (At least 25 Mbps download 10 Mbps upload)
• Experience with multitasking, able to handle upset customers, able to problem solve and provide timely updates
• Experience working in a remote or hybrid setting – self-sufficient
• Capable of following a script verbatim while sounding conversational
• Active listening skills and great communication
• Attention to detail and organizational skills
• Capable of passing a background check
• Laptop, Chromebook, or desktop computer running Windows 10 or higher (Macs, Netbooks, Tablets, and Smart Phones are not supported)
• 2GHz processor, or better
• Your own USB headset with a microphone that plugs into your computer

Responsibilities:

• Must exceed call requirements to guarantee a minimum pay
• Utilize MS Teams, call center software, and cloud-based software for day-to-day tasks
• High volume call attempts (Marketing suggestion?)
• Initiate and execute acts of kindness, bringing happiness and delight to our patients.
• Spread goodwill and create a sense of togetherness within our social community.
• Brighten the lives of our patients.
• Bring good intentions, boost positivity and cheer around you.
• Spread kindness and compassion, encouraging everyone at Pleio to embrace the magic of giving, gratitude, and goodwill.

A Few Good Reasons to Choose Pleio (and Do Good!):

• Opportunity with the Gig Economy: Work when you want while making a real difference from the comfort of your home office.
• Full-Time/Part-Time Flexibility: Create your own schedule, choose your own hours, and be your own boss. It’s that easy.
• Competitive Pay: We offer a competitive pay structure for the work you do, with opportunities for incentives and growth.
• Supplemental Income: Add extra money to your pocket by working peak hours (early morning, evening, or weekends). No selling required!
• Help People in Real Life...For Real: Get paid to help people; it makes you feel good and makes the world better.
• Excellent Team Culture: Enjoy a social network with group chats, virtual happy hours, and monthly contests with your fellow GoodStarters.
• Be Supported: Pleio supports GoodStarters with the technology, behavioral science, and community to be successful.

Preferred Talents and Abilities:

• 2 to 3 years of customer service experience with exceptional phone skills.
• Strong verbal communication and interpersonal skills.
• Proficient decision-making skills.
• Intermediate technical skills, including experience with cloud-based software.
• High school or equivalent (preferred).
• Bilingual in Spanish is a plus!

Apply to be a GoodStarter today – do good and make money!

Equal Opportunity Statement:

Pleio is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.

Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodation is available to any applicant who may need it. Please reach out to Recruiting@pleio.com to request accommodation and we’d be happy to chat.

Job Type: Contract

Work Location: Remote

Pleio is the leader in helping patients overcome the emotional barriers associated with non-adherence. We use a human-first approach to engagement leveraging our dedicated team of GoodStarters, who support and encourage patients as they manage their health journey.

We're on a mission to ensure every patient's voice is heard, and we're searching for compassionate GoodStarters to join our exceptional team. This is a remote position with flex time schedules, allowing you to make a difference from the comfort of your home office with a passion for helping others.