Remote Content Operations Jobs in Rochester Hills, MI

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus:
Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.

Process Focus:
Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Data Management & Analysis:
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

The Analyst creates, organizes, and manages the lifecycle of HR knowledge information. This role focuses on analyzing and optimizing information to ensure discoverability and system integrity across platforms such as Workday Help. The Analyst serves as a technical resource for HR Centers of Excellence (CoEs), LMS teams, and Communications to ensure information is accurate, accessible, and aligned with Trinity Health's service delivery standards

Knowledge Base Management

• Manage, audit, and maintain knowledge information within the Workday Help knowledge base.
• Audit disparate systems to identify conflicting information and establish the single source of truth.
• Oversee the full lifecycle of knowledge base articles, including the intake, publishing, regular review, and retirement of outdated assets.
• Audit database for broken links and outdated media
• Monitor database health through regular reporting to ensure content remains structured, accessible, and aligned with Trinity Standards

Taxonomy and Metadata Analysis

• Audit metadata and keyword effectiveness to improve information discoverability and system performance.
• Improve search performance by identifying and resolving "null search" results through data-driven adjustments to metadata and synonym lists.
• Configure and validate the audience hierarchy of the knowledge base to ensure information visibility is accurately aligned with user roles, location or other organizational permissions.
• Analyze system usage to identify access trends and refine search performance through targeted taxonomy updates.
• Ensure data integrity across the knowledge base by enforcing standardized naming conventions and categorization rules.

Knowledge Asset Development

• Translate complex policy and process information into structured, standardized knowledge articles.
• Apply information mapping principles to organize information within the knowledge base.
• Validate procedural accuracy through research of source documentation and Subject Matter Expert (SME) collaboration.
• Maintain brand and style standards using established style guides and naming conventions
• Manage the lifecycle of knowledge articles, including drafting, reviewing, and updating content.
• Develop and incorporate multimedia assets such as SundaySky and PowerPoint based videos.

SharePoint Site Management

• Design and maintain system-wide, colleague-facing SharePoint site by ensuring structure, organization, and content remain current and accessible to colleagues across Trinity Health.
• Publishes and updates site content in alignment with established governance standards and content management practices.

Consultative Service

• Advise COEs and stakeholders on knowledge management best practices to ensure information is structured logically and user-friendly prior to publication
• Proactively engages with operational teams to understand upcoming changes, new programs, and process updates, advising on content impacts, readiness needs, and best practices for Workday Help knowledge design.
• Ensures business and operational context is reflected in all content by collaborating closely with SMEs to validate intent, clarify process nuances, and ensure alignment with decision support, communications, HR operations, and case routing requirements.
• Advise on content strategy and governance, providing recommendations to maintain consistency, reduce duplication, support self-service, and improve the end-user experience across the HR Shared Services ecosystem.
• Acts as a bridge between operations and system design, ensuring that Workday Help content supports accurate case creation, integrates with business tools, and aligns with established service delivery models.

Process Focus

• Uses systems like Workday Help, SundaySky, and SharePoint to create, structure, and maintain knowledge assets, ensuring all content adheres to standards for accuracy, formatting, and lifecycle version control.
• Demonstrates a deep understanding of HR workflows and Workday system behavior to quickly integrate policy updates and process changes, maintaining the integrity of the colleague-facing knowledge base and internal content repositories.

Data Management & Analysis

• Synthesize search telemetry and user behavior data to identify critical knowledge gaps and recommend high-impact content solutions.
• Manage the integrity of the knowledge database by auditing content records for accuracy, broken links, and outdated information.
• Utilize trackers and internal tools to manage the content lifecycle, ensuring timely reviews and updates by COE
• Build and maintain project-specific trackers and dashboards to monitor progress and provide stakeholders with real-time visibility into deliverables.

Minimum Qualifications

• Bachelor's degree in Knowledge Management, Communications, Human Resources, or an equivalent combination of education and experience.
• 3-5 years of experience in knowledge management, or HR communications.
• Experience managing Workday Help Knowledge Base or similar knowledge platforms.
• Familiarity with knowledge article lifecycle best practices.
• Experience with multimedia tools (e.g., PowerPoint, SundaySky, video editing software).

Additional Qualifications (nice to have)

• Experience in a healthcare or HR environment.
• Knowledge of adult learning principles and instructional design.
• Advanced SharePoint skills

Hourly pay ranges: $31.88 - $47.82

Physical & Mental Requirements & Working Conditions (General Summary)

Direct Healthcare Services / Indirect Healthcare / Support Services:

Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional
Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).Occasional
Exposure to or subject to noise, infectious waste, diseases & conditions.Occasional
Exposure to interruptions, shifting priorities & stressful situations.Frequent
Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.Frequent
Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.Frequent
Perform manual dexterity activities & / or grasping / handling.Frequent
Ability to climb, kneel, crouch & / or operate foot controls.Occasional
Use a computer / other technology.Frequent
Sit with the ability to vary / adjust physical position or activity.Frequent
Maintain a safe working environment & use available personal protective equipment (PPE).Continuous
Comply with applicable Code of Conduct, policies, procedures & guidelines.Continuous
Ability to provide assistance in the event of an emergency. Occasional

Direct Healthcare Services:

Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.Frequent
Lift a maximum of 30 pounds unassisted.Occasional
Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling.Occasional
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions.Continuous
Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients).Occasional

Indirect Healthcare / Support Services:

Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.Frequent
Lift a maximum of 30 pounds unassisted.Occasional
Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing.Occasional
Encounter a clinical / patient facing / hands on interactive work environment.Occasional
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.Continuous
Work outdoors with variable external environmental conditions.Occasional

Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%)

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.