Overview
Under the direction of the Director of Government Services, provides service support to military and government transferees. Position interacts with several service areas within the organization, including Customer Service, OPS, International, Claims, and Capital Relocation to ensure that all relocation activities are performed in accordance with contractual and industry guidelines
Responsibilities
- DUTIES AND RESPONSIBILITIES:
Communication
- Communicates with transferee to ensure the highest level of customer service and satisfaction.
- Provides timely updates on the shipment status
- Proactively Identifies and communicates potential problems in a move before they happen
- Properly educated transferees on the move process to ensure transferee is aware of the flow of a move.
Data Integrity
- Updates and completes all data in required DOS/GSA transportation database systems.
- Enters and updates all data into JK systems, and ensures all data is complete and accurate.
- Can accurately associate move types and methods of travel (International, Interstate, Intrastate, Local) within JK systems and ensure data associated to those types is accurate.
- Submits and follows up timely on all GSA 3080 submissions.
Government Supplier Relations
- Reviews and understands all requirements, and standards as specified in the HTOS and applicable government tenders and contracts,
- Understands and is familiar with applicable government tenders and can properly utilize the tools associated with those tenders.
- Works with and builds relationships with government counselors, to develop strong two-lane communication with government clients.
- Identify and assigns vendors to support JK government relocations.
- Works, and communicates with vendors to ensure move completion and contractual requirements are met.
- Other administrative duties as assigned
Qualifications
- High School diploma or equivalent.
- Must possess or have the ability to acquire a security clearance.
- Microsoft Office suite or comparable software packages.
- Move management experience.
- Good math skills
- High attention to detail
- Excellent customer service skills
About
As the largest independent mover in North America, JK delivers superior relocation and logistics services to military service members, government agencies, large corporations, businesses and homeowners around the world....and the list goes on! JK actively seeks dedicated professionals ready to positively impact domestic and global communities.
JK Moving is proud to be named as one of the Best Places to Work for 2020, an award that is particularly meaningful because winners are selected based on employee survey feedback. During 2018, the company established the JK Community Farm, a charitable effort designed to alleviate hunger by growing and harvesting crops and livestock and donating them to Loudoun Hunger Relief. From charitable giving to competitive compensation to fun corporate events, JK invests in each employee's professional and personal growth. This level of commitment sets JK apart from other companies - why not consider joining JK Moving Services today!
JK Benefits
- In addition to comprehensive medical, dental, and vision insurance, JK Moving offers:
- World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
- Recruitment and customer referral bonuses
- Company-paid life insurance and accidental death benefits
- Voluntary protection programs for employees and their families
- Service recognition programs
- Safety & performance bonuses
- Tuition reimbursement and student loan repayment assistance
- Discounted membership @ Gold's Gyms (corporate locations) nationwide
- Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
- Medical and Dependent Care Flexible Spending Accounts (FSAs)
- Health Savings Account (HSA) with employer matching contribution
Equal Opportunity/Affirmative Action Employer
