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Remote Cruise Line Jobs (NOW HIRING)

... Carnival Cruise Line's reservation systems. This role focuses on learning core systems ... This position is classified as "remote." As a remote role, it allows employees to work full-time ...

... Carnival Cruise Line's reservation systems. This role focuses on learning core systems ... This position is classified as "remote." As a remote role, it allows employees to work full-time ...

Scenic Luxury Cruises & Tours' ultra-luxury river cruises span Europe and Southeast Asia, offering ... This position is instrumental in driving top-line activity and is growth-focused and aligned with ...

Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ... Lead business reviews, line reviews, and customer presentations with clear, data-driven insights.

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How much do remote cruise line jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for remote cruise line in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What Are Remote Cruise Line Jobs?

Remote cruise line jobs are work-from-home positions focused on helping customers plan and book a trip with a cruise line. Your duties in these positions include answering client questions about a cruise line or trip, booking reservations, canceling or modifying reservations, generating sales through outbound calls and upselling, and providing general customer service. You carry out your responsibilities from a home office, so you need a quiet area with a dedicated phone line and workspace in which to take calls and assist customers. These jobs are either part-time or full-time and require some evening and weekend work.

What are remote cruise line jobs?

Remote cruise line jobs are positions within the cruise industry that can be performed from a location outside of a ship or company office, typically from home. These roles often include customer service representatives, travel agents, reservation specialists, marketing professionals, and IT support staff. Remote cruise line workers help customers book cruises, provide information, resolve issues, and support cruise operations from afar. The rise of digital technology has made it possible for many support and administrative functions to be handled remotely. This flexibility allows cruise lines to operate efficiently while offering employees the opportunity to work from anywhere.

What is the difference between Remote Cruise Line vs Remote Travel Agent?

AspectRemote Cruise LineRemote Travel Agent
CredentialsTravel certifications, customer service skillsTravel certifications, customer service skills
Work EnvironmentCustomer support, booking, and sales for cruise linesPlanning, booking, and advising clients on travel options
Industry UsageSpecific to cruise line companiesBroader travel industry, including cruises, flights, hotels
Search IntentCompare cruise-specific roles with other travel jobsCompare general travel roles with cruise-specific positions

Remote Cruise Line roles focus on supporting cruise line operations and customer bookings, often requiring specific cruise industry knowledge. Remote Travel Agents handle a wider range of travel services, including flights and hotels, with broader industry applications. Both roles involve customer service and booking skills, but Remote Cruise Line positions are specialized within the cruise sector.

What are the key skills and qualifications needed to thrive as a Remote Cruise Line Customer Service Representative, and why are they important?

To thrive as a Remote Cruise Line Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with reservation systems, CRM software, and online communication tools is typically required. Patience, adaptability, and a customer-oriented mindset help you deliver exceptional service and handle diverse guest concerns remotely. These skills and qualities are crucial for ensuring customer satisfaction and maintaining the cruise line's reputation in a virtual work environment.

What are some unique challenges faced by employees working remotely for a cruise line, and how can they effectively collaborate with ship-based teams?

Employees working remotely for a cruise line often face the challenge of coordinating with colleagues and teams who are physically onboard ships, sometimes across different time zones and with limited connectivity. Effective communication is key—using reliable collaboration tools such as video conferencing, instant messaging, and project management platforms helps bridge the distance. It’s important to establish clear expectations, maintain regular check-ins, and be flexible with meeting times to accommodate ship schedules. Building strong working relationships and understanding shipboard operations can also enhance collaboration and ensure smooth workflow.
What cities are hiring for Remote Cruise Line jobs? Cities with the most Remote Cruise Line job openings:
What are the most commonly searched types of Cruise Line jobs? The most popular types of Cruise Line jobs are:
What states have the most Remote Cruise Line jobs? States with the most job openings for Remote Cruise Line jobs include:
Infographic showing various Remote Cruise Line job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.
Business Development Manager - Key Accounts Western USA and Canada

Business Development Manager - Key Accounts Western USA and Canada

Holland America Group

Santa Clarita, CA • Remote

Full-time

Medical, Retirement

Posted 24 days ago


Holland America Line rating

6.5

Company rating: 6.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

7th of 9 rated cruise lines


Job description

One of the best-known names in cruising, Cunard is the world's leading international premium cruise line, carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation, Cunard is well known for its White Star Service and Trans-Atlantic Crossings.  

