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Remote Customer Advocate Jobs in Indiana (NOW HIRING)

NextBillion.ai

Product Designer (Remote)

Indiana, PA · Remote

Collaborate with customer success to build a close understanding of customer needs * Stay up to date on current product design trends * Communicate your design rationale and advocate for design ...

Sedgwick

Field Case Manager

South Bend, IN · On-site +1

... remote work environment that allows face to face interaction with injured workers and medical ... Serve as patient advocate to support, guide and coordinate care for injured workers, families and ...

York Risk Services

Field Case Manager

South Bend, IN · On-site +1

... remote work environment that allows face to face interaction with injured workers and medical ... Serve as patient advocate to support, guide and coordinate care for injured workers, families and ...

Sedgwick

RN Field Case Manager

Merrillville, IN · Remote

$76K - $97K/yr

... remote work environment that allows face to face interaction with injured workers and medical ... Serve as patient advocate to support, guide and coordinate care for injured workers, families and ...

Sedgwick

RN Field Case Manager

Gary, IN · Remote

$77K - $98K/yr

... remote work environment that allows face to face interaction with injured workers and medical ... Serve as patient advocate to support, guide and coordinate care for injured workers, families and ...

York Risk Services

RN Field Case Manager

Gary, IN · Remote

$77K - $98K/yr

... remote work environment that allows face to face interaction with injured workers and medical ... Serve as patient advocate to support, guide and coordinate care for injured workers, families and ...

York Risk Services

RN Field Case Manager

Merrillville, IN · Remote

$76K - $97K/yr

... remote work environment that allows face to face interaction with injured workers and medical ... Serve as patient advocate to support, guide and coordinate care for injured workers, families and ...

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All JobsCustomer Advocate JobsRemote Customer Advocate JobsRemote Customer Advocate Jobs in Indiana

Remote Customer Advocate information

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are the most commonly searched types of Customer Advocate jobs in Indiana? The most popular types of Customer Advocate jobs in Indiana are:
What are popular job titles related to Remote Customer Advocate jobs in Indiana? For Remote Customer Advocate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Customer Advocate jobs in Indiana look for? The top searched job categories for Remote Customer Advocate jobs in Indiana are:
What cities in Indiana are hiring for Remote Customer Advocate jobs? Cities in Indiana with the most Remote Customer Advocate job openings:
Remote Customer Advocate jobs near you
Infographic showing various Remote Customer Advocate job openings in Indiana as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Medicare Advantage Member Services Representative

SIHO Insurance Services

Columbus, IN • On-site, Remote

Full-time

Posted 4 days ago

Job description

Job Title: Medicare Advantage Member Services Representative 
Reports To: Manager, MytruAdvantage Customer Service

Our Vision
SIHO Insurance Services will be the premier healthcare delivery system administration company, known and respected for its Insurance high quality people, innovative products and outstanding services.

Location Requirement: This position is based in Columbus, IN and is not eligible for remote work or relocation. Candidates must reside in or be willing to commute to Columbus.

MTA Member Services

SIHO’s Member Services Representatives assist in creating an excellent experience for SIHO’s members and their providers. The primary responsibility of this position is to respond to member’s and providers inquiries. This position mainly responds to telephonic inquiries but may also be responsible for responding to written inquiries and assisting walk-in members. This is a non-exempt position.

Brief Description of Duties:

  • Assist members with navigating their healthcare needs by explaining benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate

  • Comply with regulatory requirements while addressing customer needs which may include complex benefit questions.

  • Record details of inquiries, comments, complaints, and transactions.

  • Escalate unresolved and pending customer grievances.

  • Support teammates as business needs require to ensure the organization is meeting the needs of our members and providers

  • Strive for first call resolution while demonstrating SIHO’s dedication to proactively work to resolve members questions and concerns.

  • Work with partners in other departments, or to Doctors’ offices to help resolve a customer concern.

  • Support your teammates as business needs require to ensure we are meeting the needs of our customers.

  • Performs other relevant duties deemed necessary to achieve department and company-wide goals.

Traits we are looking for:

  • Trustworthy Empathic Proactive

  • Compassionate Good Listener Problem Solver

  • Communicator Patient Personable & Collaborative

Schedule & Work Environment:

  • Full-time position with hybrid work arrangement (3 days in office, 2 days remote)

  • Annual schedule divided into two seasons:

Peak Season (October 1 - March 31)

  • Team coverage required 7 days/week, 8am-9pm

  • Available shifts: 8am-5pm, 9am-6pm, 12pm-9pm (remote), and 10am-7pm as needed

  • Weekend requirement: Minimum 2 weekends per month (remote shifts 12pm-9pm or 10am-7pm)

  • Schedules provided one month in advance with consideration for employee preferences

Off-Peak Season (April 1 - September 30)

  • Monday-Friday coverage between 8am-9pm

  • Available shifts: 8am-5pm, 9am-6pm, or 12pm-9pm (remote)

  • Must work one late shift per week (either 9am-6pm or 12pm-9pm)

Minimum Skills Requirement:

  • Possess a passion for customer service

  • Excellent communications (oral and written) and strong listening skills

  • General knowledge and understanding of health insurance

  • Knowledge of Medicare Advantage is preferred, but not required

  • This job calls for strong emotional intelligence to proactively provide solutions, ensuring the member's health and safety

  • Ability to maintain attendance to support required quality and quantity of work

  • Professional appearance and presence

  • Commitment to support and maintain confidentiality in conformance to HIPAA guidelines

Required Education:

  • High School Diploma and 2 years of Customer service experience

  • Working experience of Microsoft Office or other comparable software

Note: This position supports Medicare Advantage/MyTruAdvantage products, requiring weekend availability during peak season to ensure continuous member support.

*All positions are subject to change based on the needs of the business

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.