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Remote Content Quality Analyst Jobs in Kansas (NOW HIRING)

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly ...

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly ...

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly ...

micro1 AI

Senior Counsel - Remote

Overland Park, KS · Remote

$140 - $400/hr

Contribute to content quality assurance by spotting errors, inconsistencies, or ambiguities in ... Proven abilities in legal analysis, research, and drafting across a range of legal subjects.

micro1 AI

Senior Counsel - Remote

Wichita, KS · Remote

$140 - $400/hr

Contribute to content quality assurance by spotting errors, inconsistencies, or ambiguities in ... Proven abilities in legal analysis, research, and drafting across a range of legal subjects.

micro1 AI

Senior Counsel - Remote

Olathe, KS · Remote

$140 - $400/hr

Contribute to content quality assurance by spotting errors, inconsistencies, or ambiguities in ... Proven abilities in legal analysis, research, and drafting across a range of legal subjects.

micro1 AI

Senior Counsel - Remote

Topeka, KS · Remote

$140 - $400/hr

Contribute to content quality assurance by spotting errors, inconsistencies, or ambiguities in ... Proven abilities in legal analysis, research, and drafting across a range of legal subjects.

micro1 AI

Senior Counsel - Remote

Kansas City, KS · Remote

$140 - $400/hr

Contribute to content quality assurance by spotting errors, inconsistencies, or ambiguities in ... Proven abilities in legal analysis, research, and drafting across a range of legal subjects.

micro1 AI

Senior Legal Consultant - Remote

Olathe, KS · Remote

$140 - $400/hr

Contribute to content quality assurance by spotting errors, inconsistencies, or ambiguities in ... Proven abilities in legal analysis, research, and drafting across a range of legal subjects.

micro1 AI

Senior Legal Consultant - Remote

Topeka, KS · Remote

$140 - $400/hr

Contribute to content quality assurance by spotting errors, inconsistencies, or ambiguities in ... Proven abilities in legal analysis, research, and drafting across a range of legal subjects.

micro1 AI

Senior Legal Consultant - Remote

Wichita, KS · Remote

$140 - $400/hr

Contribute to content quality assurance by spotting errors, inconsistencies, or ambiguities in ... Proven abilities in legal analysis, research, and drafting across a range of legal subjects.

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All JobsContent Quality Analyst JobsRemote Content Quality Analyst JobsRemote Content Quality Analyst Jobs in Kansas

Remote Content Quality Analyst information

What is the difference between Remote Content Quality Analyst vs Remote Content Moderator?

AspectRemote Content Quality AnalystRemote Content Moderator
Primary RoleAssess and improve content quality, ensure compliance with guidelines, analyze content performanceReview and remove inappropriate or harmful content, enforce community standards
Skills & CertificationsAnalytical skills, content guidelines knowledge, attention to detailKnowledge of platform policies, quick decision-making, communication skills
Work EnvironmentData analysis, reporting, collaboration with content teamsReal-time content review, moderation tasks, often in shifts

While both roles involve content review, the Remote Content Quality Analyst focuses on evaluating and improving content quality through analysis, whereas the Remote Content Moderator primarily reviews content to enforce community standards and remove harmful material. The analyst role is more data-driven, while moderation is more reactive and operational.

What are the key skills and qualifications needed to thrive as a remote content quality analyst?

To thrive as a Remote Content Quality Analyst, you need strong analytical skills, attention to detail, and a background in content creation or editing, often supported by a bachelor's degree in communications, English, or a related field. Familiarity with content management systems (CMS), quality assurance tools, and knowledge of SEO best practices are typically required. Excellent written communication, critical thinking, and the ability to work independently are standout soft skills for this role. These skills ensure the delivery of high-quality, consistent, and optimized content that meets organizational standards and enhances user experience.

What does a remote content quality analyst do?

A Remote Content Quality Analyst is responsible for reviewing digital content to ensure it meets specific quality, accuracy, and compliance standards. They evaluate text, images, videos, or other media for consistency, relevance, and adherence to company or client guidelines. Working remotely, they use various tools to assess, edit, and provide feedback on content, often collaborating with content creators and managers to improve overall quality. This role helps ensure that published materials align with brand voice and regulatory requirements.

What are some common challenges faced by remote content quality analysts, and how can they be addressed?

Remote Content Quality Analysts often encounter challenges such as maintaining consistent communication with team members, adapting to evolving content standards, and managing time effectively without direct supervision. To overcome these, it's important to utilize collaboration tools, stay updated on guidelines through regular training, and establish a structured daily routine. Additionally, proactive communication with editors and content creators helps ensure clarity and alignment on expectations, which leads to higher quality outcomes.
What are popular job titles related to Remote Content Quality Analyst jobs in Kansas? For Remote Content Quality Analyst jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Remote Content Quality Analyst jobs in Kansas look for? The top searched job categories for Remote Content Quality Analyst jobs in Kansas are:
What cities in Kansas are hiring for Remote Content Quality Analyst jobs? Cities in Kansas with the most Remote Content Quality Analyst job openings:
Remote Content Quality Analyst jobs near you
Infographic showing various Remote Content Quality Analyst job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Quality Analyst Lead

MCI Careers

Wichita, KS • Remote

Full-time

Re-posted 25 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a Quality Analyst Lead to join our team. The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly monitoring performance, providing targeted coaching to frontline teams, and guiding continuous improvement initiatives that strengthen overall customer experience delivery.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Provides targeted coaching and guidance to approximately 20 agents, strengthening accuracy, compliance, and overall interaction quality.
  • Identifies quality gaps, incorrect responses, and inconsistencies in case handling, and offers clear direction to prevent future issues.
  • Addresses performance concerns with Specialists and Team Leads and supports the implementation of practical improvement plans.
  • Conducts evaluations, audits, calibration sessions, and trend analyses to maintain consistent quality standards.
  • Recommends training updates, process improvements, or workflow changes based on performance trends and recurring issues.
  • Spends at least 5% of work time handling customer inquiries to stay grounded in frontline processes.
  • Partners with Training, Operations, and Workforce teams to integrate quality insights into coaching and procedural updates.
  • Maintains documentation for quality expectations, scoring guidelines, and evaluation standards to ensure clarity and consistency.
  • Prepares quality reports highlighting trends, root causes, and risks, along with actionable recommendations for leadership.
  • Facilitates calibration sessions to align evaluators, SMEs, and leaders on scoring practices and policy interpretation.
  • Supports new hires by reinforcing quality standards and providing additional coaching during initial ramp-up.
  • Refines scorecards and evaluation criteria to align with business goals, compliance needs, and customer experience priorities.
  • Monitors customer trends, procedural gaps, and pain points, escalating issues to prevent repeat defects.
  • Contributes to corrective action plans for recurring quality issues and tracks the impact of implemented solutions.
  • Provides case-based feedback using real examples to reinforce best practices and support decision-making in complex scenarios.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • 3–5+ years of QA or operations experience in a contact center.
  • Strong understanding of quality frameworks, scorecards, and audit methodologies.
  • Ability to analyze trends and present actionable insights.
  • Experience facilitating calibrations and coaching conversations.
  • High attention to detail and strong documentation skills.
  • Proficiency in analytics and reporting tools.

Nice to Have

  • Experience creating QA programs from inception.
  • Familiarity with speech analytics or automated QA platforms.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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