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Remote Contact Center Jobs in Cape Cod, MA (NOW HIRING)

Bright Horizons Family Solutions

LMS Analyst

Newton, MA · Remote

$76K - $86K/yr

This is a Remote position available in the United States. The LMS Analyst will manage and optimize ... Collaborate cross-functionally with Education and Development, Contact Center, and corporate ...

Bright Horizons

LMS Analyst

Newton Center, MA · Remote

$76K - $86K/yr

This is a Remote position available in the United States. The LMS Analyst will manage and optimize ... Collaborate cross-functionally with Education and Development, Contact Center, and corporate ...

Dana-Farber Cancer Institute

This position's work location is onsite in Boston, MA with up to one day per week remote. The ... Serves as a central point of contact between staff, other departments, and/or external ...

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Remote Contact Center information

See Cape Cod, MA salary details

$5

$18

$21

How much do remote contact center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote contact center in Cape Cod, MA is $18.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.62 per hour, depending on experience, location, and employer.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What are popular job titles related to Remote Contact Center jobs in Cape Cod, MA?

For Remote Contact Center jobs in Cape Cod, MA, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center jobs in Cape Cod, MA look for?

The top searched job categories for Remote Contact Center jobs in Cape Cod, MA are:

What cities near Cape Cod, MA are hiring for Remote Contact Center jobs?

Cities near Cape Cod, MA with the most Remote Contact Center job openings:

Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Cape Cod, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, 1% Temporary, and 6% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $38,054 per year, or $18.3 per hour.

Outbound Call Center - $20/hr - hybrid/remote

Fallon Health

Worcester, MA • On-site, Remote

$20/hr

Other

Re-posted 8 days ago

Fallon Health rating

7.8

Company rating: 7.8 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Overview
About us:
Fallon Health is a company that cares. We prioritize our members-always-making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, Fallon Health delivers equitable, high-quality, coordinated care and is continually rated among the nation's top health plans for member experience, service, and clinical quality. We believe our individual differences, life experiences, knowledge, self-expression, and unique capabilities allow us to better serve our members. We embrace and encourage differences in age, race, ethnicity, gender identity and expression, physical and mental ability, sexual orientation, socio-economic status, and other characteristics that make people unique. Today, guided by our mission of improving health and inspiring hope, we strive to be the leading provider of government-sponsored health insurance programs-including Medicare, Medicaid, and PACE (Program of All-Inclusive Care for the Elderly)- in the region. Learn more at fallonhealth.org or follow us on Facebook, Twitter and LinkedIn.
Brief Summary of Purpose:
Under the direction of the Market Research Manager, supports Fallon by making Welcome/Outreach calls to members and/or survey calls to members or providers. Handles confidential patient/member information. Uses strong verbal communication skills and demonstrates excellent telephone communication skills. Understands the importance of leaving a positive impression on any member with whom they come into contact. When necessary, assists member through the creation of formal research cases. Must be able to type 25 WPM net.
Responsibilities
Job Responsibilities:
  • Exhibits courtesy, compassion, empathy, and respect in all outbound communications with members and providers. Utilizes proper judgment in handling difficult or unusual calls.
  • Responsible for learning and keeping current with Fallon products, policies and procedures.
  • Responsible for documenting the results of all outbound calls using an electronic or written form.
  • Makes Welcome/Outreach telephone calls to Fallon members providing product knowledge, customer assistance, and problem solving.
  • Administers member telephone surveys. Working from a script, asks both open-ended and closed ended questions of members in order to capture information such as why the member joined Fallon, how satisfied the member is with Fallon and why the member left Fallon.
  • Maintains the highest degree of member/patient confidentiality.
  • Works both as a team member and as an individual depending on assigned project.
  • Works on special projects and other tasks such as focus group recruitment and data entry as assigned by the Market Research Managers or executive staff.
  • Assists Fallon members by creating formal research cases. When necessary, is responsible for properly documenting member issues and entering information into a specialized company database.

Competencies:
  • Adaptability - Handles day-to-day work challenges confidently. Is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change. Shows resilience in the face of constraints, frustrations or adversity. Demonstrates flexibility
  • Perseverance - Pursues everything with energy and drive and a need to finish. Seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Problem solving - Solves difficult problems with effective solutions. Asks good questions. Can see underlying or hidden problems and patterns. Is excellent at honest analysis. Looks beyond the obvious.

Independent Action:
  • Duties are generally procedural, allowing the individual to perform independently with intermittent supervision, in conformance with written instructions, established timeframes, and predetermined priorities. Problems not clearly defined by written directions or instructions are reviewed with Market Research Manager to determine course of action.

Qualifications
Education:
• High school diploma or GED is preferred but we would consider relevant customer service call center work experience in lieu of this.
• Bachelor's degree or advanced education is also preferred but not required.
License/Certifications:
N/A
Experience:
  • Minimum of one year Customer Service experience in a call center environment
  • Computer skills
  • A brief web-based typing test will be sent out to applicants, and the passing score is 25 net words per minute

Pay Range Disclosure:
  • In accordance with the Massachusetts Wage Transparency Act, the pay rate for this position is $20 per hour, which reflects what we reasonably and in good faith expect to pay at the time of posting.

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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