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Remote Crisis Text Line Jobs in Seattle, WA (NOW HIRING)

Crisis Connections

988 Crisis Call Specialist

Seattle, WA · On-site +1

$26.79/hr

... Line of Compassion 988 Crisis Call Specialist Part-Time & Full-Time Fully Remote (WA, AZ, OH, TX) ... In this role, you will be a trusted voice for individuals reaching out via phone, chat or text ...

Crisis Connections

988 Crisis Call Specialist

Seattle, WA · Remote

$26.79/hr

... Line of Compassion 988 Crisis Call Specialist Part-Time & Full-Time | Fully Remote (WA, AZ, OH ... In this role, you will be a trusted voice for individuals reaching out via phone, chat or text ...

Bicycle Health

Recovery Coach

Seattle, WA · Remote

$23 - $25/hr

The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical ... Remote Schedule: Sunday-1:30pm-10pm EST/Monday-Thursday 3:30pm-12am EST (Full time - 40 hours/week ...

Bicycle Health

Recovery Coach

Seattle, WA · Remote

$23 - $25/hr

The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical ... Remote Schedule: Sunday-1:30pm-10pm EST/Monday-Thursday 3:30pm-12am EST (Full time - 40 hours/week ...

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All JobsCrisis Text Line JobsRemote Crisis Text Line JobsRemote Crisis Text Line Jobs in Seattle, WA

Remote Crisis Text Line information

See Seattle, WA salary details

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How much do remote crisis text line jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote crisis text line in Seattle, WA is $21.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $23.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Crisis Text Line counselor?

To thrive as a Remote Crisis Text Line Counselor, you need strong active listening, emotional intelligence, and crisis intervention skills, often supported by completion of specialized training in crisis support. Familiarity with digital communication platforms and adherence to confidentiality protocols are essential. Compassion, resilience, and the ability to remain calm under pressure are critical soft skills in this role. These skills ensure that counselors can provide effective support to individuals in crisis, maintain professional boundaries, and contribute to positive outcomes during high-stress interactions.

What is a Remote Crisis Text Line counselor?

A Remote Crisis Text Line counselor is a trained volunteer or professional who provides emotional support, crisis intervention, and resources to individuals in distress through text messaging. They work remotely, allowing them to assist people from anywhere with an internet connection. Counselors respond to texters experiencing a variety of mental health challenges, such as anxiety, depression, or suicidal thoughts, and guide them to de-escalate their situation and find appropriate help. This role requires empathy, active listening skills, and the ability to remain calm under pressure.

What are some common challenges faced by Remote Crisis Text Line counselors, and how can they be managed?

Remote Crisis Text Line counselors often encounter emotionally intense conversations and may feel challenged by the need to provide effective support without face-to-face interaction. Managing emotional boundaries and self-care is essential to avoid burnout. Counselors benefit from regular supervision, team debriefings, and access to mental health resources provided by the organization. Staying connected with fellow counselors through online platforms also helps foster a supportive work environment and encourages shared learning.

What is the difference between Remote Crisis Text Line vs Remote Crisis Counselor?

AspectRemote Crisis Text LineRemote Crisis Counselor
CredentialsTraining in crisis intervention, mental health awarenessSimilar training in crisis management, mental health certifications often preferred
Work EnvironmentOnline, remote text-based platformRemote, often via phone or chat platforms
Employer & IndustryNonprofit organizations, mental health servicesHealthcare providers, mental health agencies
Search & Comparison IntentHigh overlap in crisis intervention roles, text-based supportSimilar roles in mental health support, differing in communication mode

Both roles involve providing mental health support remotely, with the main difference being the communication mode—text-based for Remote Crisis Text Line and often voice or chat for Remote Crisis Counselor. They share similar training requirements and are employed in mental health organizations, making them closely related in the crisis intervention field.

What are the most commonly searched types of Crisis Text Line jobs in Seattle, WA? The most popular types of Crisis Text Line jobs in Seattle, WA are:
What are popular job titles related to Remote Crisis Text Line jobs in Seattle, WA? For Remote Crisis Text Line jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Remote Crisis Text Line jobs in Seattle, WA look for? The top searched job categories for Remote Crisis Text Line jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Remote Crisis Text Line jobs? Cities near Seattle, WA with the most Remote Crisis Text Line job openings:
Remote Crisis Text Line jobs near you

988 Crisis Call Specialist

Crisis Connections

Seattle, WA • On-site, Remote

$26.79/hr

Full-time

Re-posted 6 days ago

Job description

Job Type
Full-time, Part-time
Description
Join the Front Line of Compassion
988 Crisis Call Specialist
Part-Time & Full-Time Fully Remote (WA, AZ, OH, TX)
$26.79/hour Union-Represented (OPEIU)
At Crisis Connections, we believe that every person deserves compassionate, accessible support during their most difficult moments. As a 988 Crisis Call Specialist, you'll play a vital role in providing life-saving emotional support to individuals experiencing mental health crises-right when they need it most.
If you're empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team.
Why This Role Matters
The 988 Suicide & Crisis Lifeline is transforming how people access mental health support. In this role, you will be a trusted voice for individuals reaching out via phone, chat or text, offering hope, connection, and practical support during moments of distress.
Our approach centers dignity, respect, and non-judgment-meeting people where they are and helping them move toward safety and stability.
What You'll Do
As a 988 Crisis Call Specialist, you will:
  • Provide empathetic, nonjudgmental crisis intervention via phone, or chat and text
  • Conduct suicide risk and behavioral health assessments and support de-escalation
  • Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed
  • Develop safety and action plans with individuals in crisis
  • Connect callers to appropriate community resources and crisis response partners
  • Accurately document interactions in the electronic health record
  • Follow established 988 Lifeline protocols and performance standards
  • Contribute to shared team goals for response times, availability, and quality care

Requirements
What We're Looking For
We're seeking candidates who bring both skill and heart to this work.
Required Qualifications:
  • High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor's degree + 1 year BH experience, Associate degree + 2 years BH experience)
  • Strong verbal and written communication skills
  • Ability to multitask across multiple software platforms in a fast-paced environment
  • Ability to remain focused and grounded during emotionally intense conversations
  • Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

Preferred Experience:
  • Crisis intervention or suicide prevention experience
  • Behavioral health or contact center experience
  • Knowledge of the King County public mental health system

Technology & Work Environment
This is a fully remote position, with requirements to support confidentiality and service quality:
  • Must reside in Washington, Arizona, Ohio, or Texas
  • Reliable high-speed internet (wired connection preferred; no hotspots)
  • Smartphone capable of using Microsoft Multi-Factor Authentication (MFA)
  • Quiet, private workspace suitable for confidential conversations
  • Ability to sit or stand and use a headset for extended periods

A brief computer skills assessment is required as part of the hiring process. Accommodations are available upon request.
Scheduling & Pay
  • Multiple schedules available (part-time and full-time)
  • $26.79 per hour
  • Union-represented position (OPEIU)
  • Paid training and onboarding
  • Full Benefits

Our Commitment to Inclusion
Thriving employees create a thriving mission. Crisis Connections is committed to diversity, equity, and inclusion. We value lived experience and welcome applicants from all backgrounds. BIPOC individuals, people with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.
Ready to Make a Difference?
If you're passionate about mental health, believe in compassionate crisis care, and want to be part of a mission-driven, supportive team-we'd love to hear from you.
Apply today and help answer the call when it matters most.

Apply