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Remote Customer Advocate Jobs in Decatur, GA (NOW HIRING)

Getaway

Remote Customer Representative

Atlanta, GA · Remote

$30K - $50K/yr

As a Customer Representative, you will play a key role in supporting clients throughout their ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

New

Getaway

Remote Customer Representative

Atlanta, GA · Remote

$15.50 - $21/hr

As a Customer Representative, you will play a key role in supporting clients throughout their ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

New

Nexora Talent

Remote- Customer Experience Service

Atlanta, GA · Remote

$15.50 - $21/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Afni, Inc.

Remote Customer Service Representative

Atlanta, GA · Remote

$15.50 - $21/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

Afni, Inc.

Remote Customer Service Representative

Atlanta, GA · On-site +1

$15.50 - $21/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

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Remote Customer Advocate information

See Decatur, GA salary details

$13

$21

$46

How much do remote customer advocate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote customer advocate in Decatur, GA is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $22.98 per hour, depending on experience, location, and employer.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are popular job titles related to Remote Customer Advocate jobs in Decatur, GA?

For Remote Customer Advocate jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Advocate jobs in Decatur, GA look for?

The top searched job categories for Remote Customer Advocate jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Remote Customer Advocate jobs?

Cities near Decatur, GA with the most Remote Customer Advocate job openings:

Remote Customer Advocate jobs near you
Infographic showing various Remote Customer Advocate job openings in Decatur, GA as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,116 per year, or $21.2 per hour.

Member Advocate

Advanced Medical Pricing Solutions

Peachtree Corners, GA • On-site, Remote

Full-time

Posted 23 days ago

Job description

The Member Advocate provides dedicated support to members and healthcare providers by responding to inquiries received by phone, fax, email, and mail to resolve balance billing issues and disputes. Working independently within a clearly defined scope, the Advocate ensures every interaction is handled with accuracy, professionalism, and empathy. Key responsibilities include coordinating and prioritizing multiple time-sensitive tasks, maintaining an organized, efficient workflow, and directing issues to the appropriate resources to ensure timely and effective resolution.
Requirements
Job Responsibilities:
  • Provide exceptional customer service on all incoming and outgoing calls throughout the shift.
  • Review and verify Balance Bills for accuracy and completeness.
  • Conduct daily welcome calls to newly enrolled members and patients.
  • Update all members/patients with open advocacy matters every 15 days
  • Prepare, file, and track correspondence related to dispute
  • Support members by answering questions related to the dispute and advocacy process.
  • Document all interactions accurately and completely in the appropriate systems.
  • Complete a minimum of 40-50 documented interactions per shift
  • Respond to incoming correspondence (email, fax, mail, phone) within 24-48 hours.
  • Maintain consistent communication with facilities, providers, EBOs, and debt collectors to assist in resolving open advocacy matters
  • Work independently while effectively collaborating with team members.
  • Serve as a liaison with TPA partners, employer groups, and brokers to assist in resolving open advocacy matters.
  • Adhere to all HIPAA guidelines to ensure the confidentiality of member and patient information across calls and written communications Interpret plan documents/plan guidelines
  • Recommend process improvements that enhance member satisfaction and operational efficiency.
  • Escalate advocacy concerns or complaints in accordance with established written guidelines.
  • Other duties as assigned.

Skills and Abilities:
  • Exceptional customer service, with a focus on building rapport and delivering positive member experiences
  • Active listening skills that support productive dialogue and effective issue resolution
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving abilities, including identifying issues and developing effective solutions
  • Ability to multi-task in fast-paced environment
  • High level of accuracy and attention to detail
  • Strong organizational and time-management skills, with the ability to prioritize tasks efficiently

Education and Experience:
  • Minimum of 2 years of experience in the healthcare industry, preferably in patient advocacy, customer service, or claims processing
  • Associate degree or vocational/technical certification in a healthcare-related field
  • Demonstrated experience using multi-line phone systems and electronic documentation software
  • Medical billing and medical coding experience preferred
  • Bilingual proficiency is a plus

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