This role is responsible for the business development and revenue growth of a defined portfolio of key travel agency accounts and consortia within the West region. The position focuses on driving sales performance, strengthening strategic partnerships, and executing accountspecific growth plans aligned with Cunard's commercial objectives and Cultural Essentials. The role operates with a high degree of autonomy and partners closely with internal Sales, Marketing, Revenue Management, and Customer Service teams.


Here's a summary of what Cunard is looking for in a Business Development Manager-West. Is this you? 

 
Responsibilities: 

Business Development & Revenue Growth 

  • Own and deliver sales performance for assigned key accounts and consortia.

  • Develop and execute strategic account plans to drive share growth, Grills penetration, and premium itinerary performance.

  • Identify incremental revenue opportunities and close nearterm business through consultative selling and disciplined followup.

  • Utilize CRM systems (Salesforce preferred) to manage pipeline, track opportunities, document account activity, and support forecasting and reporting.

Agency Account Management 

  • Serve as primary relationship owner for assigned accounts, acting as the senior point of contact.

  • Conduct regular business reviews, strategy sessions, and performance tracking.

Marketing & Commercial Planning 

  • Develop and manage coop marketing plans in partnership with Marketing and agency stakeholders.

  • Oversee execution of campaigns, events, and promotions tied to measurable results.

  • Participate in trade conferences and industry events, often including evenings and/or weekends and occasional international travel, to support commercial objectives and account growth.

Communication & Collaboration (15%)

  • Partner crossfunctionally to align sales, marketing, and service execution

  • Provide consistent feedback and insights to leadership on market conditions and competitive dynamic

Budget & Resource Management (5%)

  • Manage assigned budgets responsibly, ensuring alignment to ROI and commercial priorities                                                                                                                                                            

Knowledge, Skills & Abilities:

  • Scope: This role operates with a high degree of autonomy and minimal daytoday supervision, requiring strong planning, prioritization, and timemanagement skills. The position is fieldbased and involves regular travel, including participation in trade events, ship inspections, and agency engagements, some of which may occur on evenings or weekends. The role is responsible for managing multiple accounts and initiatives simultaneously, leveraging CRM tools (Salesforce preferred) to track activity, pipeline, and performance. Success is measured by sales results, account growth, and the ability to adapt to market conditions, competitive dynamics, and evolving commercial priorities.

  • Problem solving: Applies sound judgment to resolve complex account, service, and commercial challenges. Balances customer needs with company objectives, identifying practical solutions that drive longterm partnership value and revenue growth.

  • Impact: Direct impact on regional and national sales performance, product penetration, and account retention. Decisions influence revenue outcomes, brand positioning within strategic partners, and Cunard's competitive standing in the Northeast market.

  • Leadership: Leads through influence rather than direct authority. Models Cunard's Cultural Essentials, builds trust with internal and external partners, and demonstrates accountability, professionalism, and collaborative leadership.

Requirements:

  • Education: Bachelor's degree required (Business, Marketing, Communications preferred)

  • Minimum 3 years B2B sales experience

  • Preferred 5+ years B2B sales experience within the travel industry

Knowledge, Skills & Abilities: 

  • Strong consultative selling and presentation skills (inperson and virtual)

  • Excellent written and verbal communication

  • Proficiency in Microsoft Office (Excel, Word, PowerPoint)

  • Ability to plan, prioritize, and manage multiple initiatives independently

  • Entrepreneurial mindset with strong collaboration skills

Travel:  25-50% with shipboard travel likely

Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.

Physical Demands: May need to stand for long periods of time.

This position is classified as "remote."  As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Cunard headquarters in Santa Clarita, CA for in-office collaboration. 

Benefits  

  • Cruise and Travel Privileges for You and Your Family 
  • Health Benefits 
  • 401(k)  
  • Employee Stock Purchase Plan  
  • Training & Professional Development 
  • Tuition & Professional Certification Reimbursement 

Our Culture... Stronger Together 

Our highest responsibilities and top priorities are compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  
https://www.princess.com/aboutus/culture-framework/. 

 
Princess/Cunard is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Americans with Disabilities Act (ADA) 

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact careers@carnival.com.  
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