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Remote Customer Advocate Jobs in Indiana (NOW HIRING)

Autocar, LLC

WM Service Manager

Hagerstown, IN · On-site +1

Location: Remote/Hybrid What We Offer * Competitive compensation that recognizes your skills ... Resolve escalated service issues and advocate for customer needs internally Qualifications

Dollar Tree

Customer Service Associates

Indianapolis, IN · On-site +1

$13.75 - $19/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

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Remote Customer Advocate information

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are the most commonly searched types of Customer Advocate jobs in Indiana? The most popular types of Customer Advocate jobs in Indiana are:
What are popular job titles related to Remote Customer Advocate jobs in Indiana? For Remote Customer Advocate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Customer Advocate jobs in Indiana look for? The top searched job categories for Remote Customer Advocate jobs in Indiana are:
What cities in Indiana are hiring for Remote Customer Advocate jobs? Cities in Indiana with the most Remote Customer Advocate job openings:
Remote Customer Advocate jobs near you
Infographic showing various Remote Customer Advocate job openings in Indiana as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

WM Service Manager

Autocar, LLC

Hagerstown, IN • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 29 days ago

Job description

Description
Position at Autocar, LLC
Autocar, LLC, a manufacturer of severe-duty vocational trucks carrying the first specialized truck brand in North America, is the only American-owned and operated original equipment manufacturer (OEM) of trucks. Autocar's severe-duty vocational trucks provide customers with the perfect tool for their jobs with the most uptime, support, and impact on their bottom line. Autocar collaborates with customers to build trucks to their exact specifications and needs. Autocar promises to provide trucks that deliver the best value, provide the best service, and provide a complete solution for customers' needs.
Summary:
The WM Service Manager serves as the primary liaison between the OEM and assigned waste management customer accounts. This role is responsible for ensuring optimal fleet performance, maximizing vehicle uptime, coordinating service support, and driving customer satisfaction. The manager partners closely with Sales, dealers, and internal engineering/service teams to deliver proactive solutions, resolve issues, and support long-term account growth.
Location: Remote/Hybrid
What We Offer
  • Competitive compensation that recognizes your skills, experience, and impact
  • Performance-based annual bonuses that reward results and contributions
  • Comprehensive medical, dental, and vision coverage to support your well-being
  • 401(k) with a 4% company match to help you invest in your future
  • 8 paid company holidays to rest, recharge, and maintain work-life balance

What You'll Do
  • Own and expand relationships with major waste management customers
  • Act as the primary liaison between Autocar and assigned accounts
  • Drive customer satisfaction, retention, and long-term growth
  • Partner with Sales to identify upsell, cross-sell, and fleet expansion opportunities
  • Lead business reviews focused on uptime, performance, and total cost of ownership
  • Coordinate with dealer service networks to ensure timely maintenance and repairs
  • Analyze telematics and fleet data to uncover performance improvements
  • Support new vehicle onboarding, training, and ongoing operational success
  • Resolve escalated service issues and advocate for customer needs internally

Qualifications
  • Bachelor's degree in engineering, Business, or related field (or equivalent experience)
  • 5+ years of experience in heavy-duty trucks, waste industry, fleet management, OEM operations, or related field
  • Proven experience working with dealer networks and service operations
  • Strong understanding of refuse/waste truck applications or vocational vehicle usage preferred
  • Familiarity with telematics, diagnostics, and fleet performance tools

Skills & Competencies
  • Strong account management and customer ownership mindset
  • Ability to identify growth opportunities and influence buying decisions
  • Technical aptitude in heavy-duty vehicles and systems
  • Excellent problem-solving and root cause analysis skills
  • Effective cross-functional collaboration (Sales, Engineering, Service)
  • Data-driven decision-making and analytical thinking
  • Strong communication and presentation skills
  • Ability to manage multiple stakeholders and priorities

Growth & Culture
  • Opportunities for continuous learning and professional development
  • Exposure to innovative technologies and enterprise-level data solutions
  • A collaborative, team-oriented environment where your ideas are valued
  • The chance to make a meaningful impact across a global organization

Job Duties Disclaimer:
The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee may be required to perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs.
Equal Employment Opportunity:
Autocar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.
Reasonable Accommodations (ADA Compliance):
Autocar complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Employees who require assistance or accommodation should contact Human Resources.

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