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Remote Quality Analyst Jobs in Kansas (NOW HIRING)

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly ...

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly ...

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly ...

AXIUS GROUP LLC

NC Programmer - Remote

Wichita, KS · Remote

$23.75 - $32.50/hr

... better efficiency and quality. * Analytical Thinking: Strong analytical skills to evaluate ... This is a remote position, requiring a stable internet connection and access to industry-standard ...

Scopely

... remote basis At Scopely, we care deeply about what we do and want to inspire play, every day ... quality, accuracy, privacy, and business context * Partner with product, design, economy, live ...

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Remote Quality Analyst information

See Kansas salary details

$15

$28

$45

How much do remote quality analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote quality analyst in Kansas is $28.91, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $33.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote quality analysts, and how can they be addressed?

Remote Quality Analysts may face challenges such as maintaining effective communication with development teams, managing time zones, and staying updated on project progress when working independently. To overcome these, it's important to establish clear communication channels, participate in regular virtual meetings, and use project management tools to track workflows and issues. Building strong relationships with team members, proactively seeking updates, and organizing your workday for maximum productivity also contribute to overcoming remote work challenges. By staying organized and connected, Remote Quality Analysts can effectively uphold quality standards and contribute meaningfully to their teams.

What are the key skills and qualifications needed to thrive as a remote quality analyst?

To thrive as a Remote Quality Analyst, you need strong analytical skills, attention to detail, and a background in quality assurance or a related field, often supported by a relevant degree. Familiarity with QA software tools, such as JIRA, Selenium, or Quality Center, and certifications like ISTQB or Six Sigma are highly beneficial. Excellent communication, time management, and self-motivation are key soft skills for collaborating and delivering results in a remote environment. These skills ensure efficient identification of issues, consistent process improvement, and seamless remote collaboration to meet quality standards.

What is a remote quality analyst?

A Remote Quality Analyst is responsible for evaluating and ensuring the quality of products, services, or processes while working from a remote location. They analyze data, identify defects or areas for improvement, and collaborate with teams to implement quality standards. This role often involves testing software, reviewing customer interactions, or assessing business operations to maintain compliance and efficiency. Remote Quality Analysts use various tools to track and report issues, ensuring that final products or services meet company and industry standards. Effective communication, attention to detail, and analytical skills are essential for success in this role.

What are popular job titles related to Remote Quality Analyst jobs in Kansas? For Remote Quality Analyst jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Remote Quality Analyst jobs in Kansas look for? The top searched job categories for Remote Quality Analyst jobs in Kansas are:
What cities in Kansas are hiring for Remote Quality Analyst jobs? Cities in Kansas with the most Remote Quality Analyst job openings:
Remote Quality Analyst jobs near you
Infographic showing various Remote Quality Analyst job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $60,131 per year, or $28.9 per hour.

Quality Analyst Lead

MCI Careers

Wichita, KS • Remote

Full-time

Re-posted 25 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a Quality Analyst Lead to join our team. The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly monitoring performance, providing targeted coaching to frontline teams, and guiding continuous improvement initiatives that strengthen overall customer experience delivery.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Provides targeted coaching and guidance to approximately 20 agents, strengthening accuracy, compliance, and overall interaction quality.
  • Identifies quality gaps, incorrect responses, and inconsistencies in case handling, and offers clear direction to prevent future issues.
  • Addresses performance concerns with Specialists and Team Leads and supports the implementation of practical improvement plans.
  • Conducts evaluations, audits, calibration sessions, and trend analyses to maintain consistent quality standards.
  • Recommends training updates, process improvements, or workflow changes based on performance trends and recurring issues.
  • Spends at least 5% of work time handling customer inquiries to stay grounded in frontline processes.
  • Partners with Training, Operations, and Workforce teams to integrate quality insights into coaching and procedural updates.
  • Maintains documentation for quality expectations, scoring guidelines, and evaluation standards to ensure clarity and consistency.
  • Prepares quality reports highlighting trends, root causes, and risks, along with actionable recommendations for leadership.
  • Facilitates calibration sessions to align evaluators, SMEs, and leaders on scoring practices and policy interpretation.
  • Supports new hires by reinforcing quality standards and providing additional coaching during initial ramp-up.
  • Refines scorecards and evaluation criteria to align with business goals, compliance needs, and customer experience priorities.
  • Monitors customer trends, procedural gaps, and pain points, escalating issues to prevent repeat defects.
  • Contributes to corrective action plans for recurring quality issues and tracks the impact of implemented solutions.
  • Provides case-based feedback using real examples to reinforce best practices and support decision-making in complex scenarios.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • 3–5+ years of QA or operations experience in a contact center.
  • Strong understanding of quality frameworks, scorecards, and audit methodologies.
  • Ability to analyze trends and present actionable insights.
  • Experience facilitating calibrations and coaching conversations.
  • High attention to detail and strong documentation skills.
  • Proficiency in analytics and reporting tools.

Nice to Have

  • Experience creating QA programs from inception.
  • Familiarity with speech analytics or automated QA platforms.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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